South Hills Kia

DAMAGE AT RECALL On Jan 28 we took our 2013 Kia Sorento in for a recall. We assumed that it would be a simple recall and that the car would be returned to us in the co On Jan 28 we took our 2013 Kia Sorento in for a recall. We assumed that it would be a simple recall and that the car would be returned to us in the condition it was when we dropped it off. While the car was there, they recommended that the battery was low and that it should be replaced. We agreed.. When the car was returned to us, the radio and phone did not work. I was told to stop by and that it would be reset. I asked if there would be a charge and I was told "NO". I spent an hour waiting for it and I was told to schedule an appointment and leave it. They needed more time. This time I was told that the radio was "faulty" and the repair costs would be $600. It worked fine when we left the car! They claim the battery had nothing to do with this and that it was a coincidence. This all happened while the car was in their possession. After taking the car for 2 additional evaluations, we learned that a spark can occur when a battery is replaced that can cause a power surge and would affect the radio and other electrical systems. The correct way to remove a battery would be to have a second power source hooked up. The car was returned to us this time with a cracked dashboard, as well as no power at all now to the radio. We are shocked at the amount of damage our car has had in the hands of this dealer.They have offered to fix the cracked dashboard, but do not feel responsible for the electrical problems. We are leery to even let them touch the car again. Service customers beware!!!! More

getting better I have had a really bad experience here and some good ones. This time was better, however it too much longer than anticipated and was there for almos I have had a really bad experience here and some good ones. This time was better, however it too much longer than anticipated and was there for almost 3 hours. More

Fast service They were able to fit me in for service for my AWD not working on a snowy day. I dropped it off in the morning and got a call it was done in the early They were able to fit me in for service for my AWD not working on a snowy day. I dropped it off in the morning and got a call it was done in the early afternoon. All fixed and covered under my warranty. Yay! Jamie was friendly and I walked out happy. I had assumed that I was going to have to wait for parts like other places I have had service done. So happy they are apparently well stocked and efficient. More

No hassles, work done well and efficiently Very friendly and very helpful and also very professional, all work was done perfectly car cane back clean,and was out on the road in no time Very friendly and very helpful and also very professional, all work was done perfectly car cane back clean,and was out on the road in no time More

Software update The software update was really fast, which was the nicest part. They offered to replace my battery for me, which of course was 160% mark up of buying The software update was really fast, which was the nicest part. They offered to replace my battery for me, which of course was 160% mark up of buying one and getting it installed for free at any parts store in the area, so I passed on that. When they pulled my car around and I got in, it smelled like the workshop. My car didn't have a grungy oil car garage aroma when I dropped it off. After a day with the windows open the smell subsided. Finally, for what it's worth, I'm guessing not a whole lot, its stated on the website under "Service Department Features: FREE Car Wash with Service". This is my second time getting service done at this dealership and I didn't receive a wash either time. Why have it on your website for people to read if it never happens? More

Awesome! Everyone at the dealership was wonderful. So professional and very helpful and friendly. There service department is wonderful as well. Great Everyone at the dealership was wonderful. So professional and very helpful and friendly. There service department is wonderful as well. Great dealership all around!! Love South Hills Kia!! More

Had a easy comfortable day. Very easy comfortable place to wait. Wait was not that long. Everyone was cheerful. And knowledgeable. Bathroom was clean and I liked the beverage Very easy comfortable place to wait. Wait was not that long. Everyone was cheerful. And knowledgeable. Bathroom was clean and I liked the beverage offerings More

Friendly and helpful The sales and service departments are always helpful and friendly. Jared was great to work with negotiating on my new car. This is my second Kia and The sales and service departments are always helpful and friendly. Jared was great to work with negotiating on my new car. This is my second Kia and I love it. 7 years of utilizing the service department for routine service as well as a few minor issues. More

Recall appointment I am always treated well anytime ive come in nice waiting area service is always prompt nice to have the shuttle service available which i have used I am always treated well anytime ive come in nice waiting area service is always prompt nice to have the shuttle service available which i have used More

Great Service Manny is the best as are all the employees of South Hills KIA. Manny really knows his job and does it well. Anytime I come in for service I’m always Manny is the best as are all the employees of South Hills KIA. Manny really knows his job and does it well. Anytime I come in for service I’m always treated with respect and courtesy. I would highly recommend coming here for service. More