South Hills Honda

South Hills Honda & sales person Bozi are exceptional! My 2016 Honda CRV is the 3rd vehicle that my husband and I have purchased from South Hills Honda. We have always had positive experience with South H My 2016 Honda CRV is the 3rd vehicle that my husband and I have purchased from South Hills Honda. We have always had positive experience with South Hills Honda in both sales and the service department. Each sales person has exceed our expectations and the sales staff gets better with each experience. Our sales person, Bozidar (Bozi) Bjelcic, was exceptional. He was extremely personable and courteous. He was very knowledgeable about past and current vehicles models. He listened to what was important to us when buying a new vehicle and explained those features thoroughly. He was prompt and efficient, having my in stock vehicle ready for delivery 24 hours after I made my decision to purchase the 2016 CRV. I would unconditionally recommend South Hills Honda and our sales representative, Bozidar (Bozi) Bjelcic. Thank you to Bozi and the South Hills Honda team for a positive car buying experience! More

Never agreed to advertise your dealership If you take your car into this dealership for an oil change they will place one of their license plate holders on it. I have now removed four since I If you take your car into this dealership for an oil change they will place one of their license plate holders on it. I have now removed four since I do not have an agreement to advertise for them. I've removed my last. More

worst customers service In 2011, I bought my car from this diller. Last week I stopped by the South Hills Honda Diller for an inspection, oil change and break repair. The wom In 2011, I bought my car from this diller. Last week I stopped by the South Hills Honda Diller for an inspection, oil change and break repair. The women who work there asked me if I have an appointment, what I did not have. She asked me what I need and when I told her only thing that was coming out of her mouth was I cannot do that without an appointment. At any moment, she did not offer any help to schedule an appointment or to try to find the next available appointment. When I asked her can they look at my break because something is wrong, the answer was " no without an appointment". I turned around and left with the car that was not safe to drive due to brake problem but they did not care. Good way to go Honda! Then I went on-line and scheduled an appointment with them and I got a message that someone will call me shortly. Supprize, supprize 6 days later I still did not receive the call. I am done with that place. Next year, when I replace my car, I know for sure that my new car will NOT be Honda. If they cannot provide proper support for the car, I want nothing to do with them. Sending a person who complain about the breaks back to the road without any inspection is just wrong!!! More

Left the dealershipt feeling like I was mugged. Went to South Hills Honda to look at a 2015 Honda Pilot. The vehicle was a demo that had ~ 2k miles on it. The experience was awful from the moment we Went to South Hills Honda to look at a 2015 Honda Pilot. The vehicle was a demo that had ~ 2k miles on it. The experience was awful from the moment we parked and got out of our car. The salesperson met us before we could get in the door and told us that somebody else was already looking at the car. During the test drive, we noticed food stains on the headliner, scratches and filth everywhere. The outside had several chips and at least on large scuff on the bumper. We were desperate for a 2015 Pilot because my Wife loves her 2009 and we don't like the 2016 changes. All they had to do was promise to fix the car and make it like new and we would have bought it on the spot.... No such offer was made. I am sure that some fool will buy it, but not this fool. More

Inspection and oil change. Great service department, handled everything quickly and plugged a tire with a slow leak for free. Price was the same or better than small garages. Great service department, handled everything quickly and plugged a tire with a slow leak for free. Price was the same or better than small garages. More

Play tricks on clients. the worst dealer I've met. When I purchased a CRV in 2009, this dealer offered me an extended 2 year (2012 to 2014) warranty by Zurich on the vehicle. The finance guy told u When I purchased a CRV in 2009, this dealer offered me an extended 2 year (2012 to 2014) warranty by Zurich on the vehicle. The finance guy told us we would pay additional $1000 cash for this extended warranty in advance and we could get money back if we did not make any claim during those two years. I bought this service in view of the refund policy although the manufacturer already provides a powertrain 5 years warranty and the extended warranty is not effective until three years later after the payment. Everything was fine until 5 years later. I was expecting to receive the refund as I did not claim anything under this extended warranty. However, when I contacted the store about the $1000 refund, they told me that I need to show them a form to receive the refund. The fact is that the finance guy did not give or even mention any form that I would need to receive the fund. Even worse, they told me that they did not see any record of the refund policy in my purchase in their system. The finance guy who worked with me five years ago was not there anymore. Thus, they argued that they could not verify my purchase and would not issue the refund! I realized that it is either because the finance guy forgot this form or the finance guy tried to sell the extended warranty to us by telling us it was refundable when it was not. After this happened, I searched online and saw many negative reviews about how the extended warranty is not worthwhile and how the dealer tries hard to sell the extended warranty to the customers. I went to the store and talked to the owner Mr. Norton directly. I was offered two options on site: $500 cash or $1000 credit from his service department. At the store, he said he would email us the $1000 credit that could be used for anything offered in his service department except for purchasing another car. In view of my previous experience, I double confirmed this with Mr. Norton before I left the shop. However, when I revived the email, the description on the voucher was significantly different than he promised. It excludes any parts or accessories, which means to use the $1000 credit, I have to purchase parts from his store and to spend thousands of dollars more in his store! The service also has to arrange through a particular staff (Why? So they can charge a higher price on the service?). In addition, I’m not allowed to reveal my negative experience with their store on any website if I accept this voucher (don’t know how many times he has covered negative comments by doing this). When I asked him to issue the voucher as he promised before, he threatened me that I either took this offer, or I would nothing! So for the second time, the dealer reneged what he promised. In the end, he refused to answer any of my concerns and questions and threatened me again that either I accepted the offer or I would get zero. What an awful experience ! More

Overall good experience except these 2 concerns I bought a 2010 (Certified car by Honda) Honda Civic Ex back in May 2014. Overall I am happy with my first car buying experience. Jim Gracey worked pa I bought a 2010 (Certified car by Honda) Honda Civic Ex back in May 2014. Overall I am happy with my first car buying experience. Jim Gracey worked patiently and responded to my queries quickly. However during the test drive I noticed that Tire pressure light was on and asked Jim about it. He said they would fix it. The sale was finalized and since it was a Honda certified car I did not recheck the car. To my shock while driving back home I noticed that the Tire pressure light was still on. I did not worry too much as it was an easy fix. The next day I went to gas station and tire pressure was unexpectedly low. I worked on it and the light went off. But the light was back ON again after few days and still remains on. I don’t think that the light should have been back ON so quickly. May be something is wrong with the Tire pressure check light or tires it self. Another thing was that my car came without floor mats! On the Internet advertisement it was clearly indicated that the car comes with the floor mats but it really did not. I called Jim and he said the floor mats might have been sold with another car or they might have been damaged. Since this is a Honda certified car they cannot sell me anything which is damaged. But he offered that he could give away some ordinary mats, which will not be from Honda. I was not shocked but frustrated that even when I bought the Honda certified car I had to buy the HONDA floor mats myself since I did not want to drive 30 miles back and forth for some ordinary floor mats which may not even fit to my car. Also I still have to figure out the tire pressure light. Again I would like to say that I am happy with the car I bought and overall transaction with South Hills Honda. But other than good sales spirit, how you take care of your customers after sale is complete matters as well, which is why I am writing my review. More

A great car buying experience I recently purchased a 2011 Honda CRV at this dealership. My salesmen, Cody Johnson was great, he found me the car I wanted for the price I wanted. I recently purchased a 2011 Honda CRV at this dealership. My salesmen, Cody Johnson was great, he found me the car I wanted for the price I wanted. I hate car shopping and I am glad I came here after going to several other places with no luck. The financing was a breeze and the financing manager was very friendly and efficient. Thank you to all the guys at SHH for making me a very satisfied customer. More