South Hills Honda

My fiancee and I were excited to start the search for our first new Honda in 12+ years. We're big Honda fans and were looking forward to a test drive and learning more about our (hopefully) future car. We we first new Honda in 12+ years. We're big Honda fans and were looking forward to a test drive and learning more about our (hopefully) future car. We were greeted by a salesman who sat near the door, Ronnie. After the initial handshake, his first question was, "Are you buying today?" We answered honestly - "No," because we're just starting our search. He proceeded to shake his head in disgust. I told him we wanted to test drive an Accord and maybe an Accord Hybrid. He informed me that Honda doesn't make an Accord Hybrid (my mistake), they just have the Insight. (His mistake - they have the Civic Hybrid.) I asked for clarification - "Does your dealership not carry a Civic Hybrid or do you mean Honda doesn't make a Civic Hybrid?" He was annoyed and said that Honda doesn't make a Civic Hybrid. Okay ... We finally got in an Accord and were met with dead silence as Ronnie drove. We drove about a mile and I said, "So, what can you tell me about this car?" Ronnie said, "What options are you interested in?" I asked Ronnie, "What options are there?" Ronnie got annoyed again, said I must be an engineer and asked what I did for a living. Thinking he was joking around, I played along and asked what that had to do with anything, which further set him off. He accused me of "going hyper" on him when he asked what I did for a living and that I was asking too many questions. (Reminder - WE'RE HIS CUSTOMERS) Then, more silence. To break the uncomfortable silence again, I asked Ronnie what we were actually talking about here, and he said that I was coming off bad, he'd sold Hondas for 30 years and that sometimes people rub each other the wrong way, then he reintroduced himself to me and my fiancee in a creepy "start over" manner and told us at least five times during our 10-min drive that he was "just there to sell cars." (No kidding.) That still made for a very tense test-drive, so much so that my fiancee was rattled and didn't want to drive the car. I drove us back to the South Hills dealership and Ronnie gave us a lackluster walk around the car and, as we wrapped up the most bizarre bad-dream customer service/sales/performance art experience of our lives, my fiancee asked Ronnie for his card. Ronnie told us we didn't need it, we could call the dealership and ask for him, he's the only Ronnie out there. That's okay, Ronnie, we won't need your card since we went to Rohrich Toyota and had a great test-drive experience with a salesman named Teddy. Toyota Camry Hybrid, here we come! Ronnie and the nightmare of his phenomenally poor customer service and madras pants are already fading into memory, except for the other four or five Internet message boards where I plan to share this experience. More

Service write was rude, and blatantly did not have customer service in mind. Received no follow up calls regarding my vehicle - Dealer still did not resolve warranty related issue even after they said customer service in mind. Received no follow up calls regarding my vehicle - Dealer still did not resolve warranty related issue even after they said they did. Subsequent call yielded more run arounds - even being told I have to take the truck to a body shop to fix an item that's addressed in Honda's own TSB. More

So I thought they were nice enough at first. They gave me a pretty good deal but nothing that the other dealers didn't match exactly. Here is where they got slimey. They repeatedly told me that the deal me a pretty good deal but nothing that the other dealers didn't match exactly. Here is where they got slimey. They repeatedly told me that the deal ended on June 30th but the Honda website and commercials and other dealers said July 6th. I called them on the phone and asked when the deal ends and was told the 30th. I said everyone else tells me the 6th and they said no it ends on the 30th. I asked for an explanation and the guy tells me as a dealer it ends for on the 30th since that is end of month but for a consumer it ends on the 6th. So, they were being misleading and lied to make their sale by EOM. I called back the next day and told them I couldn't make it by the end of month because we were booked absolutely solid the rest of the week but could come in on the 3rd. The guy says deal is off the table if I try that. I replied that it wasn't off the table for the other dealers. I then told them I could do them a favor and come in that night if they made it worth my while and knocked $200 off as I would have to miss some work (and thus income) and my wife was going to have to miss a baby shower for her friend. I figured that was all worth about $200 otherwise I'd have to come in at a later date. Either way they would get the sale. The dealer says OK. Now they totally revert to being classic slimeball car salesmen. I knew full well our trade in was at least $600 on KBB in poor condition. It was actually in better condition but I expected about $400. They offer $200. My wife says just do it, we can't drive 3 cars home and the extra $200 we'd get on Craigslist or whatever isn't worth the hassle (I didn't mention we had an infant and were there for 2 hours already). So the kid, Cody, who is in his early 20's leaves us at his desk alone for about 3.5 hours. He never explains what is going on and just leaves us to sit with an increasingly tired baby. He just hangs out with a few other dealers yuking it up in front of the store. Other, more professional guys were at least sitting with their customers. I walk up behind him and literally hear this: "...so they come in for their Honda LX and ask for $200 off, Ha ha ha, but I got that back from them in the trade in....." I interupt him and he jumps and gives me the "Hey buddy!" routine. I say "we're leaving, baby is tired." Well wouldn't you know it they are just about to call us back to finish up. They had us sitting there on purpose trying to wear us down to sell us some high priced warranties. I was now pissed and wanted to walk but the wife says we just put a total of 7 hours into buying this car at this dealer with the test drive etc. and we're finishing cause the baby can't sit around any longer, we need the car now, and we aren't doing this again at another dealer." So we bought the car but the way we were treated was unprofessional and immature and very nickel and diming. Not at all like a valued customer but as someone to screw over for a few more bucks and laugh about. I know what to expect from dealers, I read all the websites and these guys are no different. Full of tricks and scams and double talk. I could follow my check list of their trcks to the letter right in order as I expected it to be. From the "Let me get you a great deal and talk to the guy in the control tower.".... to talking behind me at another desk on the phone to no one LOUDLY about how they are working hard out here for me and won't accept such numbers....to getting grumpy about how I treated them badly when I didn't buy after the first test drive....to "losing the numbers" we initially discussed (and we'd have to start from scratch) - I had the numbers all along. Apparently I got the last Civic in my color in Pittsburgh and it was hard for them to find. Just know that South Hills Honda is no different than any other dealer. They are there to make as much money as possible and use any trick and tactic to get it. Every other dealer in the city matched them exactly so they aren't the cheapest either. More

Both salesmen were knowledgeable and very helpful. No high pressure sales pitches, just a straightforward easy approach. Everything went smooth from start to finish. A professional well run dealership high pressure sales pitches, just a straightforward easy approach. Everything went smooth from start to finish. A professional well run dealership with great employees. I will recommend these salesmen and this dealership to my friends and family. More

Took crv in for 4 wheel alignment after I replaced the trailing arm bushings. I was told I would be charged an extra $85 for them to reset the bushings so the rear end could be aligned. OK, maybe it was trailing arm bushings. I was told I would be charged an extra $85 for them to reset the bushings so the rear end could be aligned. OK, maybe it was needed, even though I was very careful to install the new bushings in exactly the same position (I marked the arms before removing the old bushings for alignment guides) as the old ones, but they're the experts, right? Less than 3000 miles after the 4 wheel alignment and brand new tires installed, my rear tires are worn from misalignment and need to be replaced. After 3 unanswered emails and 2 phone calls where I was left on hold for longer than I could stand, I will pay to get another alignment elsewhere and never use this service department again, let alone purchase a vehicle from them. And just in case someone from South Hills Honda reads this, I was going to purchase a new Honda from you guys early in 2010 to replace the crv and compliment the $35,000 Pilot I bought from you a couple years ago. Stupid. Just bad business. More

Do NOT use South Hills Honda service department - go to Firestone or sears or a private garage - Their service is terrible! Their prices are outrageous! I thought I could justify a little more money for Firestone or sears or a private garage - Their service is terrible! Their prices are outrageous! I thought I could justify a little more money for the Honda service, but they nickel and dime you to death! I paid $161 for a tire that I could have purchased next door NTB for $136 - and that is only one example of how they mark up there parts! DO NOT GO TO SOUTH HILLS HONDA! ! ! More

Today I went for my "free" state inspection for purchasing used CRV at this dealership. I was charged $52.95 incl. tax for my emissions inspection. I have gone to other dealers and only paid $37. purchasing used CRV at this dealership. I was charged $52.95 incl. tax for my emissions inspection. I have gone to other dealers and only paid $37.95 for emissions inspection. Service manager told me he could charge me one cent or $1,000. for an emissions inspection. Told the time it would take would be 1-1/2 hours and it took 2 hours with empty waiting room. I guess it took them that long to TRY to find something wrong with the vehicle they recently sold me. I told service manager I would not be back in my lifetime for another service related visit or a purchase. BEWARE! More

I had purchased my Honda here while it was still Yenko Honda and the first service came due after the long time owner sold, staff changed, and this became South Hills Honda. While performing this first se Honda and the first service came due after the long time owner sold, staff changed, and this became South Hills Honda. While performing this first service, the South Hills Honda dealership service department lost a part from the vehicle. I had to discover this myself and go back to complain, not that anyone from South Hills Honda informed me proactively that they lost this. I was told by Service Manager John Quattro that I should order a new part, that it costs about $15 and so it's not much money. I told him they lost it, they can order the new part and remedy THEIR error. I had to go back their, and also repeatedly call and call in order to get Mr. Quattro's action to order the part and eventual resolution. He took over four weeks to rectify this. I learned later that the part was sitting there for a week and nobody had acted to contact me. I actually came back to South Hills Honda for service a few months later, for an oil change, because I live nearby and I had written off the lost part to someone's mistake. When I picked up the car, it had been scraped along the lower door. Paint was damaged. The Service Coordinator replied that the scrape was there already. This issue is unresolved. I've taken the vehicle to a paint shop before winter sets in. I do not recommend South Hills Honda in McMurray, PA for service of any kind. More

My 1999 Honda Accord, LX 4 door sedan was repaired at My 1999 Honda Accord, LX 4 door sedan was repaired at this dealership in response to my service request to diagnose and correct a ‘check engine l My 1999 Honda Accord, LX 4 door sedan was repaired at this dealership in response to my service request to diagnose and correct a ‘check engine light’ error code. After diagnosing the error code as P0301 and completing repairs, I picked up the car from the dealership on September 17th. However, the very next day the ‘check engine light’ came back on again when driving the car. I took the car back to the dealer again for them to double check the repair and diagnosis works done the first time. This time the dealership told me that the one exhaust valve on cylinder #1 was too tight and that they have fixed it. Since the problem was not fully corrected the first time around, I requested them that the repair charge this second time be covered as a warranty on their repair services. First the Assistant Service Manager, Mr. John Quattro, disputed that the second time repair charge was actually a separate repair service and that I need to pay. When I insisted that the 2nd service was related to the original problem, he reluctantly discussed with the Service Manager, Mr. Lee Cumberledge, and got the charges covered under warranty. However, as I was leaving the dealership, Mr. Mr. John Quattro told me that the Service Manager, Mr. Lee Cumberledge, has asked me NOT to come back to the dealership for service again. When I expressed my displeasure on the comment, he corrected by saying “don’t come back to this dealership if this problem recurs again”. I insisted Mr. John Quattro to give me his comment in writing as proof of the remark, but he refused. I drafted a note, in his presence, mentioning his comment and presented it to him to sign. He grabbed the paper and crumpled it and threw it in garbage, visibly violent in his action. Then he asked me to contact his Manager, Mr. Lee Cumberledge, for any written statement and ordered me to leave his dealership saying he will call the police if I insist on him signing. I was quite upset at this treatment, especially, because I have been coming to this dealership for servicing my Hondas over the past 20 or so years ( since the time it was called Yenko Honda ) and never once faced a rude treatment prior to this time. More