South Dade Kia - Service Center

Good communication and explanation of services needed and performed. Staff was friendly and very efficient performed. Staff was friendly and very efficient More

I came for a checkup of the pressure of the rotated tires and they adjusted them after I used them for 2 days without an appointment. and they adjusted them after I used them for 2 days without an appointment. More

The original person I worked with, Jose Lopez, was extremely unprofessional. He gave me false information. And never took accountability and simply ghost me. He just stop responding. However, working extremely unprofessional. He gave me false information. And never took accountability and simply ghost me. He just stop responding. However, working with Tony and Fanny was helpful, attentive. And did their best to remedy the situation. More

Great customer service , knowledgeable staff of problem and propose solution . Comfortable lounge .car came back cleaner and propose solution . Comfortable lounge .car came back cleaner More

Everett alway keeps me updated on my vehicle and takes care my vehicle during appointments care my vehicle during appointments More

The service was excellent and the dealers were cooperative and super friendly. They explained the repair process to me and gave me advice. cooperative and super friendly. They explained the repair process to me and gave me advice. More

They treat me like family and have always gone out of their way to make sure I am comfortable. their way to make sure I am comfortable. More

The service and sales departments representatives goes above and beyond to ensure that the customer receives the best possible quality products and services. They deliver quality on every level. above and beyond to ensure that the customer receives the best possible quality products and services. They deliver quality on every level. More

My service writer (I wish ai could remember his name) was great at keeping me informed and explaining what needed to be done. I was also happy to have the ride home and back to Kia since it was going to be l great at keeping me informed and explaining what needed to be done. I was also happy to have the ride home and back to Kia since it was going to be longer than planned. More

The overall sales experience is okay, except the markup on top of the vehicle price which is outrageous, but the service area is definitely a joke. We purchased a new 2023 car last year with already three on top of the vehicle price which is outrageous, but the service area is definitely a joke. We purchased a new 2023 car last year with already three recalls on it. I received notification from Kia about these recalls campaigns via snail mail. Booked an appointment for the first service and first recall (a software patch), the advisor said that they didn't have the software upgrade for my model yet, and they will contact me back. I waited and contacted them a few weeks after since no one reached out to me, then they changed tunes and said my car didn't need the software upgrade although I could verify that the vin was clearly listed on the website as one of the cars marked for it. I filled out the manager's survey about the Service and voiced my concerns about the situation with the recall, no one contacted me back. I let it go for a few more months since I had the second service coming up, and another two other recalls showed at my mailbox. The second one was for the tow hitch, which I knew was not applicable to me, since I don't have it, but the third one was a second row seats rail reinforcement with steel plates that was fully applicable. Went back to the dealership for the 2nd service and same story, serviced the car and advisor Guillermo said they didn't have the needed parts for the third recall, that they will order it and contact me back. A couple of weeks after I had to call them back of course, and the advisor lady on the phone again said my car didn't need that work, same pattern all over again. Needless to say that I hung up and called Kia contact center directly, who indeed confirmed that my car is listed for all those recalls, the first one should be available since long time ago, and the third one they informed me that Kia still doesn't have a solid solution for it and they are still working on it. When I told my story with the dealership the only solution they could give me was to find another Kia dealership and make a recall appointment with them for the software upgrade, they basically said that these are independently owned dealerships and they can't make sure what kind of service they provide to customers. What a big ball of xx, that itself sucked and speaks very badly of the whole manufacturer/dealership combo. I have booked an appointment at another dealership and crossing fingers they will be better than this one, but I'm not holding my breath on it. I have purchased cars before at a couple other places, never had issues with service before, my seven year old Subaru still gets serviced at the original dealership and they are flawless. Stay away if you can from South Dade Kia, not worth the trouble trust me. More