South Colorado Springs Nissan

Run Away From This Dealership My name is Karen and I attend Denver Seminary and I reside in Colorado Springs. I commute, once a week, to class. Therefore, a car is essential to m My name is Karen and I attend Denver Seminary and I reside in Colorado Springs. I commute, once a week, to class. Therefore, a car is essential to my continuing education. Unfortunately, my car broke down. It would not accelerate or move forward or backward. In trust and faith, I took my 2011 Nissan Sentra to the South Colorado Springs Nissan Dealership for a full and complete diagnosis on February 1, 2020. After performing the diagnosis, Nissan said the car had a blown fuse and it would only cost $2.50. They were wrong. A week later, Nissan said it was the transmission control module and it would cost 922.32 (for the TCM, fuse, and diagnosis). I asked Nissan if it was the catalytic converter, and they said NO. I asked Nissan if it was the electrical system or the wiring and they said NO. I asked Nissan if the TCM would solve the problem, and they said YES. So, in good faith, I paid them 922.32 and drove my car away. 300 miles later, and 4 days later, while traveling to Denver, my car would not accelerate up Monument Hill. In disbelief, I took my car back to South Colorado Springs Nissan Dealership. This time, Nissan said that my wires had melted and that I needed a new wiring harness in addition to a complete replacement of my exhaust and muffler system and a new catalytic converter (after telling me only 4 days ago that it was not my catalytic converter or the wiring harness and that for 922.32 I would have a totally repaired car). Nissan refused to own their mistake and misdiagnosis. It was their fault and they refused to repair the car for free. Instead, they sent us a new estimate that totaled $2500.00 in repairs. Then, they performed another diagnostic and said the muffler and exhaust system did not need to be replaced and that it was not causing the wires to melt and that it was the catalytic converter. They sent a new estimate of $1232.01. Nissan misdiagnosed my car 4 times and would not take responsibility for their mistake. They would not make it right. They finally told me they would do the repairs for 1000.00, but that I had to prepay. And, they gave me a rental car and told me that I could use the rental car, free of charge, until my car was repaired. The general manager and the service manager both told me this and put it in writing, then reneged on their promise and agreement and started charging me $35.00 a day for the rental car. Now, 36 days later, on March 7, 2020, I had to give the rental car back and I had to pay a tow truck to tow my car off of their lot because they refused to make this right, took 36 days to do a diagnosis, would not repair the car for free or even offer a discount, and reneged on every promise they made. I am taking my car to a reputable mechanic and I strongly advise taking your car to the South Colorado Springs Nissan Dealership. They are not ethical, they are not honest, they do not have integrity, they do not honor promises or agreements, they are not transparent. They bullied me, and were very rude to me. They misdiagnosed my car 4 times, and kept my car for 36 days and did not repair my car. I asked them for a refund of 922.32, since I did not get a working car for that amount that they promised to give me, and THEY REFUSED TO GIVE ME A REFUND. Do not take your car to this dealership and do not do business with this dealership. They do not abide by God’s principles for conducting a business and their customer service skills are very, very poor. They also bullied me and told me that if I left any negative reviews, they would not let me have the rental car while my car was being repaired. Their prices were not consistent and the numbers did not add up. From day to day, the estimates, the prices, and the work that needed to be done changed. They treated my car and me like we were less then. Each time my car did not work and was not fixed after they supposedly fixed it, they added hundreds more dollars of things wrong with the car and repair work. Finally, they demanded that we prepay for all repairs and only gave us a day to prepay. And, I truly believe in my heart of hearts that they did work that was not necessary and charged us for it too. Well, Nissan, you can have back your rental car and I will take my car to someone who is competent and trustworthy and honest and transparent, which I have already found a wonderful mechanic to do the job, and I will leave any negative review that I want. By the way, the car is in worse shape than when I first brought it to them. When I brought it back to them after it would not accelerate up Monument Hill, and after they had replaced the TCM and fuse and said the car was repaired, but it was not repaired, the car would not accelerate, but it went forward and backward. Now it will not even go forward or backward. Sounds like they may have broken the TCM and fuse intentionally or removed the TCM and put back in the old one. If you did this Nissan, the new mechanic will discover it and then I will call the police and my lawyer because that would be illegal to charge us 922.32 for a TCM and then not get a new TCM. Because that car was going forward and backward and moving when we brought it back to you the second time after you replaced the TCM, it just was not accelerating over Monument Hill. Do not go to South Colorado Springs Nissan Dealership, unless you want to spend hundreds of dollars and still not have a working car. More

We have a choice when it comes to our automobile maintenance. At SCNissan the service is truly exceptional and thorough every time. Would highly recommend. maintenance. At SCNissan the service is truly exceptional and thorough every time. Would highly recommend. More