South Colorado Springs Nissan

In light of the experience below there was some extremely positive followup. This is an organization that is making positive improvements, has demostrated that it is willing to do everything possble to impro positive followup. This is an organization that is making positive improvements, has demostrated that it is willing to do everything possble to improve, and appears committed to improving the customer's experience. The car we bought, we love and it is exactly what we wanted and expected. The changes that were outlined will make South Colorado Springs Nissan a better place to shop. Thank you. Limited inventory, inflexible, ineffective in working cross dealership deal; and after working with the sales team I would not want to either. I rececived an "We OWE" sheet. These were extras the deal owned me after the sale - part of the reason I agreed to go forward. This sheet was loaded with phrases that had no clear definition. For example I wanted a floor mat at a discounted price. They gave me New Car Departement pricing. The parts department had no idea what that meant. The Sales team did not give me a definition when I asked. A dealer that can not discount a OEM part for more than 15% must be in trouble. Beware! The sale manage Mike, is not to be taken at his word. Even after closing a deal at 8:30 pm with Sales manager Mike, Sales manager Mike called the next day to see if we were still looking for a car. I could not beleive it. More

After reading these reviews I probably wouldn't go to this dealership either. But from my recent experience, I would have to disagree with each one of them. My experience was pleasant from start to fin this dealership either. But from my recent experience, I would have to disagree with each one of them. My experience was pleasant from start to finish. I was greeted promptly, the exact car I was looking for was located on the lot in about a minute and the test drive wasn't just a one time around the block, I actually got to drive the car. I was trading in a car that had quite a bit of negative equity and definitely was not expecting to be able to walk out the door with a new vehicle that day. I truthfully didn't think it was possible. I even called USAA to see if they could finance the loan and I was told it was impossible for them to take on that much neg. equity. I liked the fact that 3 days later (after a weekend even), when I came to turn in my spare keys, the owner, finance manager and salesman all remembered me. Knew the make and model I bought and what I traded in. I was treated with respect throughout the entire process and I would definitely recommend this particular dealership to anyone I know looking for a new car. I just happened to stop over there on a whim from work, and left with a new car... which I absolutely love. More

This has been the worst dealership I have ever walked into in my life i purchased 4 vehicles before this one, and I couldnt beleive the unprofessionalism of this dealership. At first they seemed nice I d into in my life i purchased 4 vehicles before this one, and I couldnt beleive the unprofessionalism of this dealership. At first they seemed nice I didnt have a problem with the sales guy really nice. Then came the finance it was a niiigghhhttmare they will try and rip you off anyway possible. I read the review before this it is true they add a clear coat package you never asked for then they tell you when your about to sign the contract "o and this extra thousand dollars is because of this" they also try and add extra warranties that you didnt ask for, they did about 10 extra things on top of this like stealing my trade-in and selling it ...While i still had to make the payments on it for about 6 months! Anyways Ive read alot on this place and you dont realize the damage they are doing until your bill comes in the mail for a higher percentage rate than you signed for and a higher payment. I got an attorney and it helped me get out of this horrible situation, but it was a long road of headaches and stress.I just highly recommend that NOONE buy from this dealership they take advantage of good people and have no type of customer loyalty. More

Bought 2010 nissan titan and when it was being detailed the service guyes scrached up the driver door and when we saw the damage they claimed we did the damage and refused to fix there mistake. General man the service guyes scrached up the driver door and when we saw the damage they claimed we did the damage and refused to fix there mistake. General manager was really rude, when we first did the credit application he said we would get 5.99% interest rate and on the way to sign the paperwork he said they were not able to get that rate I had to get mad and threaten to walk out to get them to do the deal. DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!!! More

I have received better customer service at Walmart when buying only 25 dollars worth of groceries. I spent just under 14,000 after the clear coat package(they forse you to buy) the dealer handling fees an buying only 25 dollars worth of groceries. I spent just under 14,000 after the clear coat package(they forse you to buy) the dealer handling fees and of course taxes. I seen the 07 Nissan Sentra online. The salesman told me the mass air flow sensor was out and they would pull it out of another car. And when the new part came in they would replace it with the new part. Called several times about the part and the salesman kept stating it was on national backorder. I finally called the parts dept and they stated they had not one but two and that the part had never been on national backorder. I then called my salesman and asked if the part was in and again he said no. I then told him I called parts and they said it was in. So he told me to make a date with him to bring my car in. He told me to come and find him so he could pull the car into service. RED FLAG. I then told him I would need a receipt for the service preformed on my car and he told me he could write something up for me I then told him no I need a service receipt. I left the dealership and not 10mins later they tell me to come pick up my car that its ready. I get there and they told me it was never the mass air flow sensor it was the inteligent key sensor. The gm then told me that the service dept is unreliable and that they contract out to other service centers to have their cars inspected because their service dept was not up to par. He then told me that he told the salesman not to sell me the car because he knew I was going to be a problem. Yes Im a problem now because they tried to scam me and on top of that give me horrible customer service... PLEASE do not ever buy a car from this sterotypical salesman!!!!! More

After posting this car for sale on craigslist.com and checking the 'NOT to be solicited for commercial interests', we were contacted by Eric Waas from South Colorado Springs Nissan from his personal e-ma checking the 'NOT to be solicited for commercial interests', we were contacted by Eric Waas from South Colorado Springs Nissan from his personal e-mail account. Mr. Wass did not immediately identify himself as an employee of SCS Nissan and initially he asked if I was interested in trading. I replied that we may be, and asked what vehicle did he had. He then replied that he worked for SCS Nissan & we could choose from his entire pre-owned inventory. While I was surprised to be solicited by a dealer, I humored him & asked what he could do on my vehicle. He stated he could purchase it 'unseen' for $14,775. We then checked the SCS Nissan website & found a vehicle similar to what we were looking for. We went to see Eric as SCS Nissan, test drove a vehicle, and then let them drive our Mustang to for possible trade in. Mr. Wass came back with a trade in value of 10,500-11,000 for our vehicle. We obviously left immediately, this is very unethical and an improper business practice. Lying via e-mail to coerce people into wasting their time is unacceptable. More