South Coast Mitsubishi

Do not EVER buy a car from here. Bought a car on December 30th. They offered me a really good deal, but before I bought the car, I checked on all repairs that needed to be done and verified multiple times th 30th. They offered me a really good deal, but before I bought the car, I checked on all repairs that needed to be done and verified multiple times that the vehicle had no frame damage, by word and through Auto Check. I also told the dealership that I wanted an extended warranty on this car. If one wasn't available, I wouldn't buy the car. They told me they had one, and sold it to me. Multiple issues have arrived soon after. The due bill was not properly completed. For the life of me, I don't know how you can mistake the cause of a driveline shaft. They said it was a misbalanced wheel. Turns out it's loose engine and transmission mounts. Since I had no faith in their service department shortly after that, I took it to an independent mechanic to repair through use of the extended warranty. Find out that the warranty turned down the repairs because the warranty was never put into effect. I was real upset and talked with Eric about it, who said he would get it handled. Two weeks later, he says there is no extended warranty available for the car. This really infuriated me. The owner, Abbas Ahmadi (NOT Chuck Bien), said he would make the warranty happen. We resubmitted the paperwork for the warranty. A week later, it comes back again denied. At this point, I wanted them to take the car back and give me my money back. The sales contract shows an extended warranty, which can not be given to me. I gave them a total of 3 and a half months to get it resolved, and they didn't. Eric kept dragging on, saying that it would take time to get it authorized by the owner. At the end of it, he said they wouldn't take the car back, but they would take it in as a trade in. I insisted this was unacceptable. Eric tried to make it sound like I did something wrong and that it was my fault. They said that 'as a favor' they would by the car back for $5000 below was the payoff was and that was their final option. I was also told by a different sales manager from the Victorville store, who was temporarily at South Coast for the day, that the owner would not talk to me, and that if this issue escalated, it would involve Chuck Bien, who is the CFO and the company's attorney. I did some research and found no evidence that Chuck Bien is an attorney nor is he accredited with any state bar. Now I have a car with no warranty, which I paid for, repairs that were never done correctly, AND to top it off, the car had frame damage, which apparently was repaired. This was lied about. Long story short, I haven't driven the car since they refused to help me, and I won't because the car can't be repaired among other reasons. It's going to be a long legal headache for me, but now it's the principle of the matter. Don't buy a car here, new or used. Period. More

Sales manager Chris seems to be friendly at first but then shows his true colors which is bad. Guy isn't willing to negotiate, his way or the highway. Talked about how they need to sell vehicles so that then shows his true colors which is bad. Guy isn't willing to negotiate, his way or the highway. Talked about how they need to sell vehicles so that they can pay their bills yet isn't willing to sell me a vehicle at a reasonable price. I asked if he could email me and said he would within 5 minutes but never did do so. Avoid this dealership and the sales "manager" who claims he needs to sell vehicles but really doesn't want to. More

I purchased a toyota hylander hybrid from this dealership because i was having really bad car problems, i gave $2000 dollars down and to get the car i needed to pay $1500 more so i asked for 30 days to pay t because i was having really bad car problems, i gave $2000 dollars down and to get the car i needed to pay $1500 more so i asked for 30 days to pay the rest, after 3 days of having the car i received a statement from my bank with an overdraft fee of $35 dollars, since it was too late i waited till the next day to call Eric the sales manager, he told me over the phone that in the end there was a problem with financing the car and i needed to find a coosigner even though i specifically told them from the start what my situation was so i asked him what would be the next step and he said that i needed to return the car, i asked if i had to be there at a certain time but he said no, that i could stop at any time and all i needed to do was fill out some papper work and i was going to get my deposit back. I work at Venice Beach, i live in East LA, and the dealership is all the way to Costa Mesa, since i was going to return the car, after work i head home to pick up my wife and i also asked my father to follow us in his car so he could help us get back home, when we arrived the first thing they asked for was the keys and right away they went to inspect the car they had me wait for about half an hour just to hear from Eric say that his office was closed and that he wasnt able to write me a check at the moment but he promised that the next day it was going to be available, i didnt wanted to be rude even though he said a different thing over the phone so i asked him if i had to call him directly but he said that it wasnt necessary, that he was going to email everyone, so if i called they should know about my case. The next day i called to see st what time my money was going to be ready only to find out that Eric was on vacation and that they could not help me until he got back which was going to be on a week or so, i thought it was a joke but they were serious, i asked to get his phone number or for them to call him but they said it was not possible to call back four days later to see "IF" he was back. At this point am only getting more frustrated over the fact that Eric lied to me. He could had atleast told me an exact day to bring the car back or told me about his vacation or tons of diferent things that he could had done, am pretty sure i could had understood but to lie? Thats extremly rude. I had called over and over to get help from someone else so i found out that the person i needed to talk to was Chuck the supervisor i believe, it took me 2 days to finally get a hold of him and in the end he said he was going to call me back tomorow and that he needed to wait for Eric to get back to see what was happening. ( Am still wondering, DONT THEY HAVE CELL PHONES? ) From the start they have made me waste money, gas, minutes from my cell phone, and specially time. When i gave the downpayment i paid it cash from the start and when they told me to bring the car i went in as fast as posible as soon as i got out of work so i dont see why i have to be chasing people down just to get back my money, at this moment am still confused on whats going on and am stuck with no money and my old car with alot of mechanical problems. I wish there was a place to call to comment about the way they treat their customers. More

Bought a used car form this dealer ship. the price seemed good. Promised to install a missing part when it comes back from repairs but they never did, even after inquiring several times They told me the car good. Promised to install a missing part when it comes back from repairs but they never did, even after inquiring several times They told me the car is free of accidents but I found out later that it was involved in a significant accident. More

I bought a used nissan truck from that dealer, the car at victorville location, we paid at south coast, we asked how is truck condition, sale told us, the truck is frefect condition, never had accident, victorville location, we paid at south coast, we asked how is truck condition, sale told us, the truck is frefect condition, never had accident, when we go over there saw the car been hitted back and front bump also demaged, the dealer told us tyey will fix it for free and will call body shop for that, which they never call, even we try to call the dealer tim/eric(sale manager)operator always siad he is busy with customer. We even go over there (60 miles away). Tim promised will call or ask Eric to call us next day PLEASE DON'T NOT BELIEVE THEM, THESE ARE BAD PEOPLE, DON'T BUY CARS FROM THEM. More

This is my review for the Service Department. Worst service ever. I took my car for an oil leak. I spoke with Steve Grove the service tech. He told me that they needed to replace the valve cover gasket service ever. I took my car for an oil leak. I spoke with Steve Grove the service tech. He told me that they needed to replace the valve cover gasket and a few "o" rings so that the leak on my 2002 Mitsubishi Spyder would stop. He called me back with the estimate and it was about 1300. I said WOW!!! but ok I have to get my car fix so I said ok. I got it back a few days after. Once at home I noticed it was still leaking so I talk to the service Manager Gary Dencklau, that was a waste of time. I told him my car is still leaking oil and I payed over 1,000 dollars. He said well we only replace the parts that looked more common for an oil leak. I told him, that's nice but Steve said everything was ok and that there wasn't any more leaks. Gary (Manager) says well " I'm not a mind reader to know where all the oil leaks are at". I said well I took it for an oil leak and the leak is still there. Gary says well I guess your going to need additional work done. I said ok, at your cost because if I brought it in for an oil leak, and it's still leaking oil, then what the xxxx was all that money I payed for then? He said once again he wasn't a mind reader and that he wasn't responsible for that since they replaced what they thought was the oil leak at that time. I said you gotta be kidding me. He said he wasn't going to help me out and tuff luck. I said ok, well I'm going to report you to the business bureau. He said well do what you gotta do. I couldn't believe my ears. I tried to do the right thing by taking it to a Mitsubishi Dealer and then they blow me off once they have taken all my money. These guys are a bunch of thieves. This is my first time writing a review, just because I wonder if they have done this to anybody else. I spoke to a friend that is a lawyer and he definitely told me to report this type of problem to the BUREAU OF AUTOMOTIVE REPAIRS. People do not get fooled. If any of you have had a problem with this dealer go ahead and check out the website for the BUREAU OF AUTOMOTIVE REPAIRS maybe they can help you out. BEWARE OF GARY DENCKLAU (SERVICE MANAGER) he doesn't care who he screws over. Hopefully this review can help many of you. I am also getting a lawyer, reporting it to the BETTER BUSINESS BUREAU, AND THE BUREAU OF AUTOMOTIVE REPAIR. Don't be a victim to this type of crime. Knowledge is power. More

On September 16th I called South Coast Mitsubishi and told them I was interested in coming down and looking at a 2007 Toyota Tacoma Prerunner they had in their stock. I showed up later at around 6:00pm a told them I was interested in coming down and looking at a 2007 Toyota Tacoma Prerunner they had in their stock. I showed up later at around 6:00pm and test drove the truck. During the test drive the salesman informed me about the passenger side speaker not working and ensured me this issue would be fixed if I were to purchase the vehicle. When we got back from the test drive I told him I wanted to purchase the vehicle and would be paying cash for it but I had to wait for a check to clear to pay the whole vehicle in full so I paid with a $10,000 check. Before finalizing the sale he asked me if there were any other issues with the truck I had noticed, I informed him that there was a large chip in the driver side door and he ensured me this issue would be fixed when I picked up the truck next week. I also asked him if he could open the tonneau bed cover so I could look inside, he went inside the dealership to look for the key and came out and said there was no key and they would have to make one, again this was ensured to be done by the time I picked up the vehicle. I arrive on September 22nd to pay the remainder due on the vehicle, after signing all the papers and finalizing the sale, the truck is driven out to me. Upon a quick examination it is apparent all the issues that were ensured to be fixed were not resolved, not only that but the truck had about 2 gallons of fuel. It was clear this truck had sat neglected. All I asked for was to replace the key for the tonneau bed cover that was not given on date of purchase, repair the broken speaker and fix the chip in the paint. It can be noted that for almost a month and many phone calls later, these issues had not been addressed with no steps made by the dealership to fix this issue. All I asked for was the key but now due to the formal complaint process I have to share my whole experience. My five years in the military and three deployments have never shown this much negligence before. More

Called South Coast to look for a fully loaded Evo X MR as the forums mention they have good stock. Mariana answered the phone and we discussed what I wanted. Called me back after 1 hours and 3 more exchang the forums mention they have good stock. Mariana answered the phone and we discussed what I wanted. Called me back after 1 hours and 3 more exchanges and about 10 text messages later we agreed on an out-the-door price and I wired South Coast the money ( I happened to be at the bank at the time), VIN unseen and purely based on trust. The following day Eric faxed me the detailed desc and VIN per his printout. A week later I went to pickup the car which had to have the NAV retrofitted. Mariana picked me up from the airport and I was in and out of the dealership within an hour. Don't expect Lexus type red carpet treatment, and communication can be sparse at times. But they are just no-xx and friendly people. No misrepresentations or bait and switch or post-deal upselling whatsoever which is the most important. More

Bought last June a used Acura Type R that was not pre-certified. However, Eric (Sales Mgr) promised to mail to me a copy of their mechanic's own inspection. It never came despite 3 follow up calls. pre-certified. However, Eric (Sales Mgr) promised to mail to me a copy of their mechanic's own inspection. It never came despite 3 follow up calls. They were also charging me over $900 under "Parts & Accesories". When I questioned them, Eric said it was for "getting the car ready". The price was reduced to $675 and found out it was for a Surface Protection product I did not order (for buffing the car I guess). He would not strike it out as I already signed the sales contract (I overlooked this item when I signed as it was late and I have a 3 hr drive back home). They also charged me for smog certification and DMV licensing/registration but I found out later that the car has its car plate in place. They merely covered it with their dealer car plate to make it look unregistered. When I checked with DMV, I was informed the registration won't be up for renewal until 6 months later. Bunch of crooks and liars. Hope this dealership burn to the ground. More

Car taken in with service light, headlight out, cruise control not working, oil change needed. Oil change done and fine. Headlight replaced and fine. Service light was another issue and fine. Cruise co control not working, oil change needed. Oil change done and fine. Headlight replaced and fine. Service light was another issue and fine. Cruise control NOT repaired. Picked up car on a Friday afternoon, and rec'd a ticket from police on Sat morning for tail light out which just happened to be the reason the cruise wasn't working. More