South Chicago Dodge Chrysler Jeep

I regret buying a car from south dodge Chicago Let me begin by saying I bought a $20,000 car from south Chicago dodge and I was treated poorly at every step. I knew exactly which car I wanted did Let me begin by saying I bought a $20,000 car from south Chicago dodge and I was treated poorly at every step. I knew exactly which car I wanted did a test drive and the process after to actually purchase the vehicle and get my license plates was horrible. There was no negotiation only 3 hours of back and forth where they offered me absolutely nothing every time. It was a game. I left that day and spoke over the phone with salesman and I decided to pay the original price they wanted. When I came in to get the car they had reserved it for both me and another client! Luckily the salesman somehow "worked it out" that I got to buy the car. I paid in full and waited in the dealership for 6 hours for the paperwork to get completed. 6 hours!! Next came my license plates. I was never informed that I would have to to come back to south Chicago dodge to get my license plates. I am not familiar with a no mailing policy that they said exists for license plates. I have been out of state and called to get my license plates. They told me you have two options you can come get the license plates or have a family member get them. After telling them that I had no family in the South Chicago Dodge area, Tom Szucs, the manager, just kept on insulting me. I asked why they couldn't mail, his response was the same, We Don't Mail. When asked why cant you mail, can I use a ups authorized and insured carrier, can I hire an uber driver to pick it up and mail it, same response, No we don't mail. No further explanation, just no solution repeatedly. Also, he told me it was my for not knowing that license plates can't be mailed. He then suggested I fly back to Illinois to get the license plates, or also you live in Illinois you must have friends. Excuse me ? I didn't know buying a car required having friends willing to drive 2 hours for my license plates. After 30 minutes of negotiating, he then told me he no longer would let me have friends or family pick up the license plates and I had to come personally because I had wasted his time. I am not kidding this is what Tom Szucs said to me when I was trying to get the license plates I had paid for along with a $20,000 car at his business. Threatening, rude, basically calling me dumb and absolutely no solving any problem to get my license plates. I ended up having to call a courier company and have the courier lie and say she was my cousin to pick up the plates. They made her wait for 45 minutes to get them costing me an additional $20 in fees. Please do not go to South Chicago Dodge. My sister bought her car for a similar price at Grossinger Toyota in Chicago a month later and she was treated much better and I recommend going there for similar prices and a much better experience. I would never return to South Chicago Dodge or deal with Tom Szucs ever again. It is not worth any deal you might think you are getting, you aren't. More

I got teally good service in the service department friendly I was treated nice from time Iwalked in the door to get my car service A guy name Carl really answered all my questions and got me out of thete quick I was treated nice from time Iwalked in the door to get my car service A guy name Carl really answered all my questions and got me out of thete quick More

Pittiful Management This delealership is a joke. Management is poor. Unprofessional staff especially Lindon Ware. He need to prepair himself to listen to people and not i This delealership is a joke. Management is poor. Unprofessional staff especially Lindon Ware. He need to prepair himself to listen to people and not interrupt them. He needs to be positive driven. His negative reaction will not allow me to ever shop at this dealership again.I went to Joe Rizza in Orland Park, which I received much respect. More

Liars to the max First during the credit check I already knew my credit score. The sales man came to me and lied and said my credit wasn't good enough for financing. W First during the credit check I already knew my credit score. The sales man came to me and lied and said my credit wasn't good enough for financing. When I bust his bubble he then re assessed his sales pitch After I bought the car, a engine gasket blew. They told me it was covered by my warranty. Lied. After leaving my NEW car three two days they call me and tell me a lie about they found another problem that not covered and they can't fix under warranty till I fix what wasn't under warranty I tell my whole world to never purchase from south Chicago dodge. Ever! More

PROFESSIONAL SKILL AND CUSTOMER APPRECIATION TRAINING ASAP.. POOREST CUSTOMER SERVICE EVER!!! THE SALESMAN HAD NO PEOPLE SKILLS AND THE GUY IN FINANCE WAS RUDE AND VERY UNPROFESSIONAL. MANY OF THE TEAM KNEW THE POOREST CUSTOMER SERVICE EVER!!! THE SALESMAN HAD NO PEOPLE SKILLS AND THE GUY IN FINANCE WAS RUDE AND VERY UNPROFESSIONAL. MANY OF THE TEAM KNEW THE SALESMAN WASNT HIGHLY RECOMMENDED. I WOULD NEVER SEND ANYONE TO EXPERIENCE THE LACK OF MANNERS THESE PEOPLE HAD..... More

Excellent customer service and prices!! I saw a car online that I really loved. I went into the dealership wishing for the car to be available and it was. The sales person Ali helped me get I saw a car online that I really loved. I went into the dealership wishing for the car to be available and it was. The sales person Ali helped me get a great deal. The car is pre-owned i was a little hesitant because of that and he re assured me answered all my questions. Great car. Great price. Great service. More

Poor customer service and lied about written what we owe The promised to fix the seat, offered to change oil themselves, clean & Detail Jeep and fix odds and sods. They did nothing and promised to pay for r The promised to fix the seat, offered to change oil themselves, clean & Detail Jeep and fix odds and sods. They did nothing and promised to pay for rental car when we brought it in for repairs that were not done before we picked it up. Liars.... don't stop here just run..... real friendly prior to sale then a real *** More

Bait and Switch (list cars for a deal that they don't have) Called this dealership many times over a car that they had listed for several thousand under book price. Verified that they didn't have it with them. Called this dealership many times over a car that they had listed for several thousand under book price. Verified that they didn't have it with them. Several days later noticed it still listed on AutoTrader. Called again, the salespeople try to talk you into another car, tell you to come down. Then finally tell you the car is not available. Had three text message conversations. Just asking if the car is there, still no one take this off. Reported to Autotrader. If they are this dishonest with getting customers, imagine how dishonest they are if you buy a car from them. Just read their other reviews to find out that answer. More

Unprofessional, unorganized,lack of communication I purchased a Dodge Truck from this dealership that turned into a nightmare. The dash board lights were blinking, the tires were rotten ,brainbox had I purchased a Dodge Truck from this dealership that turned into a nightmare. The dash board lights were blinking, the tires were rotten ,brainbox had to be replaced. I came back four visit for the same problem. I had to be without a vehicle for thirty days in which the dealership would only pay for one week car rental, rest was out of pocket. I called daily to find out the status of the vehicle and I was told working on it. I one day watched my truck sit outside for a whole day and called and was told that they were working on it. I spoke with the sales manager, and floor manager who told me I was stuck with this vehicle and it was nothing they could do. More

Unnecessary fees I bought a Buick advertise online for 19,500 but was charged 22,000 before taxes. I asked why the price and was told it was bank fees because I had a I bought a Buick advertise online for 19,500 but was charged 22,000 before taxes. I asked why the price and was told it was bank fees because I had a bankruptcy. I didn't think about until I was going through paperwork recently and started thinking about it. I called the manage and he told me I waited to late and he could not do anything. The finance company told me they don't charge bank fees it's against the law. More