South Bay Mazda - Service Center

The service manager needs to work on costumer service I brought my car in for detailing, I had a brand new wireless charger in the window when I returned to pick up my car the charger was gone, the servic I brought my car in for detailing, I had a brand new wireless charger in the window when I returned to pick up my car the charger was gone, the service desk employees where polite and apologized however they could not locate my charger and referred me to the service manager Mellisa after entering Melissa never formally addressed me or introduced herself, she barely looked up at me . After explaining the problem she said she would look and call me After looking up at me finally she said how do I know you even had one in there!!! I took it very offensive and it felt a little racist. I explained it was a new purchase and I could provide the receipt and the box. She said let me see what I can do and I’ll call you . Well she never called and when I phoned her for an update she said we didn’t find it but you owe us gas for your loaner, I said no one mentioned that until now and that’s not a problem, how much her response was I don’t know but we can call it even. What’s even how much was the gas and you don’t even know how much my charger cost.? Not professional customer service on her behalf at all and no apologies sure other customers are NOT treated like that!! I felt like I was considered dishonest because of who I am. I had to write this it still bothers me and I had to repurchase my charger!!!!!! Hope I don’t need Mellisa in the future at Mazda I’m sure she’s going to act funny. More

Khemepoo Mazda South bay is great. Car is in and out for regular maintenance. I usually get a complimentary car wash. My car usually needs it. Great place. Mazda South bay is great. Car is in and out for regular maintenance. I usually get a complimentary car wash. My car usually needs it. Great place. More

Friendly service , Apple CarPlay put in Friendly service, kept me informed. Put in Apple CarPlay. Price point for service is still more than my corner mechanic (whom I have been going to fo Friendly service, kept me informed. Put in Apple CarPlay. Price point for service is still more than my corner mechanic (whom I have been going to for years.) More

good customer service Online scheduling was easy, service rep was very nice and helpful. Communication could be a bit more pro-active. Once the car was ready and I got to p Online scheduling was easy, service rep was very nice and helpful. Communication could be a bit more pro-active. Once the car was ready and I got to pickup I was informed about a tire problem, and I asked them to fix it, that meant another hour wait. If they called me ahead when it was discovered I could have managed my time better. More

Consistently excellent service My wife and I purchased the first redesigned CX-9 received by South Bay Mazda in 2016. Since that time, we have exclusively used this fine dealership My wife and I purchased the first redesigned CX-9 received by South Bay Mazda in 2016. Since that time, we have exclusively used this fine dealership for our service needs. The service department and management staffs are always very accommodating and professional. Many thanks to South Bay Mazda for consistently excellent customer service. Ed & Linda Portune More

Quick oil change Car was done when promised. I really appreciate the free car washes too. Nice and friendly staff. Service advisors always go over inspections. Great j Car was done when promised. I really appreciate the free car washes too. Nice and friendly staff. Service advisors always go over inspections. Great job Mazda. More

Great Service provided Jeremy and his team were really helpful, explaining in detail the parts and work required on my CX9, in order to fix the power window and passenger do Jeremy and his team were really helpful, explaining in detail the parts and work required on my CX9, in order to fix the power window and passenger door. More

Great customer service! Stephen Morici was my service advisor and he went above and beyond to get me some information on specific parts I was inquiring about. My car was rea Stephen Morici was my service advisor and he went above and beyond to get me some information on specific parts I was inquiring about. My car was ready when he said it would be. Quick and easy! More

Terrible Experience I had an appointment this morning at 10am. I was there promptly at 10am. Saturday is always a busy day. Because of that, I made multiple calls to ma I had an appointment this morning at 10am. I was there promptly at 10am. Saturday is always a busy day. Because of that, I made multiple calls to make sure I had an appointment. The appointment was made 2 weeks before. When I arrived at the dealership, the driveway was completely full and I was almost out on Hawthorne Blvd. I went inside to ask what is going on since I saw no service people outside in the bay. When I went inside, there was a line. I was waiting in line and heard the people in front of me mention they were dropping their car off early because they had other things to do even though their appointment was for 11:30am. I spoke up and said I had an appointment at 10am and I wanted to be taken care of first. They asked for my keys to move my car because it was blocking the driveway. I said yes it is because that is where I had to leave my car when I arrived. I told them I would give them my keys when they have finished my paperwork. I wanted to get done with what I needed and then they are free to do what they need. They were going to leave me standing there waiting on them while they serviced a customer and paperwork who had an appointment for 1.5 hours later. I refused to give them my keys and left the dealership. Through the course of owning this Mazda I have had 3 different dealerships service this vehicle and this dealership is the only one I have had a problem with. I live in Torrance and would buy another Mazda bed on the quality of the vehicle, but I will never buy one again while I live here because I will no go back to this dealership. Why make an appointment if the times are going to be completely ignored. More

1st-class service from Jay M. of South Bay Mazda Service Dpt South Bay Mazda is an amazing place to come for servicing your vehicle. Service advisor Jay M. is one of the best there is. He provides 1st class se South Bay Mazda is an amazing place to come for servicing your vehicle. Service advisor Jay M. is one of the best there is. He provides 1st class service and truly cares about your concerns and will go out of his way to make sure you are properly taken care of. The techs are fast and efficient, and the waiting area is clean, professional, and comfortable. I am a first time Mazda owner, having owned Nissans all my life. Theree is just no comparison in the level of service from this dealership, and that alone is reason enough for me to be a Mazda owner for the rest of my life. Thanks Jay and South Bay Mazda for a truly gratifying service experience!! More