South Bay Mazda - Service Center

First time getting service at this dealership, usually go to another location. Came here for an alignment and brake fluid change. Stephen Morici was my service advisor. Awesome guy, gave me an option of thin to another location. Came here for an alignment and brake fluid change. Stephen Morici was my service advisor. Awesome guy, gave me an option of things that need attention in my CX-5, all without being pushy unlike most dealerships. My wiper blades needed to be replaced. I went ahead and bought the part myself since I was already at the dealership, and it was a 1-minute, easy installation. Upon signing me out, Stephen saw the wiper blades I bought and offered to install it for me. I kindly declined, but it shows Stephen's excellent customer service. Another thing to add, my cabin filter also needed to be replaced. As I was replacing it at the dealer parking lot, a Mazda technician was parking a customer's CX-5 next to mine. After he got out the car, he saw me replacing my filter and gave a good tip about being careful about the clips since they were fragile. Didn't catch his name, but another example of high quality customer service. Lastly, can't forget about Leo Camacho, the gentleman who was working the parts department. The wiper blades in the CX-5 had two versions. Leo made sure I bought the correct one by checking the VIN. His attention to detail was greatly appreciated. Highly recommend this dealership. Thanks again Stephen, Leo, and the tech! More

Tracy Curry went over and beyond helping me. This was by far the best experience. far the best experience. More

Mazda SouthBay Service Department is excellent. Mark (Service Manager) and Edgar (Service Tech) were great! (Service Manager) and Edgar (Service Tech) were great! More

Kathy Nguyen was very professional in greeting me, asking my needs for the visit which was just a general routine service. When I found out there was more work to be done after inspection, she explained the my needs for the visit which was just a general routine service. When I found out there was more work to be done after inspection, she explained the work and the need for it. She is friendly and personable and I enjoyed the overall experience of having my car serviced. The facilities and the waiting area are also very clean. I have been visiting this dealership for over 5 years and the service level and the staff have been top notch in my opinion. More

Clean, professional, quick in and out, fairly priced. Knowledgeable employees The video the mechanic sent me explains everything they are doing under the hood and recommendations for future vi priced. Knowledgeable employees The video the mechanic sent me explains everything they are doing under the hood and recommendations for future visits Very transparent I will be back More

Kathy Nguyen was very helpful and kept me informed about my car. Dealership is very clean and having water available is great. my car. Dealership is very clean and having water available is great. More

My car appeared to have a problem with the airbags, but it was a false alarm. The service department quickly analyzed the issue and I was quickly back on the road. I worked with service adviser Tracy Cur it was a false alarm. The service department quickly analyzed the issue and I was quickly back on the road. I worked with service adviser Tracy Curry who is a real gem and took extra time and attention to explain what was going on with my car. Thanks! More

Good place for service your Mazda…special thanks to Stephen Morici and angel I recommend South Bay Mazda Stephen Morici and angel I recommend South Bay Mazda More

Quick and hassle free transactions and A+service. Team members are pretty friendly and approachable as well. members are pretty friendly and approachable as well. More

One of the best and most responsive service departments I’ve frequented. Jay Mendoza is great to work with! I’ve frequented. Jay Mendoza is great to work with! More