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South Bay Mazda - Service Center
Torrance, CA
259 Reviews
259 Reviews of South Bay Mazda - Service Center
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March 04, 2024
Service agents were helpful and empathetic in helping us navigate a very challenging warranty situation. They were able to provide a suitable loaner for the long duration of the service. However, there were navigate a very challenging warranty situation. They were able to provide a suitable loaner for the long duration of the service. However, there were some new door dings and a musky smell in the vehicle upon return. More
by Sandip S
Employees Worked With
Ernie
February 09, 2024
They failed to fix my car after two visits, ignoring photo/video proof of a safety-relevant malfunction. Second visit, they accused me of causing an unrelated problem (which I proved they caused on the photo/video proof of a safety-relevant malfunction. Second visit, they accused me of causing an unrelated problem (which I proved they caused on the previous visit). Different staff gave me contradictory data on how to reserve a loaner, resulting in me not getting one when they had some to spare. They don’t answer the phone before 9am, according to one employee. Oddly, I’ve had 27 unanswered calls before 9am, but one 8:33am conversation. I left a message with the manager and there wasn’t any followup. If I hurt myself in an accident in my near-new vehicle because they didn’t honor the warranty for the safety equipment- I’m obviously going to sue them. More
by Jm1ndad74n0505814
Employees Worked With
January 31, 2024
I find this dealership to be very professional courteous & friendly. Best car buying experience I’ve ever encountered. I really appreciated the maintenance video of my car being serviced. & friendly. Best car buying experience I’ve ever encountered. I really appreciated the maintenance video of my car being serviced. More
by Dd2sons
October 19, 2022
Awesome experience! Everyone was really helpful. David informed me on everything that I needed to know about the service performed on my vehicle. Everyone was really helpful. David informed me on everything that I needed to know about the service performed on my vehicle. More
by masi.hola
Employees Worked With
David
October 05, 2022
South Bay Mazda is a great dealership. The service center and the office have been amazing. Kathy was very helpful as of recent but I’m not surprised that some of the other welcoming staff The service center and the office have been amazing. Kathy was very helpful as of recent but I’m not surprised that some of the other welcoming staff are new hires because they didn’t seem very professional at all. They were just lounging behind the desk and were not very attentive, which made me dock a star. More
by John
Employees Worked With
Kathy
September 24, 2022
The Mazda dealership in Torrance is great. I didn't have an appointment for car service, but it wasn't an issue. Kathy Nguyen helped me get my car queued for service and kept me abreast on the I didn't have an appointment for car service, but it wasn't an issue. Kathy Nguyen helped me get my car queued for service and kept me abreast on the status. My car was ready in under 3 hrs! More
by Carolhaya
Employees Worked With
Kathy Nguyen
September 19, 2022
Kathy Nguyen was great. She addressed all of our concerns and followed up to make sure we were satisfied with our service. Thanks! She addressed all of our concerns and followed up to make sure we were satisfied with our service. Thanks! More
by Joanne
Employees Worked With
Kathy Nguyen
