South Bay Mazda

Kathy Nguyen is friendly and on point when I brought in my vehicle for service. She did an outstanding job at letting me know the situation and understands my timing my vehicle for service. She did an outstanding job at letting me know the situation and understands my timing More

I was very pleased with the service department at SouthBayMazda. My service advisor was Tracy Curry. She provided excellent customer service. She was welcoming, friendly, and efficient. I will defini SouthBayMazda. My service advisor was Tracy Curry. She provided excellent customer service. She was welcoming, friendly, and efficient. I will definitely have them service my car in the future due to this. More

No pressure from the salesman, we appreciate that. When we go in for service, they are always courteous and efficient…we really appreciate Kathy Nguyen as she’s assisted us a few times with excellent When we go in for service, they are always courteous and efficient…we really appreciate Kathy Nguyen as she’s assisted us a few times with excellent customer service skills and a great attitude. More

Kathy Nguyễn went above and beyond - I felt no up-selling pressures at all and she provided me with complete transparency at all times (I particularly liked their videos that actually showed you the work tha pressures at all and she provided me with complete transparency at all times (I particularly liked their videos that actually showed you the work that needed doing rather than relying on what something is telling you - you could actually SEE it). Her communication was excellent and she even accommodated all of my requests for Ubers at specific times, and even went to the level of getting the inside of the car vacuumed after a throwaway remark that the inside of my car was a complete trash site after my 5-year-old had munched his way through hundreds of snacks. Brilliant stuff. More

Very attentive and clean waiting area. Friendly from the minute you drive up to the minute you drive off Friendly from the minute you drive up to the minute you drive off More

I usually dread the process of getting a new car but I went in this time and I had the best customer service experience thanks to Charlie! Charlie was very helpful, attentive , patient and he took real go went in this time and I had the best customer service experience thanks to Charlie! Charlie was very helpful, attentive , patient and he took real good care of me and my family. If you go to South Bay Mazda ask for Charlie because you will be in the best hands ever! Charlie will get the job done! More

Thank you South Bay Mazda for employing wonderful people like Stacy Curry. She was helpful, prompt, and kind. Keep up the great work, Mazda! like Stacy Curry. She was helpful, prompt, and kind. Keep up the great work, Mazda! More

They were quick and friendly, and very busy. They cleaned my car too which was nice. They cleaned my car too which was nice. More

Like this dealership a lot. Steven, service manager and Jay, service desk rep, communicate well and in a timely way. I like the video they send when servicing your car. Steven, service manager and Jay, service desk rep, communicate well and in a timely way. I like the video they send when servicing your car. More

Excellent service from Jay dropping off the vehicle and answering my questions about the brake service. When I arrived for pick up, I learned that he was hand washing my car (when the car wash people went answering my questions about the brake service. When I arrived for pick up, I learned that he was hand washing my car (when the car wash people went home early.) Now THAT is customer service and very rare these days! Really appreciated that. Thank you guys! More