South Bay Mazda

Bait and Switch Tactics Used by Sales Staff and Manager South Bay Mazda advertised online a used CX-5 with full Carfax and details of extras and what comes with the car...we printed out the online ad and ca South Bay Mazda advertised online a used CX-5 with full Carfax and details of extras and what comes with the car...we printed out the online ad and called the internet sales staffer Brian Omatsu. We asked a lot of questions, mentioned the internet ad and named the car by its make/model and price of $18,995 as stated in the internet ad. He said it was available, so we drove to see the car, met with Brian in person, and talked at length with him as we inspected the car. We were helping our son who was away find a car he liked. NEVER did Brian mention any add-on costs. When our son arrived a day later to purchase the car, Brian said that there was an additional charge for the GPS and door guards that were installed and COULD NOT BE REMOVED, BUT THEY WERE NOT INCLUDED IN THE PRICE. That added an additional $1,500 or so. Brian said "I didn't have a chance to tell your parents who were just looking at the car." Totally false. This is BAIT AND SWITCH AT ITS FINEST. We complained to the sales manager, Luis, who fully backed Brian saying that $18,995 was indeed the price of the car, that these options are just extra...even though we had no option to remove them and they were not included in the price. DO NOT BUY FROM THIS DEALERSHIP!!! More

The dealership without Integrity I was looking for a used Mazda3. On the website for South Bay Mazda there is a price listed for a particular car. I called the number listed to see i I was looking for a used Mazda3. On the website for South Bay Mazda there is a price listed for a particular car. I called the number listed to see if the car was available and was told it was. Come to find out they do not sell the car for the advertised price, but up-charge the vehicle for a $995 GPS system. The sales person Chris said he has to do it, his manager makes him charge the customers extra for the GPS system. I told him I wasn't interested in the GPS and asked if they could remove it and he said "NO it has to be added to the invoice." So this unethical dealership lost a sale. Shame on you South May Mazda. More

It was great My experience with Torrance Mazada was great They worked with me and the whole team was wonderful it didn't take all day I would most definitely go My experience with Torrance Mazada was great They worked with me and the whole team was wonderful it didn't take all day I would most definitely go back there More

Scary! This email is in no way a reflection upon all those who assisted me. Appreciate all the help. Just was not ready 4 a nu car. Loved my CX7. This email is in no way a reflection upon all those who assisted me. Appreciate all the help. Just was not ready 4 a nu car. Loved my CX7. More

Great experience Great place to go to purchase a car! I walked in and was helped pretty quick. Chris showed me 2 different models and different packages of each model Great place to go to purchase a car! I walked in and was helped pretty quick. Chris showed me 2 different models and different packages of each model to make sure I had options! He worked with the amount I had in mind stay with me threw the hole process! Jaime and George where of great assistance as well! Overall very with my experience! More

Service Dept Service Department is always on time and does quality work. I have been going there since the beginning and look forward to maintaining my vehicle at Service Department is always on time and does quality work. I have been going there since the beginning and look forward to maintaining my vehicle at this dealership. When I am ready to purchase a new Mazda I will go to this dealership first! More

Oil change I had an appointment for an oil change. Matthew has excellent customer service skills. He kept me informed the whole time I was waiting. Since purc I had an appointment for an oil change. Matthew has excellent customer service skills. He kept me informed the whole time I was waiting. Since purchasing my vehicle in 2013, I've had excellent service at South Bay Mazda. More

! RUN The moment you feel uncomfortable or call the police ! Summary: On August 14, 2015, I visited the dealership and sales staff refused to return the keys to the vehicle that I was considering trading in. On Summary: On August 14, 2015, I visited the dealership and sales staff refused to return the keys to the vehicle that I was considering trading in. On 8/14/2015, I visited South Bay Mazda in Torrance, CA at a little before 6 PM. From the moment that I walked into the showroom, I was misled at almost every opportunity. My biggest issue was that I could not get my keys back from the sales staff. I had let the salesperson Mr. J. borrow my keys to appraise the Honda that I owned. I had to ask Mr. J. at least four times to get my car and house key returned. When I asked for my keys the second or third time, Mr. J. attempted to verbally intimidate me as he withheld my car. He stated the Honda was "our (dealership's) car now." I had not met with the Finance Manager or signed any paperwork at that point. I contemplated leaving without my car. Eventually I was told that I was next in line to meet with the Finance Manager. While I waited, Mr. J. led me to believe that the vehicle that was the specific model and trim that I wanted would be delivered that evening. When he mentioned driving to another dealership in Orange County to pick up the car, I offered to come back after the car arrived and the Finance Manager was ready to meet with me. Ultimately, I do not think there was ever any intention of delivering the the car that evening. The sales staff only seemed committed to holding me as late as possible and never had any intention of me leaving with a new car. I would not be surprised if the Mazda that came from Orange County did not arrive until the following day. After nearly three hours had gone by on Friday, the Finance Manager, eventually told me that there would not be enough time to inspect the vehicle that evening when it arrived. I was promised that the car would be ready "first thing" the following day and that I could pick it up as early as 10:00 AM. Also I was told that most if not all of the accessories that I had purchased would be ready when I came in to pick up the vehicle. I said that I would return on Saturday morning at around 11:00 AM. I drove home in a loaner car. When I returned on Saturday at 11:30 AM, I was told that the car would not be ready for another 40 minutes. I had a meeting to attend and could not wait that long. Because the car was not ready as promised, I had to leave and return to the dealership for a third time. I came back to the dealership at around 3:00 PM. The new Mazda was ready, but I was told that only the wheel locks that I purchased were in stock. The wheel locks still had not been installed, and the two other accessories ­ all­weather mats and cargo tray ­ had to be ordered and would not arrive until Tuesday. Mr. J. said that he would be off and another salesperson would follow up with me on Monday to confirm the best time to pick up the items. On Monday, I received no call on the status of the accessories. Lastly, South Bay Mazda's use of the similar terms "Express Service" and "Express Care" was misleading. The former is a free service and the latter is a service contract. I was told that the "Express Service" offered by the dealership was free on at least two occasions. "Express Care" was never discussed with me. I was given the impression that the paperwork provided to me was a guarantee to provide the free "Express Service" and not a separate service contract. Friday evening, when the Finance Manager offered additional coverage for "wear­and­tear," I explicitly declined any such coverage. On 8/17/2015, I sent a letter and an e­mail message to the Finance Manager. In my letter, I requested that he cancel the service contract in accordance with Section 1794.41 of the Civil Code. He declined to do so. I attempted to contact the General Manager and Customer Assistance at Mazda USA's corporate headquarters but did not receive a response. I expected a higher level of service from the dealership and feel that holding my keys after more than one request to return them was extremely unethical if not illegal. More

Megan and Everyone at SouthBay Mazda were great! After purchasing my Mazda 3 in 2008 at Long Beach Mazda (now closed) I was a Mazda devotee! I couldn't say enough about how much I loved my little zo After purchasing my Mazda 3 in 2008 at Long Beach Mazda (now closed) I was a Mazda devotee! I couldn't say enough about how much I loved my little zoomer! My husbands Lexus IS lease was up and he was doing his research and I kept telling him to check out Mazda's! He has leased 3 separate Lexus IS models over the years and was open into checking out Mazda's after seeing that after 7 years of owning my Mazda 3 and having NO mechanical issues he narrowed down his choices. My husband diligently did his homework and utilized the AAA Buying Assistance Program for pricing. But the AAA program wanted to send him to Browning Mazda over 25 miles away, so he contacted SouthBay Mazda to see if they'd honor the AAA pricing, and they said they would! My husband had contact many dealers (some who didn't even respond to his inquiry) who he asked specific questions and many would give him the run around just trying to lure him to come in (which we know is a sales ploy, but at least answer the question). South Bay Mazda's Megan was the only one who actually answered all of his questions which immediately built TRUST rather than "baiting" him to come in. So he made an appointment with Megan to go in and test drive a few models. So After driving the CX5 Touring he was sold. And as Megan so nicely worked up the offer, I started to get that jealous... I wanted a new car now too! So we asked Megan what she could do for us if we bought two! (I didn't even test drive one, just sat in the showroom displayed model and fell in love combined with my previous love with Mazda). Megan worked out a great deal for us with Mazda Loyalty and was so kind. Also Cody in Finance was excellent.:) The dealership is actually pretty great! We had our 2 year old in tow and they had a wonderful little fenced off play area for children with Children DVD's and toys that kept her entertained. Megan also was kind and accommodating with us while we had our child with us. They offer water and popcorn while waiting. A bonus for us was running into my favorite service rep from Long Beach Mazda! Jeremy was always my trusted service advisor and I was so sad when Long Beach Mazda closed and I had to stay with the dealership (Caruso which became Ford/Buick), since I had the Lo-Jack Lifetime Oil change package from them. And though I even work closer to Browning Mazda, they disappointed me greatly when I had a flat tire and wanted to charge me $50 more than Long Beach Mazda for the same tire! I look forward to bringing my new CX5 to Jeremy and knowing that he will be honest, trustworthy and great with communicating the vehicles needs! We are very happy Mazda Owners and so happy to have our own LOCAL SOUTHBAY MAZDA dealership!!! More

new 2014 Mazda3 purchase and first service I bought my Mazda3 using the Costco Auto Program. Costco paired me with Edgar from this dealership (South Bay Mazda), and he was very knowledgeable ab I bought my Mazda3 using the Costco Auto Program. Costco paired me with Edgar from this dealership (South Bay Mazda), and he was very knowledgeable about the product. I specifically only wanted a USB port in the car and an automatic transmission, and price was important. They had a Black base model for me that fit the bill perfectly. I didn't want any superfluous bells and whistles that would cost an extra arm and leg. Edgar and the finance manager (don't remember his name) both made the process as smooth as possible, and didn't pressure me into buying any services I didn't want. The car is a blast to drive. 150HP 2.0L four cylinder engine isn't spectacular on paper, but it provides enough power for highway passing and on-ramps. Steering is direct and immediate, with a reasonable amount of road feedback. Chassis is very compliant in turns. When I bought the car, the service department was still under construction, but when I took my car in for the first service (oil change and tire rotation at 6,000mi) the service department construction was completed. It looked nice and they had a good waiting room with a TV and magazines. One of the salesmen even offered to let me test drive a car after I mentioned I was waiting for my oil to get changed, which was very thoughtful. I wish I took him up on it because I would've loved to tool around in a Miata for a few minutes. I tried to make an appointment using their online webform, but no one responded after a few days. Eventually, I called them and they were able to schedule me only a few days in advance, which was nice because I was overdue for service. The oil change was free, the optional tire rotation was $20, and they washed my car for free. I had a very good experience with the dealer so far. I will continue to go to this dealer for scheduled service as long as they keep up the good work. More