South Bay Mazda

My car was about to die! I read good reviews online and decided to check them out. I spoke with Chantilly and let her know I wanted to stop by a day before I came. Called her I read good reviews online and decided to check them out. I spoke with Chantilly and let her know I wanted to stop by a day before I came. Called her a few minutes before I showed up and she was waiting for me and had a car ready. She referred me to Paul Browning and we took a test drive. Since I already knew what I wanted it was easy. I ended up with the CX-5 Touring and I love it! We negotiated a little bit, but it was painless. Also, appreciated the help from Jamie as well. The crew there is great! I highly recommend them. This was probably the best experience I have had at a dealership. :) More

Excellent customer service from Stephen Morici/1051 I would always take my car for service at Mazda for years but this is the first I was able to received an excellent service through Service Advisor S I would always take my car for service at Mazda for years but this is the first I was able to received an excellent service through Service Advisor Stephen Morici. More

Recent Mazda 6 SVC Again, another satisfactory SVC thanks to Fanny Flores for getting us in and out-timely! My wife and I are Mazda Freaks and have bought several Mazda Again, another satisfactory SVC thanks to Fanny Flores for getting us in and out-timely! My wife and I are Mazda Freaks and have bought several Mazda's over the last (30) years. More

Great Customer Service I would like to thank Way Rocha for taking care of my CX-5 issue. Also, thanks to Fanny Flores for helping me with the second key duplication for my I would like to thank Way Rocha for taking care of my CX-5 issue. Also, thanks to Fanny Flores for helping me with the second key duplication for my CX-9 and CX-5 cars. More

Prompt courteous Service with a sile. My vehicle has been flawless since acquisition. I thought I had a transmission problem, and the dearlership checked it out and determined that all wa My vehicle has been flawless since acquisition. I thought I had a transmission problem, and the dearlership checked it out and determined that all was working well. Prompt service, and great folk to work with. More

Great visit I enjoy going to this place. Nice facility, comfortable, and there is excellent customer service. I was very satisfied to with my service visit and th I enjoy going to this place. Nice facility, comfortable, and there is excellent customer service. I was very satisfied to with my service visit and the car wash lasted for days! More

all work on my Mazda 6, Going to this dealership is always a pleasure. They are pleasant and efficient and always send me follow up reports. Best dealership I have ever dea Going to this dealership is always a pleasure. They are pleasant and efficient and always send me follow up reports. Best dealership I have ever dealt with. More

Always eager to help I had a minor problem with my rear hatch on my CX-5. They went out of their way to make sure it was fixed to my satisfaction! Thanks! I had a minor problem with my rear hatch on my CX-5. They went out of their way to make sure it was fixed to my satisfaction! Thanks! More

Deceitful sales/financing scam. I was pre-approved! I've purchased 6 cars in the past five years, flying or driving as far as Phoenix, Lake Havasu, Az. or the L.A. area from San Francisco because the mo I've purchased 6 cars in the past five years, flying or driving as far as Phoenix, Lake Havasu, Az. or the L.A. area from San Francisco because the models I sought were literally $2k-4k cheaper than comparable vehicles at home. Apparently, I like a good deal as well as an adventure! Found a Certified 2015 Mazda Miata at South Bay Mazda that was priced well, contacted the internet sales manager Peter Young with my deposit, informed him I was pre-approved through my bank, sent all requested paperwork and documents that afternoon via email and text message and flew down the next morning to complete the purchase and drive off. Easy, right? With Sales Manager "Caddy" Munteanu entering mis-information, they improperly came back with my bank approving an interest rate of 8.8% when I had already presented them the email stating I was pre-approved at 5.7%. "But they could get me financing through B of A at 6.2%" (I'd already told them I was going through my own bank, and that I didn't want 6-8 hard inquiries on my credit report as this had sent my credit score plummeting in the past.) Upon calling my bank to see what had happened, apparently the dealership's sales manager may have "accidentally" listed my down payment as ZERO and "inadvertently" listed the dealer doc fees as $1,500 (where they're normally $80). I give everyone the benefit of the doubt the first time. Bad morning, sleepy, hungry, not on their game, whatever. We've all been there. Let's do this again. Second time, came back with a payment $65/month higher than I'd calculated since they were including a warranty I didn't ask for. "No, thank you. No warranty, nothing extra. I agreed to your asking price because it was fair and I'm not trying to beat anyone up. Let's get this deal done, I have a 375-mile drive back home." Third time, came back with a payment $25/month higher than I'd calculated as they had added gap insurance. "No, thank you." Fourth time, came back and asked me to agree to a payment $15/month higher than I'd calculated. What the xxxx is going on here? Called my bank back and had them check the most recent contract the dealership submitted to them. This time, they had mysteriously added $500 to the agreed upon purchase price (THEIR ASKING PRICE....remember, I was agreeable to that as it was fair) plus an additional $133 in fees, causing that monthly payment to be incorrect again. Wow. To top it all off, and it's insignificant at this point but it punctuates the morning, the car which was taken "to be filled with fuel and washed for me" was delivered unwashed. And some individual, who never introduced himself, offered his hand an an apology outside. Hard to imagine it was very sincere. And, who was he? Still not sure, but he looked a lot like the individual responding and apologizing to other yelpers in their comments and complaints, below. This all occurred right after I was given SOMEONE ELSE'S CREDIT INFORMATION and asked to sign that credit disclosure statement. "Um, this isn't mine, perhaps that individual doesn't want me to have their credit info?" This should've been a quick, easy vehicle sales transaction. I get that sales tactics are designed to be intimidating and to wear the customer down. I get that dealerships try to make money selling loans from banks other than yours. I get that it's their business to attempt to get you to buy extended warranties and other add-ons. It's shameful, however, when an attempt to do so involves deceit, bait-and-switch, and other underhanded maneuvers. Lots of luck with that methodology of treating your customers. Buyer beware, double-check everything! More

Nice and helpful people I gave a high rating because I had my cars in other dealerships and the service with south bay Mazda is and example to follow for other dealerships I' I gave a high rating because I had my cars in other dealerships and the service with south bay Mazda is and example to follow for other dealerships I'm happy and satisfied with work that was done in my car I will be recommending this dealership to family and friends More