South Bay Mazda

Easy in-and-out for routine maintenance Fast, efficient service. Everything handled as expected. Smooth service is routine for this dealership. What more to say, other than excellent, in Fast, efficient service. Everything handled as expected. Smooth service is routine for this dealership. What more to say, other than excellent, in order to fill up the 25-word requirement for this space? More

Regular maintenance The staff is friendly and helpful. The service is usually done fast. The waiting area is equipped with everything you need: TV, snacks, couches, table The staff is friendly and helpful. The service is usually done fast. The waiting area is equipped with everything you need: TV, snacks, couches, tables, and WiFi. There are restaurants and places near by you can walk to or Uber. More

Great customer service. First of all, my salesperson Oncy was wonderful and has been the same friendly, personable individual since my purchase a year ago whenever I see him First of all, my salesperson Oncy was wonderful and has been the same friendly, personable individual since my purchase a year ago whenever I see him when I go for a service or car wash. The staff in the service department is very friendly and helpful as well. Service is always a breeze when I go. More

The service manager needs to work on costumer service I brought my car in for detailing, I had a brand new wireless charger in the window when I returned to pick up my car the charger was gone, the servic I brought my car in for detailing, I had a brand new wireless charger in the window when I returned to pick up my car the charger was gone, the service desk employees where polite and apologized however they could not locate my charger and referred me to the service manager Mellisa after entering Melissa never formally addressed me or introduced herself, she barely looked up at me . After explaining the problem she said she would look and call me After looking up at me finally she said how do I know you even had one in there!!! I took it very offensive and it felt a little racist. I explained it was a new purchase and I could provide the receipt and the box. She said let me see what I can do and I’ll call you . Well she never called and when I phoned her for an update she said we didn’t find it but you owe us gas for your loaner, I said no one mentioned that until now and that’s not a problem, how much her response was I don’t know but we can call it even. What’s even how much was the gas and you don’t even know how much my charger cost.? Not professional customer service on her behalf at all and no apologies sure other customers are NOT treated like that!! I felt like I was considered dishonest because of who I am. I had to write this it still bothers me and I had to repurchase my charger!!!!!! Hope I don’t need Mellisa in the future at Mazda I’m sure she’s going to act funny. More

Great experience! The experience I received was one of a kind. The car that we were interested was described in detail and they were really kind to tell us about the di The experience I received was one of a kind. The car that we were interested was described in detail and they were really kind to tell us about the different car options we can choose from based on our interest/needs. I will recommended to a friend or family who is interested in purchasing a Mazda. More

Khemepoo Mazda South bay is great. Car is in and out for regular maintenance. I usually get a complimentary car wash. My car usually needs it. Great place. Mazda South bay is great. Car is in and out for regular maintenance. I usually get a complimentary car wash. My car usually needs it. Great place. More

Friendly service , Apple CarPlay put in Friendly service, kept me informed. Put in Apple CarPlay. Price point for service is still more than my corner mechanic (whom I have been going to fo Friendly service, kept me informed. Put in Apple CarPlay. Price point for service is still more than my corner mechanic (whom I have been going to for years.) More

BEWARE OF THIS DEALERSHIP I went in a month ago to purchase a car with their salesperson Caulin (who is apparently no longer there) and his sales manager Gordon. I let them kno I went in a month ago to purchase a car with their salesperson Caulin (who is apparently no longer there) and his sales manager Gordon. I let them know the price I was willing to pay, and they came back to me with an “out the door” price of $19689 and this included Apple Car Play and changing out the rims just to another stocked color. I’m not in car sales but “out the door” so to me meant tax and fees were included. They did not explain that they weren’t. Jeff, the finance guy, put together my paperwork and not only messed it up, but was so rude and impatient. This was my first mistake. Instead of letting Jeff rush me through the paperwork he messed up—probably intentionally in order to cause a distraction—, I should have come back at a time when he wasn’t running to get to his three-day weekend. I was reading one of the pages when he rudely said, “just sign it.” It wasn’t until later that I noticed he hadn’t even added the Apple Car Play or rims. I signed the final papers, thinking my total would be just over $23k after. I added the extra warranty on the car which was $4k, making me think this was the total NOT including my down payment and trade-in which also totaled $4k and would bring my loan back down and even to their “out the door” price. I got my loan in the mail the other day and it was just over $23k which means they lied and not only charged me for the Apple Car Play but they added the taxes on a car that I thought was supposed to be part of the out-the-door negotiated price. I called SBM to speak with Caulin and Gordon about this mistake. I was informed Caulin was no longer there probably because he missed his sales number and that’s why they screwed me in hopes of helping him to increase his sales. I then was transferred to Gordon who was Caulin’s manager and who also helped me, only to have him say that he didn’t remember me because he sells 100s of cars a month. The next day, Melissa called me and said she’d look into things. She called me back and basically said it was a good price for the car either way considering the things the car came with such as navigation, except my car is the bottom of the line Mazda 6 and does not have navigation. This makes me question if she was also blowing me off or if she was looking at an invoice for what my car should have and is missing. Melissa called me today just to tell me that she apparently spoke with Gordon (who--mind you--I called earlier in the week to speak with and he said “he could not remember me off the top of his head he sells 100s of cars a week,”) and he all of a sudden so clearly remembers the pricing for my car. How remarkable that Melissa can jog his memory like that! More

Bait and switch tactic Researched a pre owned cx5 and found one at the South Bay Mazda. Scheduled a visit for next day. One hour later, got a phone call from sales saying Researched a pre owned cx5 and found one at the South Bay Mazda. Scheduled a visit for next day. One hour later, got a phone call from sales saying that the car will not be available for viewing till next week. So waited a few days and they kept postponing. Finally, almost 10 days after our first contact, the sales called me and said that the car us finally in the lot for viewing. Luckly, I had the VIN number written down so I can be sure that they are stil showing the same dar. Drove an hour from my house to South Bay Mazda on a rainy Saturday afternoon. Guess what, the sales person was not there.... So they assigned another one to show me the car. Apparantly, it looks like the same car that I saw in the web site. But upon checking the VIN number it was not the same number. It had a higher milage and less equipped. They pretended to try to find the right car and after talking to the manager, they finally admitted that the car I was intereted was sold. Be careful, these people are deceiving. More

good customer service Online scheduling was easy, service rep was very nice and helpful. Communication could be a bit more pro-active. Once the car was ready and I got to p Online scheduling was easy, service rep was very nice and helpful. Communication could be a bit more pro-active. Once the car was ready and I got to pickup I was informed about a tire problem, and I asked them to fix it, that meant another hour wait. If they called me ahead when it was discovered I could have managed my time better. More