South Bay Mazda

Great customer service! I was referred to this dealership by the Costco Auto Program. All staff was helpful and professional and courteous. Worked hard to make me happy! I was referred to this dealership by the Costco Auto Program. All staff was helpful and professional and courteous. Worked hard to make me happy! More

Team is awesome ! Miguel was professional and courteous . We got the best Deal. The finance guy is awesome as well ! This is my third Mazda !! We got the best Deal. The finance guy is awesome as well ! This is my third Mazda !! More

Annual Check up for 2014 Mazda CX-5 I was very impressed with the service agent, Steve Morici. He was very knowledgeable, explained the required work, and provided notification of progr I was very impressed with the service agent, Steve Morici. He was very knowledgeable, explained the required work, and provided notification of progress and completion of the work. By reviewing the last checkup for our vehicle he was able to recommend the appropriate amount of work to be done on the vehicle. However, and I believe this is no fault of his, I was surprised at the price of the belt tensioner that was replaced. The cost of the device was $160 vs. $104 cost that I found on the Internet. He was able to provide a 10% discount because of the coupon I brought to the store, but that is still a significant price difference for the same part. As an example, the belt that was replaced was the same price at the dealer vs. the parts provider I found on the Internet. More

Made our buying experience painless I reached out vial email about a used CX-9 my husband and I were looking at late one evening. We negotiated, did our loan AND our car was delivere I reached out vial email about a used CX-9 my husband and I were looking at late one evening. We negotiated, did our loan AND our car was delivered to us TO OUR HOUSE in less than 24hrs from my first email to South Bay Mazda. Quick and painless. They have really set the bar for future car purchases on how easy and quick we were able to get things done. More

I purchased my new CX five at South Bay Mazda two weeks ago and it was an amazing car shopping experience. I did not feel pressured or stressed by the salesman they let me walk around with my son on my own ago and it was an amazing car shopping experience. I did not feel pressured or stressed by the salesman they let me walk around with my son on my own to look around and then when I was ready for help they we’re right there to answer all my questions and let me test drive all the cars I wanted and however times I wanted. So happy I decided to visit them and select my car from the dealership More

Service Department was outstanding I did not want to leave a star rating because it is asking me to rate the entire dealership. My experience is with the service department only. I did I did not want to leave a star rating because it is asking me to rate the entire dealership. My experience is with the service department only. I did not meet with anyone else there. Manny was outstanding. He was enthusiastic, friendly and very responsive. I was scheduled to bring in my CX-5 for a service recall and scheduled online for an 8:40am appointment. I arrived about an hour early (I was in the area) and he was quick to get me in and scheduled a Lyft ride to my work (as I had not used this option when I scheduled the service). Furthermore he noticed that it was time for my first service and included that right away. The world needs more people like Manny. I am glad I took the car there for service! More

Great service Came in for service and detailing and everything went fine. Car came out great. They even got out a few shopping cart scratches. Recommend the serv Came in for service and detailing and everything went fine. Car came out great. They even got out a few shopping cart scratches. Recommend the service department. More

Service with a smile. This dealership is always courteous, friendly and timely. They do an excellent job. I purchased my car here and would always recommend this dealership This dealership is always courteous, friendly and timely. They do an excellent job. I purchased my car here and would always recommend this dealership. Also the service department is very efficient. I feel comfortable and well taken care of during the time I am there getting my vehicle serviced. More

Dishonest, not dealing in good faith This weekend we went to this dealership with the intention of driving away with a Mazda 3. This dealership was recommended by a friend that purchased This weekend we went to this dealership with the intention of driving away with a Mazda 3. This dealership was recommended by a friend that purchased a car from the same sales person. We negotiated a price with the manager, Gary, since the sales person was worthless. They were having a 0.9% financing deal which they knew we wanted. The manager approved the price and all we needed was to determine how much the down we wanted to pay. The manager then came back and said the price was for a cash deal. I'm not sure what caused Gary to change the deal after we all agreed on the price. He didn't even offer a higher price. This lead me to believe that this tactic was to make us pay for a higher price. I felt that they were being dishonest and not negotiating in good faith. Stay away! More

Great experience 5 stars because Miguel Fajardo and everyone else involved made this a pleasant experience and worked with me on what I wanted when I arrived. Got the 5 stars because Miguel Fajardo and everyone else involved made this a pleasant experience and worked with me on what I wanted when I arrived. Got the exact car I went in for and they really did their best to make this a headache free process. More