South Bay MINI

MY HUSBAND AND I ARE NOT HAPPY WITH THIS DEALERSHIP MY HUSBAND AND I ARE NOT HAPPY WITH THIS DEALERSHIP My husband and i went there yesterday for mini roadster base. We talked to Jacques and he seem MY HUSBAND AND I ARE NOT HAPPY WITH THIS DEALERSHIP My husband and i went there yesterday for mini roadster base. We talked to Jacques and he seem pretty nice and we like him a lot but the dealership doesnt have a car i want so he asked me to come inside to put information down and he will call me if he have a car in a next few day. While he putting my information down. The computer have already have a record of me( because i contact them thru online website earier) so George Ledesma walked in and handle my case i guess cause he have record of my quote request online. We made a deal pretty quick.... in 20 mins. and i was very happy at that time. eventho i paid $500 more than another dealership offered but George will able to get me a car in 2-3 hours. but we have never get a car. After an hour pass he told us we could leave and he will contact us later when the car arrived.We paid $1000 to confirm that we will get the car later that day and I did mention him that my husband will be out of town for his business trip later tonight and wont be back till the end of the month. i made it clear but HE NEVER LET US KNOW. we called him, emailed him but he never responsed. He supposed to let us know and we wouldnt mind at all if he just pick up the phone and call us and let us know the update so we didnt wait for him. We wanted to get the paper done and dont want to leave it like that for weeks. So my husband delay his trip because he want the paper to be done before he leave town but WE HAVE NEVER HEARD BACK FROM GEORGE. Next day i called him and emailed him and we never heard back from him. Later Afternoon My husband have to called Jacques and he gave the phone to George. ( We will never able to get a hold with George if Jacques not help) Overall we happy with Jacques but not George. George handle our case and he should treat us better. we are going to buy a car worth over $26,000. Its all about communication and George did handle thing poorly. Once husband spoke to George ( HE NEVER APOLOGY) he said oh i said monday. seriously??? i do not like it at all. you could say anything but do not lied please!!! he never once told us monday!!! Otherwise we wont wait and my husband woulnt be in town on monday!!. Anyway he cant find the car that we made a deal with so he sent us a new price quote of 3 different car. First one less accesories and $500 cheaper 2-3) he said slightly more money. Uhhhh dahhh!!! for alll this inconvenient you want to get me slightly more money? how about start with sorry? I have other dealer offer me $500 cheaper but i have to wait a few days. so i made a deal with george with $500 more cause i want the car on that same day and dont have to wait. my husband delay his trip and lost 2 night of hilton hotel that he have book in advance for week . he wait to get this thing done or at lease know it ok to leave town without communication with George. WE ARE VERY DISAPPOINT and we have asked south bay manager to contact us but i have never heard anything back. i guess this is how they do business. i should not go there. waste my time and make me really disappoint. They have been so nice until we made a deal. Before i wrote this review. i have been try to think positive and give George a chance cause he was so good at first. But he kept continue let us down and it didnt take long to call customer and let them know whats going on. Push me into the edge when he quote more money instead to talk to his boss and try to get us better deal or at lease the same for all this inconvienient. My husband just bought New cadilac. and he had to wait for car also. Cadillac dealership keep my husband post 1-2/day and never keep us in the dark like this. This is what the different of how they treat customer. IT HAS BEEN FEW DAYS NOW AND WE ARE ALREADY BREAK CONTACT AND HAVE BEEN ASK MANAGER TO CALL US BUT HE NEVER DID!!!! TERRIBLE SERVICE. DO NOT BUY FROM HERE!!!! BUY FROM HERE IS YOU WANT A GREAT TAKE CARE AS A BUYER BUT SOON AFTER YOU BOUGHT, YOU WILL NEVER RECIEVE THE SAME TREAT. AND DO NOT THINK THAT THEIR MANAGER WILL TAKE CARE OF YOU. NO NO NO - WONT HAPPENED. More

I just bought my first car at South Bay Mini and worked with Tyler Lappen. We worked mostly online which was great since I have a very consuming job and I also live in Santa Barbara. Tyler helped me find t with Tyler Lappen. We worked mostly online which was great since I have a very consuming job and I also live in Santa Barbara. Tyler helped me find the perfect car and we did most of our communication online, so all I had to do was show up and purchase! I was in and out of the dealership quickly about an hour and had a great first buying experience. Thanks Tyler and South Bay Mini! I love motoring in my new Mini Countryman. More

TYLER LAPPEN MADE IT SIMPLE: Just bought a cute little MINI convertible and had a great experience with my Motoring Advisor, Tyler Lappen. There were no hassles just friendly customer service. after the MINI convertible and had a great experience with my Motoring Advisor, Tyler Lappen. There were no hassles just friendly customer service. after the deal was complete, Tyler did not disappear but spent a lot of time helping me understand how to make everything technical work on the car! I now have my own MINI me! More

Internet shopping made easy! I'm glad I connected with George and South Bay MINI. George responded quickly and answered all of my questions. There was no haggling back and forth and received an aggressive George and South Bay MINI. George responded quickly and answered all of my questions. There was no haggling back and forth and received an aggressive quote upfront. They found the MINI I wanted and got a deal I couldn't refuse. What more can you ask for? I will refer any friends and family if they're looking for a MINI or BMW. Make sure to see George! More

Ok, so there are car salesmen and then there are mini salesmen and then there is Tyler Lappen at South Bay Mini. Tyler made the purchase of my 2013 Hardtop so easy and pleasant, never thought I would s salesmen and then there is Tyler Lappen at South Bay Mini. Tyler made the purchase of my 2013 Hardtop so easy and pleasant, never thought I would say those words about a car salesman or motoring advisor which I think they prefer to be called :). I never felt pressured or overwhelmed; Tyler was respectful of my wishes and didn’t try to sell me something that I didn’t want. He answered all of my million questions with a smile, even on his day off. I am extremely happy with my car and the deal I made. Tyler even made me a mixed CD with my favorite music, I was grinning from ear to ear as I was driving my baby home!! I am extremely happy with my car and can highly recommended Tyler and South Bay Mini. Thanks Tyler!! More

South Bay MINI made my car buying experience easy and pressure free. All of the salespeople were busy when I first arrived, so the manager, O'Dell, started the process off with me until there was anothe pressure free. All of the salespeople were busy when I first arrived, so the manager, O'Dell, started the process off with me until there was another available person who could help me. If you go to South Bay MINI, please ask for George Ledesma. He sold me my MINI and it was so refreshing to have a car salesman be upfront and honest with you and not try to sell you something you are not comfortable buying. George stayed late on a Saturday night to make sure all of the paperwork and everything else was settled so I could drive off the lot with my MINI. Since the purchase last September, I have contacted George and he has been very responsive answering my questions and making sure I am happy with the used MINI I bought. I would highly recommend him and South Bay MINI in general - they are really genuine people who go out of their way to provide you with the best customer service possible. More

From start to finish, my personal experience with Gilbert Villagrana was exceptional in every sense. Gilberts attention to my concerns, interests, wants and desires were met every time up to bat. Gilbert w Villagrana was exceptional in every sense. Gilberts attention to my concerns, interests, wants and desires were met every time up to bat. Gilbert was spot on! I will pass Gilberts name onto anyone that is remotely interested in MINI. Gilbert Villagrana was good to his word. Lissett Caldera was just a pleasure to deal with, a calm attitude with a smile on her face whenever we asked questions and needed answers delivered in such a manner that was so easily understood. I will pass Lissettes name onto anyone that is interested in MINI. More

After being told that I can't lease or finance a car at all by Long Beach Mini Dealership as I don't have a Credit History (coming from abroad on my H1B Visa, which expires in 26 months), LISSETT CALDERA m all by Long Beach Mini Dealership as I don't have a Credit History (coming from abroad on my H1B Visa, which expires in 26 months), LISSETT CALDERA made my dreams come true!!!! Lissett is nicest person in sales that I've ever met, she did her best to figure out a way to make it possible for me to lease a black Mini Cooper HT. After sending in all the required documents, she always kept me in the loop with the procedure and was always reachable for any questions I had, even on her day off:). I am so grateful, that Lissett and Gilbert Villagrana made it work out!! And just last Saturday I picked up my black Mini Cooper, shiny and brand-new;)! I am super happy with the car and would recommend South Bay Mini Cooper and especially Lissett, she's the best!!! Thank you!!! =) More

Lissett of South Bay Mini got me the best deal for my new 2013 Mini Cooper! No other dealership could deliver what she was able to. She is truly a pleasure to work with and is committed to getting her clie 2013 Mini Cooper! No other dealership could deliver what she was able to. She is truly a pleasure to work with and is committed to getting her clients the car of their dreams. No sale tactics, no exaggerations - Lissett is the person to go to when working with Mini Cooper. It's a good day when you get a great deal from a beautiful dealership with the best team, not too far from the beach! So happy I went there after many bad experiences at other dealerships! Thank you, Lissett!! More

Had the MINI in mind, did my research online, got my budget figured out, and all I had to do was find the car. Went to several dealers before finally finding the one I wanted at South Bay. A bit furth budget figured out, and all I had to do was find the car. Went to several dealers before finally finding the one I wanted at South Bay. A bit further that I'm used to, but it seems MINI dealers are few and far between. Like I've told my friends, this place is the spot if you're looking for a MINI. I'm pretty independent and like to look around without being bothered, I heard enough about the cars online and at other dealers. So when I found the car I wanted I called out. A kind gentleman, Mr. Yang, was more than eager to help. The sun was hot and I had been driving all over the westside so I was in no mood for BS. Mr. Yang understood and was very polite. I was given cold water and snacks. I discussed my terms and we shook hands and an hour and a half later I was cruising with the windows rolled down huffing that delicious new car smell. YUM! More