South Bay MINI

Superior customer service This is our 2nd time leasing a mini at this location, and both times were extremely pleasant. Multiple options available, test drives, personal servic This is our 2nd time leasing a mini at this location, and both times were extremely pleasant. Multiple options available, test drives, personal service, and great price points are what sealed the deal. All in all, the process went very smooth, came on a thursday late afternoon, not crowded. Plus, the swag gifts at the end were icing on the cake. More

Questions and Services Yoni is a real mechanic. He is so helpful every time I visit. He tries to explain complicated thing easily. Also, his work is highly detailed. I stron Yoni is a real mechanic. He is so helpful every time I visit. He tries to explain complicated thing easily. Also, his work is highly detailed. I strongly recommend Yoni. More

Genuine and real. Halton was extremely helpful and kind. He walked me through the process and helped me to understand the cost and such. He was very genuine with his ta Halton was extremely helpful and kind. He walked me through the process and helped me to understand the cost and such. He was very genuine with his talk. I do appreciate this. I visited another Mini Dealer, but they didn't seem to be genuine. Thanks so much! More

Excellent No-Pressure Experience Debbie Ivie was wonderful! She took the time to listen to our desires and requirements, and arranged the lease of the car we wanted, without any hassl Debbie Ivie was wonderful! She took the time to listen to our desires and requirements, and arranged the lease of the car we wanted, without any hassle or pressure. We actually enjoyed dealing with Debbie, it was like working with a friend. The car is great, and gets so many admiring comments. More

Exceptional, efficient service She was extremely knowledgeable. She gave the information we needed quickly and made the whole process stress free. She was very competent!! Hassle f She was extremely knowledgeable. She gave the information we needed quickly and made the whole process stress free. She was very competent!! Hassle free experience! More

Superior Service We were very impressed by the superior service given my Debbie . The entire team was kind, considerate and extremely professional. The time they too We were very impressed by the superior service given my Debbie . The entire team was kind, considerate and extremely professional. The time they took to make sure I was comfortable in my decision of purchasing my new Mini Cooper and before I left the dealer, they spent the extra time with me, making sure to go over every detail of my "new whip"! Thank you More

Debbie and Randy were awesome! Thanks so much to Debbie and Randy for taking such good care of me and keeping me updated during the wait for the new MINI Countryman I ordered! Her Thanks so much to Debbie and Randy for taking such good care of me and keeping me updated during the wait for the new MINI Countryman I ordered! Her name is Minirva and she was worth the wait! More

ask for Ash!!! Ash was ready, willing and able to make sure I found the perfect Mini. While I knew more or less what I needed after a lot of research, he was very a Ash was ready, willing and able to make sure I found the perfect Mini. While I knew more or less what I needed after a lot of research, he was very attentive to be sure that I thought through all the options. He was swift, efficient and straight forward. I am sure I made the right decision and it was an absolute pleasure to work with him. More

On March 13th the sunroof on my mini jammed while opening. I made an appointment to have it taken care of and could not be more frustrated and disappointed by the lack of service. Firstly, I dropped opening. I made an appointment to have it taken care of and could not be more frustrated and disappointed by the lack of service. Firstly, I dropped my car off at 11 am on 3/18 and heard nothing back for over 24 hours at which point I called in. I was told it would be $3200 to repair my sunroof, which is completely outrageous. I suppose this is the reason I was never was contacted by my representative.The information was immediately at hand when I phoned in. Secondly, I requested the sunroof be manually closed. The representative got back to me saying it would be $1000. If you stand by your product you need to give someone a reasonable solution, even if temporary. I felt like the I was being told you're screwed, pay! Thirdly, the diagnosis was done completely by computer. There is no sign anyone touched my car- the roof is dusty with no new finger prints, inside was completely untouched- no paper cover even put on floor when it was brought up. If you are going to charge $195 for a diagnosis you should at least take time to actually look at the issue and not rely solely on the computer. I knew it was jammed, perhaps there is a solution that doesn't call for a complete rebuild. We'll never know because that requires eyes that the computer doesn't have and the technician couldn't be bothered to use. And finally, of course my car wasn't cleaned, because as Steve said 'they couldn't wash it because the sunroof was open'. Just reiterating 'you're screwed unless you pay.' I contacted the management at South Bay Mini immediately and conveyed the above chain of events. The Excellence Center Ambassador contacted me on 19th and arranged to get the sunroof closed for me. I dropped the car off first thing in the morning on the 20th and was told it was completed later that afternoon. When the car was brought forward for pick up the front glass of the sunroof was closed, however the rear glass plate was still in the open position, still jammed. Technician seemed completely dumbfounded as to why I would want the rear glass closed as well. Made it seems as if I was making an unreasonable request. So as I write this a number of things are troubling me about my dealings with South Bay Mini. First, was my sunroof damaged further by the technician? The two panel move in concert, but now I have one panel closed and the other jammed partially opened. Second, if you are going to charge a premium price for service you need to offer premium service. No one is paying attention to anything going on in the shop. Technicians cannot be bothered to pay attention to the tasks they preform, representatives do not oversee the service requests and the managers are not making sure these mistakes do not continue to occur. After my experience I would not feel confident dropping my car for a minor $50 repair. How can I be asked to contract a $3200 repair? More

Tyler was awesome. He made the car buying experience a delight and was very open and honest about the cars. Will definitely recommend this dealership and Tyler to anyone who is interested in purchasing th delight and was very open and honest about the cars. Will definitely recommend this dealership and Tyler to anyone who is interested in purchasing the absolutely wonderful Mini Cooper. Lino was great and very helpful when I took my car in for servicing. The level of service is outstanding and he is a true professional. More