Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
223 Reviews of South Bay Lexus - Service Center
Sort by
September 23, 2021
I arrive at the service bay, confident that my 22-year-old sun-baked GS300 will receive the same excellent level of service as a vehicle purchased from South Bay Lexus this past year. Lisette Figu 22-year-old sun-baked GS300 will receive the same excellent level of service as a vehicle purchased from South Bay Lexus this past year. Lisette Figueroa, who has been my assigned service representative for the last five years or so, greets me promptly, makes me feel welcome, and listens carefully to my concerns about the car (which I’m delighted to say have been few and far between). After the service techs have performed their maintenance check, Lisette reports promptly on the results of the diagnostics. She also follows up after the service appointment to make certain that any issues have been resolved to my satisfaction. Her high level of service and attention to my satisfaction are a credit to South Bay Lexus and the Lexus brand. More
by csliwa
Employees Worked With
Lisette Figueroa
September 10, 2021
It’s been a seamless experience while working with entire staff of south bay Lexus. I have worked with multiple people and they all are awesome here. staff of south bay Lexus. I have worked with multiple people and they all are awesome here. More
by anjalee0215
Employees Worked With
Henry
September 08, 2021
I have dealt with South Bay Lexus for about 15 years it has always been a pleasure to work with. Brian Jones has been my service rep for several years. He always does more than required to make sure my exp has always been a pleasure to work with. Brian Jones has been my service rep for several years. He always does more than required to make sure my experience is great. More
by Pete
Employees Worked With
Brian Jones
September 02, 2021
I’d like to thank Erik Tavarez for explaining and keeping me up to date on the status of my car during my recent visit. He was and has always been professional and courteous as Lexus’ representative during m me up to date on the status of my car during my recent visit. He was and has always been professional and courteous as Lexus’ representative during my visits for service. More
by cruznseas
Employees Worked With
Erik Tavarez
August 27, 2021
Had an outstanding regular maintenance service PLUS recall repair on my 2017 RX 450h vehicle at South Bay Lexus. All interactions were handled by Jessica Rodriguez of the service department and she was recall repair on my 2017 RX 450h vehicle at South Bay Lexus. All interactions were handled by Jessica Rodriguez of the service department and she was professional and polite and super nice both leading up to the service and while on site and following the service. HIGHLY RECOMMENDED!! More
by Grease
Employees Worked With
Jessica Rodriguez
August 20, 2021
Henry was great. The cost for what was done was ridiculous. It shouldn’t have cost more than $500 to have some fluids topped off and an oil change with a tire rotation. I will look into another mec ridiculous. It shouldn’t have cost more than $500 to have some fluids topped off and an oil change with a tire rotation. I will look into another mechanic for my future regular services and maintenance. This should not affect Henry as his customer service, knowledge and courteous nature was great. More
by chefrod1
Employees Worked With
Henry Montoya
August 18, 2021
Lizette very professional, knowledgeable and helpful. Lizette very professional, knowledgeable and helpful. Service, $147 is quite expensive for an oil change and windshield wipers fluid compared to Lizette very professional, knowledgeable and helpful. Service, $147 is quite expensive for an oil change and windshield wipers fluid compared to standard oil change specialty shops. More
by Bonnie
Employees Worked With
August 13, 2021
We had our first six months service check-up at South Bay Lexus. Erik helped us! Erik was very nice and helpful. Very dedicated to his work. Answered all the questions we asked. We will ask for him agai Lexus. Erik helped us! Erik was very nice and helpful. Very dedicated to his work. Answered all the questions we asked. We will ask for him again next six months! Thank you Erik!! More
by NK
Employees Worked With
August 13, 2021
Jessica Rodriguez is very professional and commendable. She really takes care of her clients. Very knowledgeable. Kudos to her! The dealership is inviting and most staff are friendly. She really takes care of her clients. Very knowledgeable. Kudos to her! The dealership is inviting and most staff are friendly. More
by FerdiVinz
Employees Worked With
N/A
