South Bay Lexus - Service Center

Customer service was excellent! Henry Montoya is very engaging and helpful. He was able to answer all my questions and was extremely professional and accommodating. I will return to Henry Montoya is very engaging and helpful. He was able to answer all my questions and was extremely professional and accommodating. I will return to SouthBay Lexus for future service on my vehicle. More

Lexus Service The servicing of my Lexus RC350 was very good, mainly due to the assistance of Lisette Figueroa, who processed my service appointment and was very eff The servicing of my Lexus RC350 was very good, mainly due to the assistance of Lisette Figueroa, who processed my service appointment and was very efficient and accurate in noting what needed to be done on my vehicle. More

Excellent Customer Service! I’ve visited South Bay Lexus for maintenance services. Mr. George Chen has great customer service skills. He is always prompt to my car’s need. He mak I’ve visited South Bay Lexus for maintenance services. Mr. George Chen has great customer service skills. He is always prompt to my car’s need. He makes sure I’m satisfied with his services and I am. More

Great service! Fernando took the time to go over my needs with an easy going approach. With this experience and we will continue to visit this dealership with hopes Fernando took the time to go over my needs with an easy going approach. With this experience and we will continue to visit this dealership with hopes that the service remains consistent and friendly! More

Excellent service and accommodation. We took our 2007 LS460 in for “recall” replacement of interior panels (glovebox, door panels, etc.). The majority of the parts arrived but we are sti We took our 2007 LS460 in for “recall” replacement of interior panels (glovebox, door panels, etc.). The majority of the parts arrived but we are still waiting for the glovebox panel. The service was performed quickly and seemingly well. My wife was able to use a loaner car to continue with her errands and busy day, thank you. The only feedback I’d provide to Brian is to keep us informed on the status of the parts. My wife thought that multiple weeks was long enough before calling to initiate the service. We look forward to hearing when the remaining part(s) arrive and enjoying the refurbished interior of our LS. Thank you. Sincerely, Tyson Tom More

Easy peasy Received an email reminder "time for next service", made appt online, rec'd appt confirmation, all within 5 minutes. Greeted by name upon arrival, w Received an email reminder "time for next service", made appt online, rec'd appt confirmation, all within 5 minutes. Greeted by name upon arrival, walked next door to have breakfast and shortly after we returned my car was serviced, washed and ready to go. Easy peasy! More

Service for Lexus RX350 Service was excellent. From the beginning to the end. The service department is clean and they don't let you wait. My service advisor was Sharron a Service was excellent. From the beginning to the end. The service department is clean and they don't let you wait. My service advisor was Sharron and she was top notch, didn't have any worries whatsoever. I used to get my cars in Westminester, but South Bay will be my future dealer. AAAA plus, thank you. More

Lied to about my issus. Took my car here based on convenience. After 10 months and multiple trips they addressed the issues. Then 2 weeks later the issues came back. Bot Took my car here based on convenience. After 10 months and multiple trips they addressed the issues. Then 2 weeks later the issues came back. Both, Service advisors and manager lied. Said it was normal. Went to another dealership and fixed in one trip. More

Horrible customer service We leased a Lexus from this dealer. The customer service is very poor. The woman who helped us get our vehicle cared less what type of problems we had We leased a Lexus from this dealer. The customer service is very poor. The woman who helped us get our vehicle cared less what type of problems we had and offered no help. Very rude and unpleasant. We will never go back and never recommend to anyone. More

Service writer Mark Brownell is the reason to use this dealer. Mark took care of problems and went out of his way to provide excellent customer service. He is a plea Mark Brownell is the reason to use this dealer. Mark took care of problems and went out of his way to provide excellent customer service. He is a pleasure to deal with and if you are female and a non- mechanic he is the one to ask for. He actually returns phone calls. My previous agent and the store manager NEVER returned my calls! More