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South Bay Lexus - Service Center

Torrance, CA

4.2
223 Reviews

223 Reviews of South Bay Lexus - Service Center

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September 19, 2019

15000 service Henry Montoya was great. I took my car in for an appointment at 3:30 on a Friday, assuming I wouldnt get my car back until the next day. Henry was a More

by Lexus owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Montoya
September 19, 2019

Quality and Outstanding Service Recently had a 15,000 mile service appointment and Jessica Rodriguez was outstanding in making sure everything went smoothly from check in to check ou More

by resmith
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jessica Rodriguez
September 14, 2019

Luis Hernandez's outstanding service I went into the service center without an appointment because of a dead battery! Luis Hernandez displayed excellent service. Because I am a caregive More

by Service Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
September 13, 2019

Awesome service Fernando Chavez was amazing. I hope to have him everytime I have any type of service for my car. Thank you so much Fernando for a great experience! More

by Dowens
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fernando Chavez
September 04, 2019

Consistent quality service The check-in was very easy. Brian Jones, the service agent explained everything up front and kept me informed in the waiting area. Service was complet More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jones
August 27, 2019

detail vehicle Luis Hernandez was my service advisor and he processed my service. I was really happy with the way the vehicle was detailed and would recommend it t More

by Golf guy
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
August 25, 2019

Great personal service once again Brian Jones, our service advisor is the best we have ever had at SouthBay Lexus. He is knowledgeable and informative. I always feel he has our best i More

by FTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jones
August 22, 2019

South Bay Lexus service department are always professional. Detail inspection and fix problem on time. Fernando Chavez, provides excellent services at Lexus Maintenance Department. He proves to be a asset to More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Chavez,
August 20, 2019

Professional as usual I have used South Bay Lexus for my maintenance for many years. They are always professional, helpful, knowledgeable, and they answer all questions. More

by hemlock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Montoya
August 15, 2019

Amazing service with George Chen I recently had the opportunity to drop my car off with George Chen at South Bay Lexus and he was very courteous and attentive to what I was describing More

by TimL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2019 -

South Bay Lexus responded

Tim, Thank you so much for your positive feedback! We value your safety and satisfaction above all, and we are delighted to know that the quality of our work met your satisfaction. We are so pleased that George could put you at ease and keep you updated throughout your visit, and we hope that you think of him and the team again the next time you are in need of automotive service.