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South Bay Lexus - Service Center

Torrance, CA

4.2
223 Reviews

223 Reviews of South Bay Lexus - Service Center

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August 29, 2022

Lisette Figueroa offer professional customer services and I rated five star for her service etc. More

by Jhtony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisette Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

South Bay Lexus responded

Thank you for the 5-star review! We will let Lisette know you appreciated her wonderful service. We hope to see you again at South Bay Lexus!

August 26, 2022

Brian Jones always goes above and beyond to explain what our vehicle needs and what can wait. He takes the time to explain and go over all the details. Hes extremely knowledgeable and friendly! Therefore we More

by Lilyg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

South Bay Lexus responded

Lily, thank you for the great review! We are so glad to hear that you had a successful service experience working with Brian and the South Bay Lexus of Torrance team. Drive safely, and we hope to see you back!

July 02, 2022

Easy to schedule appt. Appt. time always kept. Required service time clearly explained. Actualy needed less time than stated. Service advisor Henry Montoya always helpful More

by MannyGQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Montoya
Jul 05, 2022 -

South Bay Lexus responded

Thank you very much for your support of us here at South Bay Lexus. We appreciate you trusting us with your business, and we're thrilled you've had positive experiences working with Henry and our team. We look forward to seeing you next time!

June 28, 2022

Lisette Figueroa did a great job in handling the service visit. The only disappointment was South Bay Lexus decision to no longer offer loaner cars. More

by lrcooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisette Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

South Bay Lexus responded

We are happy to hear that you had a positive experience with Lisette. We are sorry that we are unable to offer loaner vehicles at this time, and it is disappointing that this caused you any inconvenience. Thank you for choosing South Bay Lexus Torrance, we hope to have the chance to work with you again down the road. Safe travels!

May 19, 2022

I’ve never had a bad experience here at this location! Brian Jones is alway a great help, informative and prompt. I drive from the inland empire to get the best customer service, and always will. More

by Ms.P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

South Bay Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Brian and the South Bay Lexus of Torrance team. Drive safely, and we hope to see you back again down the road!

April 07, 2022

I have been a customer of Bay Lexus for 18 years Obviously extremely happy with the dealership 4 SUV’s - two purchased and two leased. Have experienced all facets of dealership More

by lindahallmark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Shin
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : This is for Fernando Chavez
Apr 07, 2022 -

South Bay Lexus responded

Your continued confidence in South Bay Lexus Torrance means the world to us! Thank you for being a great customer. Safe travels!

March 29, 2022

Joven Villamil helped me with my second free maintenance service on my 2021 Lexus RX 350; he was both professional and friendly. I had a slow leak in one of my tires that I had reported the previous visit More

by lauren1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joven Villamil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Hong
Mar 30, 2022 -

South Bay Lexus responded

Lauren, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the South Bay Lexus of Torrance team. We will be sure to pass on the kind feedback to them. Drive safely in your Lexus RX 350, and we are looking forward to seeing you again down the road!

March 10, 2022

This was my first service experience with Fernando Chavez and he was friendly and professional. He set my expectations with the length of the service and text me when my car was ready. I was able to secure a More

by GrantK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Chavez
Mar 14, 2022 -

South Bay Lexus responded

We love to hear that Fernando left a great first impression. Thank you so much for supporting him by posting a fantastic review! All of us at South Bay Lexus are grateful for your business and support.

March 04, 2022

I can easily say South Bay Lexus really goes the extra mile to take care of there customers. Thanks ladies and gentlemen. More

by Fullerc0797
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Rodriguez
Mar 14, 2022 -

South Bay Lexus responded

Thank you for the glowing feedback! We are so happy that you can trust our South Bay Lexus team to take excellent care of you and your vehicle.

February 24, 2022

This was my first service since purchasing my ES300H. Brian Jones explained the service to be performed and answered all my questions including the technology question about the hybrid battery. The servi More

by The General
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jones and support staff
2
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