South Bay Lexus

I just purchased a car yesterday(2024 Lexus Nx 350) and received the best customer service from Enrique. I was referred to him by my God dad and lets just say he didnt disappoint. He was patient, kind, and received the best customer service from Enrique. I was referred to him by my God dad and lets just say he didnt disappoint. He was patient, kind, and most importantly very knowledgeable. After seeing the numbers I started to think I was over my head, wanted to rethink the whole process. I came into Lexus with a goal&expectations(a white 2024 lexus nx 250 with buttercream interior), and lets just say what I wanted wasnt within my price range or not the color I wanted. I thought all hope was lost! But as stated before, I got my LEXUS! AND ENRIQUE surpassed my expectations! MY 2024 Lexus NX 350 AWD is not white, but them SEATS are BUTTERCREAM and within my budget! After running my credit he presented me a price I couldnt pass up! And did I forget to mention this was my first time purchasing a car! Enrique even went with me to get a cashier's check. He is not a regular cars salemens! HE is the real deal!!!! If you want someone thats compassionate, knowledgeable, flexible, with just all around great service!!!! go to SOUTH BAY LEXUS! TELL THEM I WANT ENRIQUE to help me!!!! More

Once they had the vehicle I wanted at a reasonable price, the overall process was smooth. Tim Miller was great to work with. His service demonstrates how a dealership should treat its customers. Nokia T. the overall process was smooth. Tim Miller was great to work with. His service demonstrates how a dealership should treat its customers. Nokia T. was also extremely helpful and was also great to work with and answered a lot of questions. The finance guy Jay was also great and to the point. Overall the experience was more than favorable. Would do repeat business here without a doubt. More

Once they had the vehicle I wanted at a reasonable price, the overall process was smooth. Tim Miller was great to work with. His service demonstrates how a dealership should treat its customers. Nokia T. the overall process was smooth. Tim Miller was great to work with. His service demonstrates how a dealership should treat its customers. Nokia T. was also extremely helpful and was also great to work with and answered a lot of questions. The finance guy Jay was also great and to the point. Overall the experience was more than favorable. Would do repeat business here without a doubt. More

Associates who listen plus efficient service people Easy in/out Thanks for car wash Pat Easy in/out Thanks for car wash Pat More

From the receptionist to the staff all were very welcoming. The staff was knowledgeable, friendly and efficient. welcoming. The staff was knowledgeable, friendly and efficient. More

First of all I really want to thank Tim Miller for the best experience I've had in a long time buying a new vehicle. I buy a new Lexus about every 5yrs. In all that time and all those other Lexus dealers best experience I've had in a long time buying a new vehicle. I buy a new Lexus about every 5yrs. In all that time and all those other Lexus dealers this was the best experience to date. Tim is a man of his word and the dealership backed him in ever thing he said. I drove 38 miles because I trusted him. It paid off igot the vehicle I wanted not like othe dealers who tried to sell me some thing I didn't want. Remember bigger is not best in dealerships. I want to thank Tim Miller personally (thanks). I also want to thank SouthBay Lexus for being a top rated dealer and hiring people like Tim. More

This was my first luxury car purchase and to say I was nervous was an understatement. Tim Miller was my car agent angel in waiting. We originally spoke in October of last year when I first came to the dea nervous was an understatement. Tim Miller was my car agent angel in waiting. We originally spoke in October of last year when I first came to the dealership to just look around. He followed up with me the next month in a very memorable voicemail that made my recent decision to trade up easy knowing Tim would be my guy! He was HILARIOUS, patient, easy to talk to and work with and everyone at that dealership made you feel like GOLD! Tim was promoted since I first met him in the fall of last year and I can easily see why. Please do not hesitate to reach out to him, no matter if it’s your first big purchase like me, or a Lexus buying pro. Tim Miller is the guy you want to do business with. The Lexus store was so impressive and you feel like a kid in a candy shop after you’ve picked out your new piece of perfection! South Bay has a lifetime customer in me and my family! More

They were helpful with sales and the car set up process. Good customer service. I think the price was fair. The car is comfortable and easy to drive. Good customer service. I think the price was fair. The car is comfortable and easy to drive. More

Tim was amazing and answered every question we had. Definitely didn’t give us the run around or any type of fluff. Tim was also very helpful, honest, and patient. It really took us driving around the c Definitely didn’t give us the run around or any type of fluff. Tim was also very helpful, honest, and patient. It really took us driving around the corner to make up our minds. I’m so happy with my new car. Thank you so much Tim and the rest of the Southbay Lexus for giving me the car I always wanted. As well as having such a clean, friendly, and welcoming environment. I wish I could give 10/10 stars for excellent customer service. More

Excellent customer service! Very professional. Wonderful overall experience. Tim is a great listener and is personable! Will definitely recommend to friends and family! Very professional. Wonderful overall experience. Tim is a great listener and is personable! Will definitely recommend to friends and family! More