South Bay Lexus

Had a great experience here buying my new CT200H. Sandrina was great - showed me all the available colors and options, including the F Sport model in electric blue, which is what I finally went for. Sandrina was great - showed me all the available colors and options, including the F Sport model in electric blue, which is what I finally went for. They didn't have the car in stock, but she showed me the electric blue IS and I was sold. Car took a bit to come from overseas, but Sandrina hooked me up and kept me appraised of where my car was. For anyone who has not purchased a Lexus, there really is something to the whole "Lexus Experience." It's great, and South Bay Lexus is no exception! More

On April 1, 2012 we had the wonderful experience of working with Sandrena at Southbay Lexus. We leased a 2013 Lexus GS350. WOW! We love the car and the process was very easy. Sandrena made everythi working with Sandrena at Southbay Lexus. We leased a 2013 Lexus GS350. WOW! We love the car and the process was very easy. Sandrena made everything go so smoothly and there was no back and forth like we have experienced in the past. Her professionalism and knowledge about the vehicle was above EXCELLENT! She went out of her way to make us comfortable and make the process so painless. If you go to Southbay Lexus, you will be treated the very best and you will have a wonderful experience. Sandrena made our experience FLAWLESS and I can assure you we will go back again when it is time to lease again and turn in our vehicle. Thank you for having someone so wonderful to help us. We cannot imagine a better experience. Since April 1st, we have received numerous phone calls from Sandrena herself, just to make sure we are fully satisfied and have no questions. Her customer service alone and professionalism has made a forever impact on us and we will follow her wherever her road will lead..........Thank you for an awesome experience! More

Fantastic service and great deal. I was contacted the same day and the sales man worked on presenting my wife with all the color options available. When she selected one, he was able to get the exact co same day and the sales man worked on presenting my wife with all the color options available. When she selected one, he was able to get the exact combination we wanted within one day. Great experience. More

Thought I would give this dealer a try after poor experiences with Cerritos Lexus and Longo Lexus. Was happy I did. Brought in my SC430 for 30,000 mile service. Was quoted $640, but when I went to experiences with Cerritos Lexus and Longo Lexus. Was happy I did. Brought in my SC430 for 30,000 mile service. Was quoted $640, but when I went to pick it up, they had a charge for $745, without anything new. Turns out the quote was based on old labor rates. They made good on the original quote. Also, bought a pair of wiper blades from the parts department and tried installing them myself at the service center (forgot to ask to have them installed prior.) When my sales person say me struggling with the blades, he came by to put them on for me. Very happy with the service. More

I found the service adviser to be very interested in my reason for wanting service, he took the time to explain what was needed and made me feel like I was being treated fairly. The whole dealership is fri reason for wanting service, he took the time to explain what was needed and made me feel like I was being treated fairly. The whole dealership is friendly and makes you feel welcome, I will return again. More

I bought a SC430 from South Bay Lexus in 2003 and still have serviced my car through them since. The staff is very courteous and prompt. The salesman was very respectful and considerate. I always go to a d have serviced my car through them since. The staff is very courteous and prompt. The salesman was very respectful and considerate. I always go to a dealership in jeans and a t-shirt no matter how much I am going to spend on a car. This way I can weed out the rude salemen who will only give you good service if they think they will make a lot of money off of you. Everyone should be treated with dignity and respect regardless of how much money they are willing to spend on a car whether it is new or used. I found this to be true at South Bay Lexus. I had the opposite experience at Mercedez of South Bay after we had an issue with a used car that needed to be addressed (see my posting for Mercedes of South Bay for details). I have never had any problems with the South Bay Lexus staff in over 4 years. All work is done on time and at the estimated cost. They are always courteous and go out of their way to accomadate. I would highly recommend this dealership. More

Extremely rude. Never again. More

After visiting several Lexus dealerships, I settled on South Bay Lexus. What impressed me was the high quality of personnel in every department. I didn't feel like open prey on the sales floor. I was give South Bay Lexus. What impressed me was the high quality of personnel in every department. I didn't feel like open prey on the sales floor. I was given complete freedom to explore both the new and used inventory. A courteous salesman stood off and didn't approach until I indicated I needed help. He turned out to be highly knowledgeable and willing to work with me. I ended up purchasing a preowned ES300 which was in imaculate condition. I don't think there is any car on the lot which was not in near perfect condition. You literally can't make a mistake. All of the preowned inventory has been carefully screened by several departments before it ever reaches the sales floor. This is a trully great dealership. More

I went to South Bay Lexus in Torrance for an LS460. I had the absolute best experience. My Sales associate, Sean was very courteous and professional. Not only did He make one sale, but earned our busin had the absolute best experience. My Sales associate, Sean was very courteous and professional. Not only did He make one sale, but earned our business for life. More

Under no circumstances would I recommend South Bay Lexus as this is the second time I have scheduled routine service one week in advance, only to have them not perform service in a timely manner, and let my as this is the second time I have scheduled routine service one week in advance, only to have them not perform service in a timely manner, and let my vehicle sit in the service area for several hours, without any work being done. After several calls to managers and service technicians with promises of a return calls, messages were not given to managers, calls were not returned and they took no responsbility for inconvenience, annoyance and poor service. Do yourself a a favor and SKIP THIS DEALERSHIP ALL TOGETHER!!! Total disregard for customer service. Go elsewhere. More