South Bay Lexus

Spotted a used VW Passat at this dealer ship. I was greeted by Sandrena Schuhmacher and received excellent service from her throughout the whole process. The financing and paperwork was done quick and greeted by Sandrena Schuhmacher and received excellent service from her throughout the whole process. The financing and paperwork was done quick and professional with no issues as well. Even tho I did not buy a Lexus I would recommend this dealership to do so. Thanks for a pleasant experience. More

Very professional, low pressure, pleasant sales experience. This is the 2nd vehicle I have purchased through South Bay Lexus and absolutely the best sales experience I've ever had with a dealershi experience. This is the 2nd vehicle I have purchased through South Bay Lexus and absolutely the best sales experience I've ever had with a dealership. Sandrena Schumacher's 20 years of experience was evident in her presentation, professionalism and facilitation. In every aspect, she respected my desires and fulfilled them. Definitely would recommend South Bay Lexus and Sandrena to anyone who wants a pleasant experience rather than an hours-long debate to purchase a car. More

Sandrena was very professional, polite and most importantly NOT PUSHY. She definitely knew her car specifications and made us feel very comfortable dealing with her. South Bay Lexus is lucky to hav importantly NOT PUSHY. She definitely knew her car specifications and made us feel very comfortable dealing with her. South Bay Lexus is lucky to have a Saleswoman like her. I have recomended her to friends and family that might be interested in procuring or driving a Lexus for these obvious reasons, Professional, courteous, knowledeable, post sales service, etc etc. More

Had a great experience here buying my new CT200H. Sandrina was great - showed me all the available colors and options, including the F Sport model in electric blue, which is what I finally went for. Sandrina was great - showed me all the available colors and options, including the F Sport model in electric blue, which is what I finally went for. They didn't have the car in stock, but she showed me the electric blue IS and I was sold. Car took a bit to come from overseas, but Sandrina hooked me up and kept me appraised of where my car was. For anyone who has not purchased a Lexus, there really is something to the whole "Lexus Experience." It's great, and South Bay Lexus is no exception! More

On April 1, 2012 we had the wonderful experience of working with Sandrena at Southbay Lexus. We leased a 2013 Lexus GS350. WOW! We love the car and the process was very easy. Sandrena made everythi working with Sandrena at Southbay Lexus. We leased a 2013 Lexus GS350. WOW! We love the car and the process was very easy. Sandrena made everything go so smoothly and there was no back and forth like we have experienced in the past. Her professionalism and knowledge about the vehicle was above EXCELLENT! She went out of her way to make us comfortable and make the process so painless. If you go to Southbay Lexus, you will be treated the very best and you will have a wonderful experience. Sandrena made our experience FLAWLESS and I can assure you we will go back again when it is time to lease again and turn in our vehicle. Thank you for having someone so wonderful to help us. We cannot imagine a better experience. Since April 1st, we have received numerous phone calls from Sandrena herself, just to make sure we are fully satisfied and have no questions. Her customer service alone and professionalism has made a forever impact on us and we will follow her wherever her road will lead..........Thank you for an awesome experience! More

Fantastic service and great deal. I was contacted the same day and the sales man worked on presenting my wife with all the color options available. When she selected one, he was able to get the exact co same day and the sales man worked on presenting my wife with all the color options available. When she selected one, he was able to get the exact combination we wanted within one day. Great experience. More

Thought I would give this dealer a try after poor experiences with Cerritos Lexus and Longo Lexus. Was happy I did. Brought in my SC430 for 30,000 mile service. Was quoted $640, but when I went to experiences with Cerritos Lexus and Longo Lexus. Was happy I did. Brought in my SC430 for 30,000 mile service. Was quoted $640, but when I went to pick it up, they had a charge for $745, without anything new. Turns out the quote was based on old labor rates. They made good on the original quote. Also, bought a pair of wiper blades from the parts department and tried installing them myself at the service center (forgot to ask to have them installed prior.) When my sales person say me struggling with the blades, he came by to put them on for me. Very happy with the service. More

I found the service adviser to be very interested in my reason for wanting service, he took the time to explain what was needed and made me feel like I was being treated fairly. The whole dealership is fri reason for wanting service, he took the time to explain what was needed and made me feel like I was being treated fairly. The whole dealership is friendly and makes you feel welcome, I will return again. More

I bought a SC430 from South Bay Lexus in 2003 and still have serviced my car through them since. The staff is very courteous and prompt. The salesman was very respectful and considerate. I always go to a d have serviced my car through them since. The staff is very courteous and prompt. The salesman was very respectful and considerate. I always go to a dealership in jeans and a t-shirt no matter how much I am going to spend on a car. This way I can weed out the rude salemen who will only give you good service if they think they will make a lot of money off of you. Everyone should be treated with dignity and respect regardless of how much money they are willing to spend on a car whether it is new or used. I found this to be true at South Bay Lexus. I had the opposite experience at Mercedez of South Bay after we had an issue with a used car that needed to be addressed (see my posting for Mercedes of South Bay for details). I have never had any problems with the South Bay Lexus staff in over 4 years. All work is done on time and at the estimated cost. They are always courteous and go out of their way to accomadate. I would highly recommend this dealership. More

Extremely rude. Never again. More