South Bay Lexus

We purchased a new ES300h and were very pleased with the excellent customer service we received from everyone we interacted with, especially Sandrena Schumacher. She went above and beyond by coming to our excellent customer service we received from everyone we interacted with, especially Sandrena Schumacher. She went above and beyond by coming to our home to program our garage door opener and delivered a big red Christmas bow to surprise our family on Christmas morning. We love the car and will be happy to refer anyone we know to visit South Bay Lexus and ask for Sandrena! More

Purchased a used car at South Bay Lexus and was treated like I was buying the most expensive car on the lot. Sandrena was exceptionally helpful and friendly, and even brought the car by our home for a tes like I was buying the most expensive car on the lot. Sandrena was exceptionally helpful and friendly, and even brought the car by our home for a test drive. Best service and easiest car purchase I've ever made. More

Great experience!!! I dreaded the process of purchasing a new car due to competitive sales tactics but to my surprise Sandrena is not your everyday car sales person. Yes, every sales person has knowledge a new car due to competitive sales tactics but to my surprise Sandrena is not your everyday car sales person. Yes, every sales person has knowledge of the cars but the added touch of showing that she cares and knows this is a major purchase for customers made all the difference. I felt no pressure and also felt I received a great deal which is a win/win for all. Sandrena demonstrated GREAT customer service and that is truly appreciated!!! More

Sandrena was prompt to meet me us at the dealership to sell me my new car. Immediately she displayed her kind manners by making us feel knowledgeable about the many new features in the ES 350. She was pat sell me my new car. Immediately she displayed her kind manners by making us feel knowledgeable about the many new features in the ES 350. She was patient in answering any questions I had. She also provided additional service by setting up the Home Link at my residence. I was very satisfied for her time and service. More

Knowledgeable, friendly, easy to work with. Most pleasurable car sales experience of my life! Dealership personnel when out of their way to ensure a very pleasant customer experience. pleasurable car sales experience of my life! Dealership personnel when out of their way to ensure a very pleasant customer experience. More

I test drove the CT200h with Sandrena twice. She was very knowledgeable about that model as well as all other Lexus models. Sandrena patiently answered all of my questions and worked hard to find the right c knowledgeable about that model as well as all other Lexus models. Sandrena patiently answered all of my questions and worked hard to find the right car for me. She managed to get me the color and options I wanted in less than a week and quickly arranged installation of some after market options. She is devoted to making the customer happy and that devotion continues AFTER you buy the car. Without a doubt, Sandrena is the best car sales-person I have ever encountered and I highly recommend her. More

I was in immediate need of a car. Sandrena made what could have been a very stressful situation into one that was much less so. She was extremely knowledgeable and attentive to my needs, and she made th could have been a very stressful situation into one that was much less so. She was extremely knowledgeable and attentive to my needs, and she made the acquisition of my new car a much easier experience than I had expected it to be. I look forward to dealing with her again in the future. More

My father and I purchased both of our vehicles from this dealership with the help of Sandrena. She's very nice and helpful! Excellent customer service! If you go to South Bay Lexus ask for Sandrena! dealership with the help of Sandrena. She's very nice and helpful! Excellent customer service! If you go to South Bay Lexus ask for Sandrena! More

We were warmly greeted by Sandrena Schumacher as we entered the dealership. She explained and demonstrated all the features of the model we were interested in and we did not feel pressured into making entered the dealership. She explained and demonstrated all the features of the model we were interested in and we did not feel pressured into making a purchase. She exuded confidence in the product and did not exhibit any need to present a "hard sell" as she knew the car would sell itself once we drove it. She was right, we looked at other brands and decided to purchase the Lexus in part because of the expert job that Sandrena did in showing the car and demonstrating its features. On the day we returned to make the purchase, Sandrena was not at work, but she arranged for Kevin McDonough to take care of us and Kevin did an excellent job. I highly recommend this dealership. More

This has to probably be the easiest and most pleasant buying experience my husband and I have ever had. Sandrena is as charming as she is professional. She cares about her customers and goes the extra buying experience my husband and I have ever had. Sandrena is as charming as she is professional. She cares about her customers and goes the extra mile. We wouldn't hesitate to deal with her again as well as recommend her to friends. Talia, the Finance Manager, was also a pleasure to deal with. This was an all around positive experience. I would recommend this dealership, and especially Sandrena, to anyone. More