South Bay Lexus | Page 58

Fine print price different from agreed price We just leased RX 350. We spoke to the dealer for a long time and agreed on payment $336.00. Then we waited for 3 1/2 hours. I was getting many pho We just leased RX 350. We spoke to the dealer for a long time and agreed on payment $336.00. Then we waited for 3 1/2 hours. I was getting many phone calls from work while waiting for the paper work to be completed. Finally, I signed the deal but did not have the chance to see the car (in spite of waiting for 3 1/2 hours.) My wife spent additional hour signing. When we came home and starting reading the fine print the payment was $385.00. Also, I did not like to color of the seats. We tried to return the car but the manager refused and told us to find a layer. Great! More

Lease We have dealt with SB Lexus over the years, and have always be treated well with the purchase or lease. This time was no different with the lease of We have dealt with SB Lexus over the years, and have always be treated well with the purchase or lease. This time was no different with the lease of our new LS500! We would highly recommend Ramon Williams. More

A new car from David Mata David Mata helped me find the car~ He's so helpful. If you want a Lexus, go see him! He will find the car for you~ David Mata helped me find the car~ He's so helpful. If you want a Lexus, go see him! He will find the car for you~ More

End lease return First, I called for last minute information prior to returning and It took me 3 phone calls with 5 different people to find out that I could stop by a First, I called for last minute information prior to returning and It took me 3 phone calls with 5 different people to find out that I could stop by anytime before 6PM. And person in charge of returns assured me it would only take about 5 minutes. Once I got there, person in charge of returns was with the customer and I waited 2 hours and 15 minutes... I have asked for any other options like, can I leave the car here OR should I wait more OR come back later.. anything... But receptionist's answer was person in charge of returns was with the customer. After 3rd time asking for how long I need to wait to receptionist, person in charge pop his head out of his office and came out and helped me. When I asked him that least he could have done was come out and give me options or tell me how long more it will take or anything. He basically said he was the only one who could take the car and the others guy were off and reiterated that he was with the customer... It took less than 10 minutes to finish. All I wanted was person in charge of returns or the receptionist giving me some options so that I didn't have to wait more than 2 hours. I know that new customer is important, but if you don't take care of your old customers, they won't come back. I haven't got a replacement car yet, but after this experience, I would definitely not get a Lexus from this dealer. Thanks for wasting my precious time and thanks for making me realize never to get the future service from these guys and dealer. Very unprofessional! More

New Lease Jay was excellent and efficient in helping us find what we were looking for. No hassle and no games. The finance manager was also friendly and persona Jay was excellent and efficient in helping us find what we were looking for. No hassle and no games. The finance manager was also friendly and personable. More

Great Service! I just bought my car there yesterday, and I'm in love with my new NX300h! Mr. Sam Ko helped me out, and he was exceptional! He answered all the questi I just bought my car there yesterday, and I'm in love with my new NX300h! Mr. Sam Ko helped me out, and he was exceptional! He answered all the questions my husband and I had very thoroughly, let me text drive the car, and was patient when I had a hard time deciding on the color (: He broke down all the different payment options, and was very knowledgeable about all the different services they offered. I highly recommend asking for him if you're not a pro at buying new cars like me! More

New NX300h Just bought my wife her first Lexus (nx300h) and boy the service here is amazing! Sam treated us like a family and the level of knowledge and attentio Just bought my wife her first Lexus (nx300h) and boy the service here is amazing! Sam treated us like a family and the level of knowledge and attention to detail that he provided us was phenomenal. Not only Sam, the people who work here had the best smile! I definitely felt welcomed and I would refer South Bay Lexus to my family and friends! More

Great customer service! Go to cardealer David Mata call him 520-381-1302 You won’t be sorry! he was awesome! Had all the answers! I’m so happy with my 2019 nx200H! Love Go to cardealer David Mata call him 520-381-1302 You won’t be sorry! he was awesome! Had all the answers! I’m so happy with my 2019 nx200H! Love love it! More