South Bay Lexus

Excellent service and accommodation. We took our 2007 LS460 in for “recall” replacement of interior panels (glovebox, door panels, etc.). The majority of the parts arrived but we are sti We took our 2007 LS460 in for “recall” replacement of interior panels (glovebox, door panels, etc.). The majority of the parts arrived but we are still waiting for the glovebox panel. The service was performed quickly and seemingly well. My wife was able to use a loaner car to continue with her errands and busy day, thank you. The only feedback I’d provide to Brian is to keep us informed on the status of the parts. My wife thought that multiple weeks was long enough before calling to initiate the service. We look forward to hearing when the remaining part(s) arrive and enjoying the refurbished interior of our LS. Thank you. Sincerely, Tyson Tom More

Great service! Fernando took the time to go over my needs with an easy going approach. With this experience and we will continue to visit this dealership with hopes Fernando took the time to go over my needs with an easy going approach. With this experience and we will continue to visit this dealership with hopes that the service remains consistent and friendly! More

Returning customer This is my second time as a customer of SBL and I had an overall excellent experience with David Marta! He really worked with me and understood my bud This is my second time as a customer of SBL and I had an overall excellent experience with David Marta! He really worked with me and understood my budget. Overall excellent customer service!!! I’ll definitely be back! I absolutely LOVE my Lexus! More

Easy peasy Received an email reminder "time for next service", made appt online, rec'd appt confirmation, all within 5 minutes. Greeted by name upon arrival, w Received an email reminder "time for next service", made appt online, rec'd appt confirmation, all within 5 minutes. Greeted by name upon arrival, walked next door to have breakfast and shortly after we returned my car was serviced, washed and ready to go. Easy peasy! More

Fine print price different from agreed price We just leased RX 350. We spoke to the dealer for a long time and agreed on payment $336.00. Then we waited for 3 1/2 hours. I was getting many pho We just leased RX 350. We spoke to the dealer for a long time and agreed on payment $336.00. Then we waited for 3 1/2 hours. I was getting many phone calls from work while waiting for the paper work to be completed. Finally, I signed the deal but did not have the chance to see the car (in spite of waiting for 3 1/2 hours.) My wife spent additional hour signing. When we came home and starting reading the fine print the payment was $385.00. Also, I did not like to color of the seats. We tried to return the car but the manager refused and told us to find a layer. Great! More

Lease We have dealt with SB Lexus over the years, and have always be treated well with the purchase or lease. This time was no different with the lease of We have dealt with SB Lexus over the years, and have always be treated well with the purchase or lease. This time was no different with the lease of our new LS500! We would highly recommend Ramon Williams. More

A new car from David Mata David Mata helped me find the car~ He's so helpful. If you want a Lexus, go see him! He will find the car for you~ David Mata helped me find the car~ He's so helpful. If you want a Lexus, go see him! He will find the car for you~ More

End lease return First, I called for last minute information prior to returning and It took me 3 phone calls with 5 different people to find out that I could stop by a First, I called for last minute information prior to returning and It took me 3 phone calls with 5 different people to find out that I could stop by anytime before 6PM. And person in charge of returns assured me it would only take about 5 minutes. Once I got there, person in charge of returns was with the customer and I waited 2 hours and 15 minutes... I have asked for any other options like, can I leave the car here OR should I wait more OR come back later.. anything... But receptionist's answer was person in charge of returns was with the customer. After 3rd time asking for how long I need to wait to receptionist, person in charge pop his head out of his office and came out and helped me. When I asked him that least he could have done was come out and give me options or tell me how long more it will take or anything. He basically said he was the only one who could take the car and the others guy were off and reiterated that he was with the customer... It took less than 10 minutes to finish. All I wanted was person in charge of returns or the receptionist giving me some options so that I didn't have to wait more than 2 hours. I know that new customer is important, but if you don't take care of your old customers, they won't come back. I haven't got a replacement car yet, but after this experience, I would definitely not get a Lexus from this dealer. Thanks for wasting my precious time and thanks for making me realize never to get the future service from these guys and dealer. Very unprofessional! More