South Bay Lexus

Great customer service. Luis Hernandez, is the best! Luis Hernandez, is the best. He decided very fast my issue. Very friendly and positive person. Next time I will choose this service for my vehicle Luis Hernandez, is the best. He decided very fast my issue. Very friendly and positive person. Next time I will choose this service for my vehicle More

Wow good changes Luis Hernandez went above and beyond to help me with my service. Thank you! This was the FIRST time that things ran smooth from start to finish. Luis Hernandez went above and beyond to help me with my service. Thank you! This was the FIRST time that things ran smooth from start to finish. I had NO one tell me like last service after waiting an hr for my car to be brought up after service was completed that is wasn’t in my “pay grade” the new staff, new changes. Nice! More

Service Dept. Brian Jones was great at helping with my recent oil change and complimentary check up. All went smoothly and Brian texted me on status of my car's pr Brian Jones was great at helping with my recent oil change and complimentary check up. All went smoothly and Brian texted me on status of my car's progress and when completed. This is the only place I go to have service done my ES350 car. More

15000 service Henry Montoya was great. I took my car in for an appointment at 3:30 on a Friday, assuming I wouldnt get my car back until the next day. Henry was a Henry Montoya was great. I took my car in for an appointment at 3:30 on a Friday, assuming I wouldnt get my car back until the next day. Henry was able to get my car back to Friday at 5:30. I really appreciated not having to wait until the next day. Always impressed with Lexus when I take my car in to this service center. More

Quality and Outstanding Service Recently had a 15,000 mile service appointment and Jessica Rodriguez was outstanding in making sure everything went smoothly from check in to check ou Recently had a 15,000 mile service appointment and Jessica Rodriguez was outstanding in making sure everything went smoothly from check in to check out . In my opinion she gets 10 STARS for he excellent job she did. More

Luis Hernandez's outstanding service I went into the service center without an appointment because of a dead battery! Luis Hernandez displayed excellent service. Because I am a caregive I went into the service center without an appointment because of a dead battery! Luis Hernandez displayed excellent service. Because I am a caregiver for my husband, I needed to back home in and hour and a half.. Luis made this happen!! Thank you, Luis for your more than excellent service! More

Awesome service Fernando Chavez was amazing. I hope to have him everytime I have any type of service for my car. Thank you so much Fernando for a great experience! Fernando Chavez was amazing. I hope to have him everytime I have any type of service for my car. Thank you so much Fernando for a great experience! More

Consistent quality service The check-in was very easy. Brian Jones, the service agent explained everything up front and kept me informed in the waiting area. Service was complet The check-in was very easy. Brian Jones, the service agent explained everything up front and kept me informed in the waiting area. Service was completed within the stated timeframe and cost was very close to initial estimate More

detail vehicle Luis Hernandez was my service advisor and he processed my service. I was really happy with the way the vehicle was detailed and would recommend it t Luis Hernandez was my service advisor and he processed my service. I was really happy with the way the vehicle was detailed and would recommend it to anyone. My car was delivered on time and I am very satisfied with the service department. More

Great personal service once again Brian Jones, our service advisor is the best we have ever had at SouthBay Lexus. He is knowledgeable and informative. I always feel he has our best i Brian Jones, our service advisor is the best we have ever had at SouthBay Lexus. He is knowledgeable and informative. I always feel he has our best interest and our vehicle in mind when advising us. Thank You SB Lexus for having him on your staff. Frank Yanai More