Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
South Bay Lexus
Torrance, CA
640 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill that our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus or to have your vehicle serviced, we are committed to providing a Lexus experience that keeps you coming back.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 640 reviews
March 17, 2020
I had an excellent experience with the South Bay Lexus Service Dept. Everything went smoothly starting from making a service appointment online , meeting with my service advisor Henry Montoya to getting m Service Dept. Everything went smoothly starting from making a service appointment online , meeting with my service advisor Henry Montoya to getting my serviced and cleaned car back before the estimated time it would take to service. The waiting area was spacious and clean. All the staff was very nice. More
by G.O.
Employees Worked With
Henry Montoya
March 11, 2020
Ali Jaffar was our sales consultant. He was super knowledgeable of the cars and met all our needs. Ali worked very hard to find out vehicles and to make us happy. There was no dealing with multiple s knowledgeable of the cars and met all our needs. Ali worked very hard to find out vehicles and to make us happy. There was no dealing with multiple sales people as we negotiated the cost. Super professional and non confrontational. The most car buying expedient wife and I have ever had. More
by d41180
March 11, 2020
Repair and maintenance of my 2014 Lexus ES 350 For the past 15 years plus, I have been coming to the Lexus dealership in Torrance, CA. and have always received excellent service. I can only add tha For the past 15 years plus, I have been coming to the Lexus dealership in Torrance, CA. and have always received excellent service. I can only add that the elegance and comfort provided is superior. The courtesy car was extremely useful. Thank you. More
by Martha Topel
Employees Worked With
Lisette Figueroa
March 10, 2020
Wonderful experience! My experience in South Bay Lexus was really amazing . Casey Hank approach the minute we enter the area. He was really helpful in every little detail My experience in South Bay Lexus was really amazing . Casey Hank approach the minute we enter the area. He was really helpful in every little detail that we ask. we re so happy that we spoke to him. He was friendly and knowledgeable. Then my husband and I purchase one!!! we were so delightful!!! More
by delia.bose
March 05, 2020
Excellent Service I felt very well taken care of. Luis kept me informed and took the time to answer my questions. All of the people I came in contact with were friendly I felt very well taken care of. Luis kept me informed and took the time to answer my questions. All of the people I came in contact with were friendly and smiling. More
by tony.mira
Employees Worked With
Luis
March 04, 2020
I have owned a Lexus for decades. I wouldn’t have my cars serviced anywhere but South Bay Lexus. My current service rep is Luis Hernandez. He is professional, courteous and is always helpful in fulfillin serviced anywhere but South Bay Lexus. My current service rep is Luis Hernandez. He is professional, courteous and is always helpful in fulfilling my requests. More
by Nancy Gail
Employees Worked With
Luis Hernandez
March 02, 2020
The newly remodeled South Bay Lexus is amazing and the staff is very friendly and knowledgeable. They make purchasing a new Lexus a great experience! staff is very friendly and knowledgeable. They make purchasing a new Lexus a great experience! More
by Alex
Employees Worked With
Casey Harik
February 25, 2020
Easy and efficient The customer service, from making the appointment by phone, to drop off and pickup, including the new RX loan car, was fast, efficient, friendly. The The customer service, from making the appointment by phone, to drop off and pickup, including the new RX loan car, was fast, efficient, friendly. The 20000 mile service of my RX460 was completed within the 3-hour time frame promised. No fuss no muss. More
by jrager
Employees Worked With
Henry Montoya
February 21, 2020
Luis, your service was excellent. I would definitely recommend that my friends should experience in your excellent service, advice and hospitality. I look forward to seeing you. Nobuyuki Shimamura recommend that my friends should experience in your excellent service, advice and hospitality. I look forward to seeing you. Nobuyuki Shimamura More
by nobuyuki.shimamura
Employees Worked With
Luis Hernandez
February 21, 2020
Outstanding service by Fernando Chavez! Quick and everything in a timely manner. Came in for a routine service, provided the loaner car with minimum wait time, had the car ready to pick up on time, e everything in a timely manner. Came in for a routine service, provided the loaner car with minimum wait time, had the car ready to pick up on time, explained everything clearly of the statement of work. More
by Sachidw
Employees Worked With
Fernando Chavez
