South Bay Lexus

Service Maintenance Lisette Figueroa is my service coordinator she showed excellent customer service, she kept me posted by text messages every step of the way from star Lisette Figueroa is my service coordinator she showed excellent customer service, she kept me posted by text messages every step of the way from start to finish until all my service needs wee done. Great job! More

service Hello Everytime I bring my car in for some type of service, I'm always greeted with great care, and would recommend everybody bring their vehicle for Hello Everytime I bring my car in for some type of service, I'm always greeted with great care, and would recommend everybody bring their vehicle for service. More

George Chen is the only one I prefer to see at southbay lexus because he is very professional, helpful, and kind. Never had a bad experience working with him and he always goes above and beyond to make my lexus because he is very professional, helpful, and kind. Never had a bad experience working with him and he always goes above and beyond to make my experience amazing. Thank you for your help. More

Excellent service provided from making arrangement to schedule time and day to service my car. Car was picked up and returned in a timely manner. George Chen covered what maintenance was done. Very easy schedule time and day to service my car. Car was picked up and returned in a timely manner. George Chen covered what maintenance was done. Very easy to work with. More

Unparalleled excellent service Mr. George Chen was my service writer. He was personable, knowledgeable, pleasant and efficient. He made my service experience at South Bay Lexus ex Mr. George Chen was my service writer. He was personable, knowledgeable, pleasant and efficient. He made my service experience at South Bay Lexus extremely pleasant. I would definitely recommend him to my family (4 Lexuses!) and friends for servicing. George got the work done and did not try to impose any unnecessary services or products on me. This type of ethical service makes me respect him highly without reservations. His technician, Patrick Murata, performed a thorough evaluation and got my vehicle (ES 300h) into great, emaculate shape. It was running fine before, but now it is running even more smoothly! More

He was very kind and know what he’s doing. You’ve done a great job with my tires. hope to see you again next time. Thank you great job with my tires. hope to see you again next time. Thank you More

Henry Montoya was Excellent Thank you for excellent service especially at this time during the Pandemic. Henry was amazing. I left feeling very happy and proud to be a Lexus ow Thank you for excellent service especially at this time during the Pandemic. Henry was amazing. I left feeling very happy and proud to be a Lexus owner. More

It’s very pleasant to get service at south bay Lexus, I didn’t have to wait long and they fixed my car same day. Service advisor is very professional. didn’t have to wait long and they fixed my car same day. Service advisor is very professional. More

Excellent, attentive service! I was very well taken care of by Fernando Chavez for the past two services. He made sure to take the time to explain to me the type of service that wo I was very well taken care of by Fernando Chavez for the past two services. He made sure to take the time to explain to me the type of service that would be done to my vehicle, 2016 IS 200T F Sport. I try to be as knowledgeable as I can. So if I had any questions or concerns, Fernando took the time to explain thoroughly. This past visit March 2020, I was went in for a 40K mile service and was not necessarily expecting any major repairs or work done. But when I had asked him about some faint squealing from my brakes, he made sure to check on that right away. He got back to me with a quote and named other items that needed to be exchanged (battery, air cabin filters). And although I understood that I would come out of pocket for the labor/materials for the brake pads and battery, Fernando made sure to help me in any way he could to trim some costs where possible. I was very appreciative that he took the time to explain the service done and all the costs involved. He was also very timely in communicating throughout the ~4-5 hour service. Thanks for everything Fernando! More