South Bay Lexus

I have been a customer of this Lexus dealership since 2016. The Lexus cars I have received and the customer interactions with the corporate side have been amazing, this review is based on the 8 years of 2016. The Lexus cars I have received and the customer interactions with the corporate side have been amazing, this review is based on the 8 years of dealing with the incompetent maintenance side of this Lexus dealership. I have had major issues spanning back about 5 years and every time I have dealt with 2 individuals, EDGAR CENICEROS and BRIAN JONES. Edgar by far was the worst person I have dealt with at any car dealership. I was told by Edgar Ceniceros that ALL Lexus vehicles squeak when braking. I asked him if it was possible to do any type of maintenance and his reply that I still remember to this day was, "do you want me to take the car back, we can do this right now". I was shocked because no one had ever say anything like that to me before. Brian Jones was present during that meeting, and still he remained quiet. There was another instance that I was rear ended, the impact was not bad and I replaced the rear bumper through insurance but the back up sensors were not working properly. The car would use the emergency braking system even when there were no obstacles present. I brought the car back and this time Brian jones was present and told me they would look into the issue. After concluding that there was no issue after 1 week, they gave me the car back. The car still had the SAME issue and thus I brought my Lexus to another maintenance garage and it took them about an hour to figure out that some of the wiring had become loose and then they fixed my sensors. They charged me 500 dollars. I never had issues with the backup sensors after that. My car still squeaks, no matter what model of Lexus I have (this es 350 being my 3rd model from this dealership) and the maintenance workers still don't give me an explanation of why the squeaking is so terrible. Once again, I have done business with the same Lexus dealership since 2016. I write this review because all of my complaints have gone unanswered. I hope someone from the corporate side of Lexus reads this review and contacts me so I can finally rectify this situation. I like Lexus, I don't want to switch to another car however, my advice to ANYONE reading this post, the Lexus vehicles are amazing, but DO NOT get the maintenance package from this dealership in specific. More

The service and the financial department was really good Tim was very helpful and he was very nice and helpful Tim was very helpful and he was very nice and helpful More

Tim was awesome and extremely helpful! He is knowledgeable and really listens to want you want. He is knowledgeable and really listens to want you want. More

Timothy was great and everyone else who was involved was just as great! Great experience! just as great! Great experience! More

Great experience purchasing a car from South Bay Lexus! Tim Miller made the process easy and Jay from finance was wonderful too. Tim was so patient answering all our questions, explaining everything, and w Tim Miller made the process easy and Jay from finance was wonderful too. Tim was so patient answering all our questions, explaining everything, and walking us through the features of the car. More

They make us feel welcome and all sales reps are very helpful . We have issues to install dashcam and Brandon helped us to get it setup and installed successfully. Thanks to Brandon for good job! helpful . We have issues to install dashcam and Brandon helped us to get it setup and installed successfully. Thanks to Brandon for good job! More

Super customer service. Tim was patient as I asked a million questions. Would highly recommend South Bay Lexus. Tim was patient as I asked a million questions. Would highly recommend South Bay Lexus. More

This was smoothest dealership experience we have have ever had. Timothy helped us seamlessly and professionally. ever had. Timothy helped us seamlessly and professionally. More

Was very pleased to work with Mark and both Tims in getting our new 2024 IS300 Fsport this past weekend! getting our new 2024 IS300 Fsport this past weekend! More

Impressive in its cleanliness and professional yet relaxes atmosphere. This came together for a pleasant experience. Another employee complimented my choice of color and appointments to an already gre relaxes atmosphere. This came together for a pleasant experience. Another employee complimented my choice of color and appointments to an already great little vehicle, which he didn't have to do but it added to a really good experience! More