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South Bay Lexus

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.8
640 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill that our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus or to have your vehicle serviced, we are committed to providing a Lexus experience that keeps you coming back.
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24777 Crenshaw Boulevard

Torrance, CA

90505

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Showing 640 reviews

October 09, 2021

Always very helpful. Had a blow out on one of the tires, had no appt, tire was expeditiously changed . Received excellent svc More

by Dhsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Jerry Gallardo
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October 06, 2021

Henry Montoya was able to work with me and accommodate my busy schedule to get the job done. Henry was very friendly and kept me updated on my service. I would recommend Lexus Southbay to anyone. I been to More

by luffy25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Montoya
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October 06, 2021

Pleasant. Efficient. Listens. And is honest.I always Pleasant. Efficient. Listens. And is honest. I always seek her out for any advice regarding my car. More

by Dodie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisette Figueroa
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October 05, 2021

SOLD 2120 UX ME A LEMON CAR. THIS CAR GAVE ONLY 220 MILS SOLD 2120 UX ME A LEMON CAR. THIS CAR GAVE ONLY 220 MILS PER TANK. More

by vhosseinsharifi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Talal Barikhan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Tavarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2021 -

South Bay Lexus responded

I am sorry to hear that you are having trouble with your vehicle. We want the most for our guests, and it is concerning that this has not been better reflected in your experience working with us. I would appreciate the chance to speak with you to see if there is anything more I can do to assist with your situation. If you are willing to discuss this further, please don't hesitate to give me a call. Thank you, Bashir Kabbani - New Car Manager - 424-203-7240

Oct 05, 2021 -

vhosseinsharifi responded

Hello there I bought 2021 lexus ux 200 on August 7/ 2021 from LEXUS OF THE SOUTH BAY OF TORRANCE on the windshield driver side OF THE CAR on the tags said the mpg for this car is 29 ON STREET 38 on the freeway average city and freeway is 32 miles per gallon. This car gas tank gets 12/1/5 gallon, this car atlas must give me 400 per tank. But it barely gives me 220 mils per tank. AFTER 3 WEEKS I took the car back to LEXUS OF THE SOUTH BAY OF TORRANCE that i purchased from there. I leave the car to check it out. After 3 hours they called me to pick up the car. When i go there they told me they checked the car and said is it ok nothing wrong with the car. Just like that and they didn’t give me proof. They said maybe it is the way you drive the car. I am a 71 years old guy. I bought this CAR to work with it. This SOUTH BAY LEXUS OF THE TORRANCE DEALER. SOLD ME A LEMON CAR. They must prove to me that this car gives 32 miles on average. The proof is we are going to fill up the tank and we are going to drive on the street and on the freeway. The way they act is like I am lying to this LUXUS OF THE SOUTH BAY OF THE TORRANCE . I WILL FIGHT TO PROVE IT THEY WANT TAKEADVANTE OF AN OLD GUY. I just want the mpg said on the windshield average 32 miles per gallon. Otherwise I will contact D.M.V and LEMON attorney. hOSSEIN SHARIFI

October 02, 2021

They made the lease process painless. Nothing was too much trouble. I recommend them 100 percent! More

by swojtak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Takeuchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Talia Fiege
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Oct 04, 2021 -

South Bay Lexus responded

Feedback like this makes our day! Thank you for choosing South Bay Lexus for your lease, we are thrilled that our team made the process smooth and seamless. We wish you safe and happy miles ahead!

September 28, 2021

Excellent service, amazing service rep. Always a pleasure working with Mr. Montoya. Keep it up! More

by panchito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Montoya
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Sep 29, 2021 -

South Bay Lexus responded

Thank you for taking the time to share! We appreciate your support and hope to see you back at South Bay Lexus of Torrance. Safe travels!

September 27, 2021

Very Smooth experience from drop off - to contacting when the vehicle was ready to pick Lisette Figueroa was great! More

by jpdo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisette Figueroa
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September 27, 2021

Henry exhibited excellent customer service. He listened to what I had to say about my car’s issues, and later, thoroughly explained the services that was performed, In addition to general maintenance servi More

by Kevin K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Montoya
Report | Print
Sep 28, 2021 -

South Bay Lexus responded

Kevin, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the South Bay Lexus of Torrance team. Drive safely, and we hope to see you back again down the road!

September 26, 2021

David Mata is great, Understand and welcoming all of our David Mata is great, Understand and welcoming all of our questions, he give us a discount on parts and helped us to put it together! Thank you Davi More

by rikka.bb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Huy Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2021 -

South Bay Lexus responded

We're so glad that David and the team could make it happen! Thank you for the great review and for being a valued customer of South Bay Lexus Torrance!

September 24, 2021

I received excellent service from everyone here I would highly recommend this dealership to anyone looking to purchase car. Especially thank you to Johnny Hong and David Noh ! Sincerely On An More

by On An
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Hong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Jaden Noh
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Sep 25, 2021 -

South Bay Lexus responded

On, thank you for taking the time to share your enthusiasm for Johnny and David's efforts! We're so happy you'll recommend South Bay Lexus to anyone searching for a vehicle as well. From the team here, thank you for your support and whenever you need us next, we'll be here!

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