South Bay Lexus

Highly recommend Tim! He is very respectful, willing to work with you, and provides great customer service. He is very respectful, willing to work with you, and provides great customer service. More

Took my vehicle a scheduled maintenance, but after picking it up, I decided to inquire about an upgrade. Tim came out and worked with my wants… car I wanted was waiting for me, available. Left with picking it up, I decided to inquire about an upgrade. Tim came out and worked with my wants… car I wanted was waiting for me, available. Left with my new vehicle, loving it!!! More

Loved Natasha’s knowledge and thorough explanations. I hope I am able to buy my next Lexus from Natasha! I hope I am able to buy my next Lexus from Natasha! More

Tim was attentive and we got straight to business. Thank you for getting me a deal. Thank you for getting me a deal. More

Excellent service at South Bay Lexus! Timothy was professional, attentive, and made the experience seamless. Timothy was professional, attentive, and made the experience seamless. More

Amazing experience here at Southbay Lexus! Tim definitely helped me out to make everything workout so well for the both of us! Tim definitely helped me out to make everything workout so well for the both of us! More

Amazing dealer that helped me out with everything on getting the car that I’ve always wanted! getting the car that I’ve always wanted! More

I have been a customer of this Lexus dealership since 2016. The Lexus cars I have received and the customer interactions with the corporate side have been amazing, this review is based on the 8 years of 2016. The Lexus cars I have received and the customer interactions with the corporate side have been amazing, this review is based on the 8 years of dealing with the incompetent maintenance side of this Lexus dealership. I have had major issues spanning back about 5 years and every time I have dealt with 2 individuals, EDGAR CENICEROS and BRIAN JONES. Edgar by far was the worst person I have dealt with at any car dealership. I was told by Edgar Ceniceros that ALL Lexus vehicles squeak when braking. I asked him if it was possible to do any type of maintenance and his reply that I still remember to this day was, "do you want me to take the car back, we can do this right now". I was shocked because no one had ever say anything like that to me before. Brian Jones was present during that meeting, and still he remained quiet. There was another instance that I was rear ended, the impact was not bad and I replaced the rear bumper through insurance but the back up sensors were not working properly. The car would use the emergency braking system even when there were no obstacles present. I brought the car back and this time Brian jones was present and told me they would look into the issue. After concluding that there was no issue after 1 week, they gave me the car back. The car still had the SAME issue and thus I brought my Lexus to another maintenance garage and it took them about an hour to figure out that some of the wiring had become loose and then they fixed my sensors. They charged me 500 dollars. I never had issues with the backup sensors after that. My car still squeaks, no matter what model of Lexus I have (this es 350 being my 3rd model from this dealership) and the maintenance workers still don't give me an explanation of why the squeaking is so terrible. Once again, I have done business with the same Lexus dealership since 2016. I write this review because all of my complaints have gone unanswered. I hope someone from the corporate side of Lexus reads this review and contacts me so I can finally rectify this situation. I like Lexus, I don't want to switch to another car however, my advice to ANYONE reading this post, the Lexus vehicles are amazing, but DO NOT get the maintenance package from this dealership in specific. More

The service and the financial department was really good Tim was very helpful and he was very nice and helpful Tim was very helpful and he was very nice and helpful More

Tim was awesome and extremely helpful! He is knowledgeable and really listens to want you want. He is knowledgeable and really listens to want you want. More