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South Bay Hyundai - Service Center

Torrance, CA

4.5
2,170 Reviews

2,170 Reviews of South Bay Hyundai - Service Center

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August 20, 2024

Came to them with a problem that seemed to involve fuel pump intake and inability to accelerate consistently...they (correctly) noticed I was due for an oil change...a day later they drove the car around a More

by pleususc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know.
Aug 21, 2024 -

South Bay Hyundai responded

Thank you for your feedback. We understand your frustration that we were unable to recreate the issue while your vehicle was with us. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par.

August 20, 2024

James Lee and Steve Suh were of great help and was very grateful for their assistance in getting my new car. More

by Andrewchae31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

South Bay Hyundai responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 20, 2024

The drive up line for service was long and took a considerably long time to finally get to the front. There was no 'appointment' line for those that did make an appointment. More

by tracyburton05
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

South Bay Hyundai responded

Thank you so much for your valuable feedback. We'll be sure to use it as part of our continuous improvement training with our staff and appreciate your suggestion.

August 20, 2024

Can't say it enough, Jack Kim and SBH take care of me! I had an alignment done on my 2012 Hyundai Genesis sedan, but after taking a short trip, I noticed while driving on the freeway, I was still experie More

by GHMcPhatter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

South Bay Hyundai responded

We love reading that you were happy with your customer service experiences and that Jack has been able to help make your visits stress-free! Don't hesitate to reach out if you have any questions. Until next time!

August 19, 2024

I had taken my Hyundai to Glendale Hyundai for years. When my Elantra GT broke down in July I was planning to have it towed 29 miles to Glendale because I was broke down in El Segundo. When I called Glen More

by genemazzanti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

South Bay Hyundai responded

We're so happy to hear that our team exceeded your expectations. We are always more than happy to assist you if anything else comes up and we look forward to your next visit.

August 19, 2024

Service was quick. The waiting room atmosphere was excellent. Kei explained the findings regarding the service and assured me the car was running as it should. More

by darleen_white12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

South Bay Hyundai responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

August 19, 2024

great service experience from drop off to pick up. Jack provided amazing service and tech Jay was excellent as well. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

South Bay Hyundai responded

Our service team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 18, 2024

Quick and excellent service. I did have one issue, which was cleaned and fixed without question or charge. More

by jonathan.gt.lam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

South Bay Hyundai responded

We're happy to hear you had a positive experience with our team and appreciate you allowing us to address your issue. Please don't hesitate to reach out to us if there's anything more we can do!

August 18, 2024

They’ve been doing great helping me with my engine problem. The only thing is I have to stay on top of it to make sure appointments get made and check for updates in a timely manner. It’d be nice if t More

by Leanneku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

South Bay Hyundai responded

Thank you for taking the time to leave your feedback about your experience. We take our reviews seriously here and value your comment.

August 18, 2024

Personnel were very helpful. Hard to make an emergency appointment. Service desk phones are frequently busy. More

by LAPOFFD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

South Bay Hyundai responded

Thanks so much for taking the time to rate and review your positive experience! We look forward to working with you again and apologize for our busy phones!

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