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South Bay Hyundai - Service Center

Torrance, CA

4.4
2,221 Reviews

2,221 Reviews of South Bay Hyundai - Service Center

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September 23, 2024

Charged me $725. 00 for an oil change. Had me wait 3+ hours, then told me afterward their mechanics get $205/hour. Next time I'm going to Jiffy Lube or Pep Boys. More

by Marhe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

South Bay Hyundai responded

We're disappointed to read this review and understand your frustration. Our team uses these reviews to improve the experience for our customers, so rest assured, we take them seriously.

September 23, 2024

My experience with Hyundai South Bay is always amazing. Jack is so personable very kind, patient and always knowledgeable. More

by rush.raven.amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

South Bay Hyundai responded

We're glad to know you enjoyed the top-notch service and amenities at South Bay Hyundai! Thanks for taking a moment to share your experience. We hope to see you again!

September 20, 2024

I was told that a 36 point check was I was not given the 36 point check list also my steel rims were replaced with plastic rims. Where are my rims also the fluids were not filled then was told to check our More

by PANCHOTAMALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

South Bay Hyundai responded

We're so sorry to hear about this experience, Pancho. Please know, we've shared this feedback with our teams and someone from our service department will be contacting you shortly.

September 18, 2024

Communication was terrible. I never receive updates or follow up, days after I should have been contacted. It was always me reaching out. When I interacted with most other servi More

by john_m_brasko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

South Bay Hyundai responded

We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.

September 18, 2024

Every Visit a 5- Star Experience (smile)! I Emailed Service Manager Calvin Jeong. He checked the Records and said most likely I would only need an oil change, and to come in any time on Fr More

by DONALDLAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

South Bay Hyundai responded

Your wonderful feedback and loyalty mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

September 17, 2024

Always quick dependable service. Although I only needed an oil change, they checked the essentials and reminded me that I'll probably need my brakes replaced. More

by amicu9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

South Bay Hyundai responded

We're so glad that we were able to go above and beyond your expectations! Until the next time we meet, take care!

September 17, 2024

I took in my truck for a light that turned on and they didn’t update me on the truck that day kept it overnight and gave it back super late and I was the one that had to car to get an update and make sure More

by leenmart27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was a girl I didn’t catch her name
Sep 18, 2024 -

South Bay Hyundai responded

Thank you so much for your valuable feedback. We'll be sure to use it as part of our continuous improvement training with our staff.

September 15, 2024

Not sure if the spelling is right but Dei was amazing. He helped after I was told I have to leave my car overnight or reschedule. I was upset and after talking to him he apologized and ensure my car will More

by MNGONOAWONO86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dei
Sep 18, 2024 -

South Bay Hyundai responded

We are pleased to hear that Kei was of great assistance to you and will make sure he hears about your nice words.

September 13, 2024

The dealer was very professional and helped me out a lot. I will recommend him to everyone. Great Job!! More

by dj27ebjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

South Bay Hyundai responded

Thank you for your business and posting such an excellent review and recommendation. We're happy to read about your great experience and will be sure to pass on your kind words to Calvin and his team. Please let us know if there's anything else we can do for you.

September 13, 2024

I wish I could say I was satisfied but it was a disappointment. Took my vehicle in for the first complimentary service. According to the description of services, they did an oil change and a "mul More

by SJSHRESTHA55
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the names of the people in the service dept.
Sep 13, 2024 -

South Bay Hyundai responded

Thank you for taking time to leave a review. We want all of our customers to have a 5-star experience with our dealership, and we're sorry to hear that we fell short of that during your visit to our service department. Your review has been relayed to the appropriate team members to look further into this.

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