South Bay Hyundai - Service Center

Extremely poor communication! No contact from the service rep until I called. My car was there for 2 months to repair a sideview mirror and I only received 4 updates because I cal No contact from the service rep until I called. My car was there for 2 months to repair a sideview mirror and I only received 4 updates because I called them. Managment only got involved when I reached out to the GM. The service center was also non-responsive to corporate calls. When my vehicle was finally ready no one was available to explain why the side view mirror took so long to repair. I asked for a manager and waited for him to review my file and explain the repairs to me before I left with my vehicle. The car was still dirty with spider webs on the tires (even though they said it was washed and offered to wash it again) and they left testing equipment in the vehicle. I saw that when I opened the door to get in the vehicle and drive away. More

The service dept. was very understaffed. I waited 10 minutes for a service rep, and when no one came I went inside. The rep said it would be 3 hours for the work. T was very understaffed. I waited 10 minutes for a service rep, and when no one came I went inside. The rep said it would be 3 hours for the work. The recall notice said it would take one hour. Everyone was nice and polite. More

lt is a great dealership, l would recommend them up everyone and return myself for buying another car there. everyone and return myself for buying another car there. More

Everything was accomplished in timely manner; service people were professional and courteous; prompt call when service was completed people were professional and courteous; prompt call when service was completed More

Ms.Hollie Knight who’s the advisor in service department, accommodate me very well with satisfaction of the service. accommodate me very well with satisfaction of the service. More

My service advisor was so helpful she explained everything to me, she was so sweet, I'd like to keep working with her in the future! everything to me, she was so sweet, I'd like to keep working with her in the future! More

Charged me $725. 00 for an oil change. Had me wait 3+ hours, then told me afterward their mechanics get $205/hour. Next time I'm going to Jiffy Lube or Pep Boys. 00 for an oil change. Had me wait 3+ hours, then told me afterward their mechanics get $205/hour. Next time I'm going to Jiffy Lube or Pep Boys. More

My experience with Hyundai South Bay is always amazing. Jack is so personable very kind, patient and always knowledgeable. Jack is so personable very kind, patient and always knowledgeable. More

I was told that a 36 point check was I was not given the 36 point check list also my steel rims were replaced with plastic rims. Where are my rims also the fluids were not filled then was told to check our 36 point check list also my steel rims were replaced with plastic rims. Where are my rims also the fluids were not filled then was told to check our brakes would cost $ 200 and if nothing would be wrong I would still be charged the $200 for nothing being done RIP OFF More

Every Visit a 5- Star Experience (smile)! I Emailed Service Manager Calvin Jeong. He checked the Records and said most likely I would only need an oil change, and to come in any time on Fr I Emailed Service Manager Calvin Jeong. He checked the Records and said most likely I would only need an oil change, and to come in any time on Friday. Soon as I got there, Service Advisor Jeremy Davis recognized Me, and immediately took care of Me (smile). Told Me it would be ready in 1 1/2 Hour (smile). I have been going to South Bay Hyundai for over 10 years, and continue to go there even after I moved to Alhambra, 32 miles away, 3 years ago. They Are Always Professional, Knowledgeable, and Most Courteous (smile)!, and I don't have to worry about them over- charging Me, or trying to do Unnecessary Repairs (smile)! What More Can You Ask For (smile)? THANK YOU AGAIN, Calvin (smile)! You, too, Jeremy (smile). More