Sound Ford

Their service team SET CUSTOMERS UP to ROB your money. You will pay TWICE than other Ford dealership shops to fix your car. This is not the first time I do business with a Ford dealership. I bought my You will pay TWICE than other Ford dealership shops to fix your car. This is not the first time I do business with a Ford dealership. I bought my car from a Ford dealership. I did every regular maintenance and fix in Ford dealership across US as I moved from Cleveland to San Francisco then to Seattle. This one is the WORST one ever. I always know that the price in dealership is higher than independent shop. But this one charge you like you are fool. Claudio first told me that my mustang only have battery issue, so it just need to replace the battery. I went there at 9 in the morning, and it took 4 hours for the whole process. At 1pm, Claudio came to me said the engine test is still not passed, so he wanted to borrow me a car and would tell exactly what to be fixed by next morning. What a such friendly and helpful salesman. Next morning, he said it need to replace purge valve and pressure sensor with extra labor which brought the price up to $1177.32. After we did some research from other Ford mechanic, we found that we are overcharged by not only the material but labor cost. Please see my photo attachments to see the price difference. More

Wow! Just WOW! Had the BEST experience at Sound Ford purchasing a car yesterday. Couldn't have been a smoother easier transaction. Time of first call to walking out Had the BEST experience at Sound Ford purchasing a car yesterday. Couldn't have been a smoother easier transaction. Time of first call to walking out the door with the best deal ever under 2 hrs and this included driving to the dealership. Joe Kaylor was amazing and I would highly recommend asking directly for him! More

Outstanding service at the Service Dept! Wanted to leave a shout out to two gentlemen, JR Rocha and Claudio Angulo. I recently had purchased a used Ford Explorer and called to schedule an Wanted to leave a shout out to two gentlemen, JR Rocha and Claudio Angulo. I recently had purchased a used Ford Explorer and called to schedule an appointment to locate the vehicle code for the keyless entry. Regretfully, the technician was unable to return the keyless entry to working condition, due to a faulty keypad on the drivers door that was no longer working,. There was NO CHARGE for the visit. During that visit, there was minor damage incurred to the instrument panel. After returning to the dealership, JR indicated he would locate the part necessary to remedy the situation. A week later, I returned to have the replacement part installed. Its like it never happened! The deliberate follow up and enthusiasm from these gentlemen was very much appreciated. They are both first class, and after being a card carrying Sound Ford Client for 16 years, there will be many more to come. Guy Hammington/Boulevard Park More

fast and easy thank you Paul and ha lee for making everything so easy and helping me set up my ford pass app. had a good time talking with Paul he was very helpful thank you Paul and ha lee for making everything so easy and helping me set up my ford pass app. had a good time talking with Paul he was very helpful in showing me the car and how to use the ford pass app thanks again More

Out of Town Deal Found an online deal from out of town, called to be sure I wouldn't be thrown for a loop if I made the trip. I was convinced I was getting a great dea Found an online deal from out of town, called to be sure I wouldn't be thrown for a loop if I made the trip. I was convinced I was getting a great deal, so I made the trip the next day. By the time I arrived they were already cleaning and preparing the vehicle for me, and were very pleasant to work with. I've had the new vehicle for a few days and it's all going well so far! More

I’ve bought 6 cars from Sound Ford over the years and I honestly won’t go anywhere else. They’re knowledgeable and always willing to work with you if you’re on a budget. Kwok and Nabu always take the time honestly won’t go anywhere else. They’re knowledgeable and always willing to work with you if you’re on a budget. Kwok and Nabu always take the time to answer my questions and it’s that type of service that will keep me coming back. More

Ask specific questions-Don’t trust the sales staff’s opinion Just purchased a used 2011 Rav4 from Sound Ford. I had the Salesman send me pictures of all the exterior flaws and paint chips. I asked about the engi Just purchased a used 2011 Rav4 from Sound Ford. I had the Salesman send me pictures of all the exterior flaws and paint chips. I asked about the engine and if everything was in working order. Everything looked acceptable so I bought the car sight unseen as I live miles away. I picked the car up and immediately noticed the TPMS sensor light was on. Not a big deal but it should have been mentioned. What really pissed me off was the 2 golf ball sized areas of paint peeling above the windshield that should have been noticed and brought to my attention when the exterior photos were taken and sent to me. Buyer beware. I’ll never buy a car sight unseen again and I’ll never go back to Sound Ford. More

Please don’t go here f there was a way to rate sound ford zero stars I would. They had our car for a month, misdiagnosed our problem, and only begrudgingly fixed our car. f there was a way to rate sound ford zero stars I would. They had our car for a month, misdiagnosed our problem, and only begrudgingly fixed our car. When they first told us it was done my wife returned a rental supplied free to us by the dealer who sold us the car (Renton Kia). They were right across the street from sf. Problem was sf had not fixed the car (they never even test drove it). Sf agreed to provide a loaner because Kia was closed. We live 1:15 from Renton so we had no choice. One month later, when they finally fixed the problem we returned the car they charged us $165 for a cleaning fee for the loaner car. We returned the car clean, they said things like "it was full of dog hair" (we don't own a dog). We complained to the BBB but sf denied everything. This was last December and I've waited 7 months before posting this. Sf has made no attempt to correct anything that happened. It's easy to see why their rated 2 stars (I'm surprised it's not lower). We obviously won't be using them again and our experience with them has convinced us not to buy a ford again. Please don't use sf for anything. More

Finally a shoot straight dealership 5 stars hands down for each step in buying a suv. Website very helpful in that it showed the window sticker. We called to verify questions regarding a 5 stars hands down for each step in buying a suv. Website very helpful in that it showed the window sticker. We called to verify questions regarding a specific suv. Lucas showed us the suv and gave us all the time needed to drive and look, touch, play etc. once decided on the suv kapil “Bill” rajpal sales manager was awesome! No bs, no stalling, he shoot straight and was not trying to up sell us. We quickly came to agreement then saw joe seppen in finance. He was very similar to Bill, he shoot straight and was very helpful and beat our bank’s pre approval. I came back the next day to retrieve items from my trade in and again Bill was there to help and solve any issues. Give sound ford a chance at earning your business. More

Truly one of the best I came to sell my car thru Kelly Blue Book and they delivered spot on. No bull whatsoever, they made it clear , simple, and easy. Bertha and Jerry we I came to sell my car thru Kelly Blue Book and they delivered spot on. No bull whatsoever, they made it clear , simple, and easy. Bertha and Jerry were great and actually made the visit fun. Something that one usually can never say about a car dealership. I highly recommend this place They are a fine example for others. Thank you Jerry and Bertha appreciated the way you do business. More