Sound Ford

Highly professional sales personnel, who completely understood my needs and worked with my budget. The used car that I bought was in excellent condition at the right price. It was the best deal on the understood my needs and worked with my budget. The used car that I bought was in excellent condition at the right price. It was the best deal on the internet. I would definitely recommend Sound Ford to my friends and family, and will buy my next car from them. More

I had to call Sound Ford the other day because of an issue with my prepaid maintenance plan not being available online when I was at the local dealer here in Olympia, WA. Once again, I was reminded of issue with my prepaid maintenance plan not being available online when I was at the local dealer here in Olympia, WA. Once again, I was reminded of how well I was treated in August when I bought my Edge. Dominic who was great back in August, was great again on Wednesday and got my issue resolved. He kept me informed rather than leaving me wondering if they would ever get back to me since he had to make some phone calls and therefore he had to wait also. While I'm singing the praises of Sound Ford I want to mention again (1st time was the on line review from Ford) how absolutely wonderful Nick Rodriguez and Tony Parker were! I have bought many new cars over the years and I have NEVER been treated so well. Courteous, kind, considerate, respectful are all qualities of their character that seem to be what their personal integrity is built upon. Big difference between that and patronizing and arrogant which is what my experience has typically been in the past. So, Dominic, Tony, and Nick - I will sing your praises as long and loud as I possibly can because you exemplify everything I want in customer service. Ah, if you're wondering how I bought a 2009 Ford Edge, for more than my house cost back in 1979, from the guy at the used car lot then that's the best part... and my good fortune. I found Tony because my nav system took me to the wrong lot having come from Olympia and that was indeed one of those life moments where you say to yourself, albeit small in the overall scheme of things, that everything happens for a reason. More

Let me join the legions of p----d off potential buyers who have been suckered into walking onto the property of this rip-off palace by a very low ad price. They use EVERY shady, under-handed, high pressu who have been suckered into walking onto the property of this rip-off palace by a very low ad price. They use EVERY shady, under-handed, high pressure tactic to try and make a sale, up to and including bait and switch and outright lying. I was looking to buy a new Escape and came to Sound on a newspaper ad. Prior to coming, I called the dealership to confirm that the ad vehicle was still there and was told that it was. Upon arrival a few hours later, the sales manager I wound up talking to - Ben - claimed that the one I called on was already sold (of course)but that he had another one just like it that they would sell me for the same price. NOT!!! After an hour of "negotiating" with Ben and his unseen sales managers, it was obvious that they were not going to come close to the price on the ad vehicle. I left after telling Ben to call me if they were going to honor the sale price as he told me they would. Jump ahead 1 day and Ben calls me and tells me that they will sell me the Escape for the price I expected. Today, 1 day after his call, I tried to close the deal and guess what? All of a sudden Ben could not remember which Escape it was that we had had been talking about for 2 days and they just couldn't let THAT one go for the price he had quoted me just yesterday. Now, understand that this is the very same Ben who remembered me, my name and what vehicle I was looking at when I walked onto their lot 5 months ago to look at another ad vehicle that was also miraculously "sold" just before I got there. And now he can't remember the vehicle we had been negotiating over for the last 2 days?!!?!???? DO NOT EVER DARKEN THE DOORWAY OF THIS DEALERSHIP UNLESS YOU ENJOY BEING ABUSED, LIED TO, HAVING YOUR TIME WASTED AND/OR GIVING YOUR HARD EARNED MONEY TO CROOKS. More

DO NOT buy from this dealership!!! Their only goal is to make money, they do NOT care about the customer. Beware of cars posted online by them! They are only a ploy to get you onto their lot to which they d make money, they do NOT care about the customer. Beware of cars posted online by them! They are only a ploy to get you onto their lot to which they do not actually have the car that is posted on their website, on autotrader, or craigslist. Ridiculous and waste of your time! If you call they are very rude and will say it is their right to post the car knowing fair well that it is not available. Half the employees know what is going on, the others are clueless! I talked to two employees who actually thought this car was available and then another manager who insulted and compared their right to post an invalid ad online to a woman walking into the twin towers with a bomb strapped to her; with the fact that we are each given our own rights. WOW! What an insult to me as a female and an American standing up for what I believe is right. Ultimately my goal in writing this is to save you the time and malicious verbal attack that I received. STAY AWAY from Sound Ford!!!!! More

My car has been in the shop 6 times in the year that I've owned it for the same creaking noise in the frontend and they tell me it's fixed and within hours after driving it it makes the same noise it did whe owned it for the same creaking noise in the frontend and they tell me it's fixed and within hours after driving it it makes the same noise it did when I brought it in. I have been waiting for 1 1/2 mos. for a call back for a loaner to bring it in for what will now be the 7th time. I have called 3 times in that month and was called back once by a man named Mike who told me I would have a car and then cancelled on me the day I was supposed to have it. It's been over a week since then that Shawn was supposed to call me with a loaner car. Still no phone call. I have resigned myself to the fact that my car will never be fixed-at least not by anyone at your shop! Scott did tell me that even though the problem wasn't covered on my warranty-go figure-after all the trouble I've gone through he would do it for free. That would have been great if it would have gotten fixed. He also told me I needed an alignment which I wouldn't doubt since I obviously have a suspension problem that you can't fix!! I had you do that and he said he'd throw in the rear alignment for free. Well that's great too except that it's a front wheel drive car and it didn't need the rear wheels aligned! I just wish that if you can't fix it you would have the integrity to admit it and I'll find someone else who can fix it. I think I have become a pain in your neck because you can't fix my car and I'm getting angry about it and you are putting me off in hopes that I will stop asking you to fix the car you sold me!!Great customer service. More

Got caught up in the cash for clunkers so went to buy a Ford Escape last Sunday night. We appeared to have worked out a deal, met with the finance guy who wrote up a contract signed the deal then he said o Ford Escape last Sunday night. We appeared to have worked out a deal, met with the finance guy who wrote up a contract signed the deal then he said of wait they have a better option if I want the service contract. At this point it is 11pm the service contract which works at any ford dealership sounded good. A new contract was being written up not clear however on what it was and I was supposed to get a call the next day I assume if it went through. The car I wanted was a located car and they did not know exact time it would arrive. So at this point no big issue as unk if really in a contract and they did not have the car yet. Well no calls all week. We have called them 4 times and they don't know anything yet they say I am in a contract. I looked on the internet and located the exact car the alleged contract was for down to the vin at another dealer...Bellevue ford lincoln mercury. Sound allegedly is supposed to get the vehicle from them. Have called sound again and they can't answer a SIMPLE question. I don't know if I am in a contract, if they are getting the car...nothing and they give multiple answers about where sales managers are when you want answers. The whole operation is slimely, ZERO customer service and would tell anyone thinking of looking at this dealership to don't and go anywhere else...anywhere else!!!! Worst car buying experience I have ever had and I have bought 8 cars in the last 15 years all new. I'm not even sure I've bought a car from them!!!!!! Sad thing, simple customer service is easy....just call and keep the customer informed even if not good news we at least have some news. More

Would not give me a price. wanted me to sign credit app before knowing the price. really hi pressure sales group. I offered more than kelly blue book value for a fair quality high mile vehicle. PLEASE SAVE before knowing the price. really hi pressure sales group. I offered more than kelly blue book value for a fair quality high mile vehicle. PLEASE SAVE YOURSELF go somewhere else. "Good Chevy" had great customer service and seemed no bull. I didnt find anything though. More

After purchasing a 2008 Ford Mustang, v6, 4.0 with a 3 year warranty and 879 miles on it in April 2008, I went to the store last week and on my return trip home my car bogs down in first gear when I try t year warranty and 879 miles on it in April 2008, I went to the store last week and on my return trip home my car bogs down in first gear when I try to take off across an intersection, but seemed to get going in 2nd gear. Knowing I have a 3 yr warranty, I attempted to go ahead and drive to Sound Ford in Renton, Wa (where I purchased the car), from W.Seattle. I noticed smoke coming thru the ac vents, couldn't get into 3rd gear, the car started losing power, then it died on I-5. I could start the engine, but couldn't move. I called the towing company that delivers to Sound Ford, and had the car towed the rest of the way there. Sure, they loaned me a focus to drive because "it may be a day or so before they were able to look at" my car - that was @ 1:30pm fri afternoon. Around 7pm Sat evening a service tech calls and tells me the car needs a new clutch, its not covered by warranty (friction part), and its gonna cost $2100.00 to replace a clutch, just a $350.00 clutch! She says I need to apply for a Ford Credit Card and will leave a note on our "paperwork" that we will be filling out an appl when we bring the loaner back on Tues. (this was memorial weekend). We called dozens of tranny and clutch specialists ie: Ray at Walt's, Pete at his Renton tranny shop, Robs tranny, to name a few. The absolute, most highest amount any of these mechanics would charge for a "very worst case scenario" figure was $1500.00 TOPS! That would INCLUDE towing (most shops), clutch replaced, resurfacing, AND labor. We returned the loaner on Tues and asked Patrick (soundford svc mngr)for the keys to our car, he said "hold on let me see the notes sean has on your car...", then starts stuttering and says "yeah, you have a balance of $165.00 for the hour the technician spent 'looking at the car', The diagnostics weren't covered by the warranty because they ended up showing the problem was the need for a new clutch which contains a friction part". We had to pay that $165.00 before he would give me the car keys. We can't GET a 'Ford Credit Card' to fix the stock clutch that broke at 20,000 mls., we don't have $2100.00 to give them for a $350.00 part & $1750.00 in labor(4 hrs work tops), we can't just leave the car at soundford. So, the shop (Aamco)that towed our car away from soundford located a clutch for our car - which is so new only Ford motor co sells them right now - gave us a 2 yr/20,000 mile warranty on the clutch & work done (friction parts & all), took $550.00 to get the part ordered & installed and let us make payments on the $700.00 balance. Gary at Soundford contacted us 3 days AFTER we had our car towed to another shop to tell us 'Ford Motor Co authorizes him to pick a customer to help once a year with repairs and he would have been able to replace the clutch and pay for all but a couple hundred for labor, but now, a non-Ford ASE certified mechanic has "looked at" the car, so there is nothing he will do', even if we towed the car back to soundford. THERE IS NO WAY THEY WILL EVER TOUCH MY CAR AGAIN! I WOULDN'T RECOMMEND DOING ANY KIND OF BUSINESS WITH SOUNDFORD. THEY KNEW THE CAR HAD 890 MILES & "EXCESSIVE WEAR" ON THE BACK TIRES WHEN WE BOUGHT IT, PROMISED TO ACKNOWLEDGE THOSE MYSTERIOUS MILES IF & WHEN ANYTHING SHOULD "PREMATURELY 'BREAK DOWN'", ITS WHY WE BOUGHT THE USELESS FENDER TO FENDER 3 YEAR WARRANTY! More

I WENT TODAY TO GET A USED CAR A FAMILY ONE RECOMENDED BY MY ROOMATE I DECIDE TO GIVE THE A CHANCE I GOT JUAN CAME OUT AND ASK ME IF I WANT A CAR I SAY YES AND I TOLD HIM MY TERMS WHICH HE IGNORE ANY WAYS BY MY ROOMATE I DECIDE TO GIVE THE A CHANCE I GOT JUAN CAME OUT AND ASK ME IF I WANT A CAR I SAY YES AND I TOLD HIM MY TERMS WHICH HE IGNORE ANY WAYS HE FOR MY INFO AND THEN TOOK IT TO HIS "SUPERVISOR" AND MINUTES LATER CAME OUT AND TOLD ME TO FOLLOW HIM TO TAKE A LOOK OF MY OPTIONS THE FIRST ONE WAS A SENTRA UGLY COLOR THEN WAS PONTIAC UGLY AS WELL AT THSI POINT I TOLD HIM THAT I WANT AN SUV HE TOLD ME BECAUSE IS MY FIRST TIME BUYING I DONT QUALIFY WHITOUT MORE DOWN PAYMENT WHICH TURN OUT TO BE MORE THAT WHAT I TOLD HIM THEN SHOW ME A CHRYSLER THAT WORTS ABOUT $6000 ABD TRY TO SOLD IT TO ME FOR $13000 PLUS MORE AND IT HAD SOME FUSE BURN OR SOME ELECTRICAL PROBLEM WHICH HE AGREE TO FIX BY THE END OF THE DAY HE KEEP INSISTING TO TA TAKE THE CAR TODAY AND SING THE PAPER WORK BEFORE FIXIN ALREADY MENTION ISSUES AND HE STILL WANT MORE MONEY AS DOWN PAYMENT AT THIS POINT MY KIDS ARE HUNGRY AND TIRED AND THEY ASK ME TO USE MY WIFE AS COSIGNER EVEN THOUG SHE WASN'T PRESENT NAW I TELLING JUAN I'LL BACK LATER ANOTHER DAY PERHAPS TO FINSH PAPER WORK AND I NOT TAKING THE CAR TODAY WHIT THOSE ISSUE HE GOT MAD ALREADY HAVE MY KEYS DONT WANT ME TO GO SO HE CALLED ROSENDO PARENTLY HE IS A SENIOR SALES B.. MAN TRY TO CUT DOWN SOME OF THE DOWN PAYMENT INSISTING THAT I TAKE THE CAR TODAY OR GIVE HIMM SOME CASH SO HE CAN WAIT FOR ME TO GO TAKE CARE OF MY KIDS JUAN DIDNT WANT IT TO GIVE ME KEYS BACK EVN THOUG I TOLD HIM ABOUT MY KID S HE JUST CARE ABOUT THE DOWM PAYMENT AND NOTHING ELSE SO DO NOT GO THERE ,TURN OUT THAT THEY DIDNT TURN MY APPLICATION TO A BANK SO THAT WAY THEY WOULD MAKE PEOPLE SING AS IF U ARE ALREADY APROVE AND TURN AROUND AN SAY THAT U DIDNT AND NEED MORE DOWM PAYMENT.AAASSSHHH.. More

I went in looking for a new car.... I had seen several advertised on the internet, I realized that i would not get all of the rebates that went with the price on the internet but that I would qualify for advertised on the internet, I realized that i would not get all of the rebates that went with the price on the internet but that I would qualify for others and I had an idea of the price it should be. When I got there I was told none of those cars were there and that I wouldn't qualify for any rebates. They then showed me a used car, I told them my price range and what I would be willing to pay monthly. The first price they showed me on a used 2006 Fusion was 23995. I was not impressed I had my blackberry and looked up the blubook on the vehicle and it was 15,000 at the top end with the average being 13000. I showed this to them and magically they came back with an offer that was 16000. This was still to high. After rangling a deal with them, they tried to change the terms of the deal, At this point I went elsewhere. I have never felt so slimey after trying to buy a vehicle. I would encourage buyers to look elsewhere More