Sound Ford

I love my new 2015 Escape! I bought a new 2015 Ford Escape from Sound Ford in Renton 2 weeks ago and couldn't be any happier. It is only my 5th car in the last 50 years and the I bought a new 2015 Ford Escape from Sound Ford in Renton 2 weeks ago and couldn't be any happier. It is only my 5th car in the last 50 years and the process was fun and exciting. The vehicle is awesome and the customer service of both the sales team and financial department matches the A+++++ I've given them. Ask for Chris Hooten-Smith for sales, - he will do anything and everything to help you get the best deal on an amazing vehicle, and then if you're lucky enough to get Nabu in the Financial office for your closing, he will go the extra mile to be sure you fast and personal service as well as going beyond what anyone would expect in the financial side of a transaction. I highly recommend Sound Ford of Renton, they've not only given me the dream of owning a SUV I love, but have made a friend for life. Seriously, ask for Chris and Nabu and you won't be disappointed More

Bad customers services (Very RUDE) Don't shop at Ford Renton dealer. They got the worst customer service and their finances and sales representative is not hones! We purchase a new SUV Don't shop at Ford Renton dealer. They got the worst customer service and their finances and sales representative is not hones! We purchase a new SUV there and when we took it for service. We have so much miss understood on our contract. Please people do your homework don't get scam from these dealer and please read the fine print! More

Shady Shady Shady,,, Buying your kid their first car should be a fun and exciting experience. Sound Ford managed to turn this into a frustrating and totally irritating nig Buying your kid their first car should be a fun and exciting experience. Sound Ford managed to turn this into a frustrating and totally irritating nightmare. Filled out a credit app online. Spoke to someone at the dealership and they quoted me a price that was within my range. Great! Take my kid down there for the test drive. Go to do the deal and they "have to pull my credit again?" They called it a "hard copy." Then they come back and tell me a payment over $100 more because "my credit scores changed." Ya, overnight? Get Real Right??...Then they tried to give me 5 different interest rates, none of which matched what I was quoted after filling out my credit online. I verified with several other dealerships that the "hard credit app" is a load of BS, It was only done to try and get me into a higher payment. To top it off, my wife has a discount card through her employer that offers %15 off of used cars. She called and spoke with a gentleman who first tried to tell her the discount only applied to new cars. She read him verbatim what the site said and after putting her on hold a couple of times came back and said the discount is off of the "retail" price and could not be used on "internet specials." Well every used car was an online or internet special." So essentially the card is useless. You wonder why car salesmen and dealers get such a rotten reputation...THIS IS EXACTLY WHY! How about be honest and forthcoming and don't try screw people every chance you get. You don't want to be known as shady? THEN DON"T DO THINGS THAT ARE SHADY!!!!!!!!! More

We are very happy with our new car. Australia is a great salesperson. She helped us find the perfect car for our family. We highly recommend Sound Ford. salesperson. She helped us find the perfect car for our family. We highly recommend Sound Ford. More

pressure tactics and manipulation - STAY AWAY! I went to purchase a new 2014 Ford Mustang from Sound Ford. The car was priced competitively and was accurately described on the Sound Ford website. I went to purchase a new 2014 Ford Mustang from Sound Ford. The car was priced competitively and was accurately described on the Sound Ford website. However, the process to negotiate a deal was UNBELIEVABLY DIFFICULT -- so much so that I eventually left without buying. The Sound Ford sales staff are, apparently, encouraged to use the worst sort of pressure tactics -- they took away my trade-in keys early in the process so that I could not get up and leave during the negotiation; they kept me waiting (over ONE HOUR, in total) while the sales team "discussed" the deal in a back room; they low-balled the value of my trade-in (they started by offering me less than 25% -- less than 25%!! -- of what they eventually offered me for my trade). In short, the Sound Ford new car sales team relies on PRESSURE TACTICS and MANIPULATION to make deals. My recommendation: STAY AWAY! [One week after my visit, Sound Ford sales manager August Leinweber called me to follow up. He apologized -- sincerely, I believe -- for my bad experience. Though I appreciate the apology, the fact remains that the Sound Ford sales team tried to pressure and manipulate me into a purchase -- never a good sign. I purchased a 2014 Ford Mustang from a different dealer.] More

The friendliness of customer service rep and ease of purchase. Bill was very patient,nice and informative he made me feel I was getting the best deal and answered all my questions I was smiling all the purchase. Bill was very patient,nice and informative he made me feel I was getting the best deal and answered all my questions I was smiling all the way home in my new Ford escape I'm very pleased with the service I received I would recommend sound ford to everyone More

Australia was great! no pressure sales person, knowledgeable, helpful and accomodating. She made this an enjoyable experience unlike the usual 'dreaded' experience we expect when buying a vehicle. knowledgeable, helpful and accomodating. She made this an enjoyable experience unlike the usual 'dreaded' experience we expect when buying a vehicle. She is an asset to this dealership. More

I have bought 2 vehicles in the last couple of months from Sound Ford. One new car and one used truck. The reason I came back for the 2nd car from Sound Ford is because of the wonderful service I got from Sound Ford. One new car and one used truck. The reason I came back for the 2nd car from Sound Ford is because of the wonderful service I got from Australia. She was terrific and I will gladly refer anyone to her. She is so friendly & personable and makes you feel like you have known her for a long time. She was very informative about all the aspects of both vehicles. I learned a lot from her. I would definitely come back again if I needed to and would want Australia to handle it. More

We have just purchased a 2013 Ford Truck Escape from Sound Ford in Renton, WA after purchasing a 2014 Mustang also from Sound Ford in Renton, WA. Both the vehicles are in good conditions. We are happy w Sound Ford in Renton, WA after purchasing a 2014 Mustang also from Sound Ford in Renton, WA. Both the vehicles are in good conditions. We are happy with the way David and Mathew of Sound Ford in Renton, WA have treated us. We have also received thorough training on how to operate the vehicles. It is a comfortable experience in dealing with the staff members of Sound Ford in Renton, WA. We hope to continue receive positive attitudes for the after-sale services for our two vehicles mentioned above! More