Sound Ford

Came in, got what we wanted and drove off down the road We completed our online research for a lightly used pre-owned vehicle and settled on a 2016 Explorer EL. Sound had a couple in stock and the price lo We completed our online research for a lightly used pre-owned vehicle and settled on a 2016 Explorer EL. Sound had a couple in stock and the price looked good. A Saturday test drive was scheduled and details about the vehicle were discussed with Sales Manager Kwok Yau. He said we could bring the whole family down and take a look at the vehicle. Upon arriving at our appointed time, Kwok set us up with Produce Specialist James Adams for a test drive and to get to know the vehicle. James was very knowledgeable about the rig and showed us everything from soup to nuts. Upon deciding to pull the trigger on the purchase, James introduced us to Sales Manager Bill Rajpal who aided us in working out the details of the transaction. The whole team were very patient with us as we have a two year old who was intent on exploring every nook and cranny of the showroom while we were waiting for financing to be approved. Once it was, their finance guy, Nabu Thomas, helped us roll through the final steps of the process to get out the door with our new (slightly used) vehicle. Overall, we had a smooth and enjoyable experience and I would recommend this outfit to anyone looking to get into a new vehicle in an efficient and timely manner. More

Easy and good choice made. Diana was very helpful to us in deciding to choose Ford F-150. We were debating between Ford and other makes, but after a good test drive and thorough Diana was very helpful to us in deciding to choose Ford F-150. We were debating between Ford and other makes, but after a good test drive and thorough walkthrough and comparison made by Diana, we were able to decide easily. We love our new Ford and would recommend visiting Sound Ford. More

No pressure I came in looking at some trucks, I was comparing Toyota Tacoma and Ford F-150. It pressure free environment which I really like and Diana was knowled I came in looking at some trucks, I was comparing Toyota Tacoma and Ford F-150. It pressure free environment which I really like and Diana was knowledgeble and able to answer my questions. More

Great experience I bought a 2017 Raptor, Eric Kallberg and James Adams were great. I traded a Tahoe and got a decent deal on the trade. I would buy from Sound Ford of I bought a 2017 Raptor, Eric Kallberg and James Adams were great. I traded a Tahoe and got a decent deal on the trade. I would buy from Sound Ford of Rent again. More

it was a very nice experience. When I came in to look at some trucks I was nicely greeted, Diana showed me options on the trucks. Took a test drive, she explained features of the ve When I came in to look at some trucks I was nicely greeted, Diana showed me options on the trucks. Took a test drive, she explained features of the vehic More

5* to Everybody That Helped Us At Sound Ford Our first contact was with Susan MacKendrick in Internet Sales. She supplied us with information on a current vehicle in stock and worked with me on Our first contact was with Susan MacKendrick in Internet Sales. She supplied us with information on a current vehicle in stock and worked with me on an option to order directly from the factory. She suggested we come and check out the on hand vehicle which we did. We met Mike Locke-Berry, Sales Manager and Becca Stover, Product Specialist. Becca spent a few hours (really!) teaching us about the C-Max Hybrid and generally holding our hand. With her knowledge and information provided we were sold on the vehicle on hand. She helped program the bluetooth, clean out our trade, and check the price on other options. Mike, the Sales Manager, did everything he could to make us happy and satisfied. No stress - no pressure. 5* to the cookies and the fancy coffee in the lounge 2* for the dirty vehicle delivered to us with sticker residue and dirt - we know how to wash a car and did when we got it home. More

Great experience here! My family got excellent service from Jay Siverson & James Adams when we were there. Especially James went above and beyond his duty to show us how the My family got excellent service from Jay Siverson & James Adams when we were there. Especially James went above and beyond his duty to show us how the new car work in detail and he followed up by his phone call and emails making sure we enjoy our new car. Kudos James! More

Sales review She was great in the purchase of my new vehicle. She was new and even though I was indecisive and test drove many vehicles, she was patient and helped She was great in the purchase of my new vehicle. She was new and even though I was indecisive and test drove many vehicles, she was patient and helped me find the right one and even the color I wanted. :) More

My salesman was top notch, but that's about it. Caesar was our main man. He was with us every step of the way. His ability to be tentative, empathetic, reasonable, and communicate with his Customers Caesar was our main man. He was with us every step of the way. His ability to be tentative, empathetic, reasonable, and communicate with his Customers is invaluable in the auto sales industry. I'm glad we had him and so would anyone else lucky enough to snatch him up. Having worked in car sales myself, I feel I know the way things should be run. I wish I could say the rest of the experience was without stress, but that was not the case. The oppressive and outdated nature of the sales manager was probably the worst of it all. His downfall was his inaccurate judgement based on my age and what he assumed I would and would not know. The act of talking to me like a child as if I knew nothing surely must have been regrettable when in the end, after putting up a xxxx of a fight, the two of us came to common ground. I'm sure he was shocked with what I knew and I understand that it is fairly uncommon for anyone, let alone someone at 22, to know the inner workings of the auto sales model. The next part was more of a serious hygienic concern. Having seen this car online with pictures of snow still fresh in the background, I knew that the vehicle had been sitting for a while. What I didn't know however, was that that vehicle had been sitting in the same condition it was traded in for an even longer amount of time. The car was absolutely filthy, never ONCE was it put through the STANDARD detailing service to ensure best possible quality for a potential buyer. The evidence was clear, by the dozens of stains, rancid smell (some combination of a rotting pig carcass and sewage), and the all but welcoming dead cockroach in the center counsel. There was a significant bulge in the front left tire that was swapped out; though it was after much insistence. Now luckily, we still had Caesar. Caesar went above and beyond for us, and though he did not have to, spent the better part of an hour vacuuming out the car for us and trying the best he could to get it to showroom quality. He never was able to achieve the showroom quality (not that anyone could have in that amount of time) but the effort was certainly noticed and greatly appreciated. More

Ford Fusion, good! We got great service and advices from them, nice people working there. They help us to choose the right car and credit fou our family. We got great service and advices from them, nice people working there. They help us to choose the right car and credit fou our family. More