Sooner Kia

Service The service techs were friendly, knowledgeable and cared about taking care of my vehicle. I had taken my Sorento to Walmart for an oil change, when The service techs were friendly, knowledgeable and cared about taking care of my vehicle. I had taken my Sorento to Walmart for an oil change, when I began to have a leak somewhere from my engine, I took it to the dealership and the oil plug was loose, along with other problems caused by Walmart. Big Red's service dept. remedied the situation for me and a lesson was learned about where to have oil service from now on! More

good job Vince and Daniel are great to work with. Just be prepared to be there a while while they work on the best deal. We just got our 3rd car so hopefully Vince and Daniel are great to work with. Just be prepared to be there a while while they work on the best deal. We just got our 3rd car so hopefully we get our referral money. More

No customer Service Heard all of their advertisements on the radio, so on my day off of work I drove down there. When I pulled up I got out of my car and proceeded to loo Heard all of their advertisements on the radio, so on my day off of work I drove down there. When I pulled up I got out of my car and proceeded to look at the Kia Souls. No one came out to assist me. Finally I saw a salesman coming towards me (I was the only one on the lot), I thought help was finally coming. Nope. He was talking dirty to someone on his cell phone and walked right passed me. I called the main number and requested assistance, but the receptionist acted like she didn't know what customer service was. Apparently this was beyond their comprehension. I left and will never go back. More

3rd time was the charm I have bought two cars previously from Big Red. Both without incident. The 3rd time was a little different as I had some issues with the car missing p I have bought two cars previously from Big Red. Both without incident. The 3rd time was a little different as I had some issues with the car missing parts. After a few weeks I am happy to say that Lisa Bell and Bruce from the service department went out of their way and took care of me. I hope that I continue to have a great relationship with the dealership because it is people like the above that deserve the title Customer Service. More

Surprised me! I purchased a used Kia from Big Red at a more than fair price for them after the salesperson told me there wasn't anything wrong with it. Turns out t I purchased a used Kia from Big Red at a more than fair price for them after the salesperson told me there wasn't anything wrong with it. Turns out the stereo is fried. First they said the previous owner installed an after market stereo and didn't replace the original one correctly and they would fix it. Then their service tech came and told me, yeah he could fix it...for $300! I responded to their email thanking me for my purchase and asking me to leave several reviews by stating this and that they should repair it or refund $300. Needless to say, I received zero response from them. So, all they did was reinforce the used car sales stereotype of being dishonest. If they surprise me and deal with this issue I will update my review. ******UPDATE******Well, it took some time (2 weeks) but they did surprise me! They fixed the stereo issue at no additional charge to me and it works fine. The service techs were very friendly and they even washed the car when they had finished. I wish I hadn't gone through the hassle of trying to get the repair done (and the haggling over the cost) but they did come through in the end and because of that I can now recommend Big Red. Just remember your due diligence. More

Poor salesmanship inadequate service dept nothing that they promised was delivered a part that was missing I had to go in twice and they had the salesman put on instead of the service departme nothing that they promised was delivered a part that was missing I had to go in twice and they had the salesman put on instead of the service department and now in less than a week the part is broken and my paint is messed up then they scheduled an appointment that doesn' exist .we're showing only only 3 percent oil life and they refused to do an oil change and they promised to the car out and they only half pray vacuumed leaving all the middle and vacuumed More

Got a brand new car when we didnt even know it was possible We were able to get into a car wit 0 dwn n in our price range thanx so much Dre that help us soo much....we will letting anyone we know in the need of We were able to get into a car wit 0 dwn n in our price range thanx so much Dre that help us soo much....we will letting anyone we know in the need of car to come here... More

Great I worked with David Cox he was so helpful an determined to get me in a car I was very pleased with him I would send anyone there I worked with David Cox he was so helpful an determined to get me in a car I was very pleased with him I would send anyone there More

"Great experience" Eric was the salesman and he was very good at helping me pick out the right Kia Soul in the right color, explain all the bells and whistles, allowed m Eric was the salesman and he was very good at helping me pick out the right Kia Soul in the right color, explain all the bells and whistles, allowed me a real test drive and decreased the pressure that one usually feels when shopping for a new car. From the time that I drove into that parking space until I left the dealership in my new car, I never felt pressured. It was actually a pleasant experience. More

Great Salesman Big Red KIA should have more employees like Vernon Vann. He made the time we spent there stress free, Not only that he went out of his way and came to Big Red KIA should have more employees like Vernon Vann. He made the time we spent there stress free, Not only that he went out of his way and came to my home to get the rest of the paperwork that I had forgotten. I have bought many cars in my 60 some years and NEVER had a salesman offer to come to my home to finish up a sale. We were treated with respect and kindness. Hold on to this man and maybe have some of your other sales persons learn from him, because the 41/2 hr I was there I saw and heard some very rude remarks and treatment and because none had name tags I there fore couldnt make a complaint as I most certainly would have... More