Sooner Kia

Awesome!!!! A awesome dealership to go because I didn’t have to wait for a very long time and I highly recommended sending other people to the dealership. A awesome dealership to go because I didn’t have to wait for a very long time and I highly recommended sending other people to the dealership. More

New Sorento This is my 3rd vehicle that i purchased new at this dealer. Andrew Fawler was amazing and recommend using him. Absolute best car buying experience I’v This is my 3rd vehicle that i purchased new at this dealer. Andrew Fawler was amazing and recommend using him. Absolute best car buying experience I’ve had. More

Great experience. They were very knowledgeable about their products and they made me happy. I bought my first car and I’m sure it will last me a long time. They were very knowledgeable about their products and they made me happy. I bought my first car and I’m sure it will last me a long time. More

Awful customer service I took my car in for headlight issues that I had been having, such as sometimes working, sometimes not. The guy at the front computers said nothing to I took my car in for headlight issues that I had been having, such as sometimes working, sometimes not. The guy at the front computers said nothing to me but “where’s your keys?” when I walked in. Was quoted an hour wait and that they would call me when/if they found the issue. 1.6 hours go by, and I call THEM, and they say that there’s a “burned out switch” that needs to be replaced for $350. In the very next sentence he tells me “the switch has a short”. Different things. He then asks if I leave my headlights on at all times, I tell him yes, and he then tells me that that is why my lights are burned out. He told me both headlights work, when I know that when I pulled in, only the left one worked. He told me the mechanic hit it, it came on, and then went back off, so he mistook that for both of the headlights to be working. I asked him since there was such confusion in the situation, if I replace both bulbs that are “burnt out/work when you hit them”, and keep my lights turned off during the day, would that help my problem? He said yes. So to replace both bulbs was quoted at $25. Alright cool. He says there’s also a steering recall that needs to be fixed, will take 30 minutes, and they will call me when it’s ready. 50 minutes pass and I call THEM (6 times) to get through to the service department, finally I ask if my car is ready and they tell me yes. I didn’t even bother asking why I was having to call them to get information. So after a total of 3 hours, left in the dark, confusion/misinformation, and being treated like I know nothing, I have my car back with new bulbs. I’m not sure who the front guy is who checks people in, but his customer service skills aren’t good. I work in the service industry as well, and I never leave bad reviews because I understand what it’s like to have to deal with people. But this was honestly the worst experience I’ve ever had with any service department/dealership. And I’ve bought cars from dealerships before. That’s saying something. More

Awesomeness Our sales rep was upfront and honest about everything. He was easy to work with, and talk to through the process of getting my beautiful car. Our sales rep was upfront and honest about everything. He was easy to work with, and talk to through the process of getting my beautiful car. More

2018 KIA OPTIMA I came in with expectations and they were all met. Ryan was my salesman and he did great!! I do not have no complaints . I will be back for sure. I came in with expectations and they were all met. Ryan was my salesman and he did great!! I do not have no complaints . I will be back for sure. More

Great atmosphere This is a great place and I highly recommend it. The sales people are so nice and patient. Any one in the market for a vehicle visit Big Red Sports! This is a great place and I highly recommend it. The sales people are so nice and patient. Any one in the market for a vehicle visit Big Red Sports! More

Easiest Ryan Woods helped me find and purchase a car during a short afternoon. As a woman, I didn't experience any sort of sexism, condescension, or mansplain Ryan Woods helped me find and purchase a car during a short afternoon. As a woman, I didn't experience any sort of sexism, condescension, or mansplaining. I was treated with respect and Ryan was really easy to work with, as were the finance and other employees. I chose the car, test drove, got financing, and drove home in my sweet new ride with absolutely zero difficulties. Pleased with my choice of dealership and will recommend to others. More

2018 soul They provided a low pressure atmosphere while focusing on the needs and wants of the customer. All involved we're very professional. Muy buen servico They provided a low pressure atmosphere while focusing on the needs and wants of the customer. All involved we're very professional. Muy buen servico Tino y Juan son muy buenas personas con excellente humor More

It went smooth Talked to jenifer in the internet department. She put everything together before we went there . the rest of the process took 45 minutes from start to Talked to jenifer in the internet department. She put everything together before we went there . the rest of the process took 45 minutes from start to finish. Thanks to our saleman kyle . More