Sons Kia

Excellent Service! My recent experience at Sons Kia in McDonough could not have been better! Services were extremely professional and accommodating as I had a major repa My recent experience at Sons Kia in McDonough could not have been better! Services were extremely professional and accommodating as I had a major repair done to my car that was finished quicker than expected and Sons Kia stayed in constant contact through phone and e-mail to let me know when it was done. More

Great Experience ! My experience in buying my new 2018 Kia Optima was great! My salesman was personable , knowledgable , and a great listener , and was responsive in sh My experience in buying my new 2018 Kia Optima was great! My salesman was personable , knowledgable , and a great listener , and was responsive in showing me what I both needed and wanted . He didn't waste my time trying to give me something I didn't want . A great deal ! More

Excellent Customer Service! Excellent service! I traveled 30 miles, because I heard that this location gave excellent customer service! I recently purchased my first Kia and wa Excellent service! I traveled 30 miles, because I heard that this location gave excellent customer service! I recently purchased my first Kia and wanted to have it serviced by a Kia dealer. There was a location much closer to me, but after visiting that location twice, I knew that they did not deserve my business!!! I presently work two jobs in the customer service field and know that my customers deserve great customer service... It goes a very long way!!! My service began before I even got out of my car! 😃 Thank you Tim Chhom and every associate that took the time to make me feel welcomed to Sons Kia!!! 👍💪😀 More

DO NOT GO IF YOU ARE A WOMAN I used the "make a deal" app to get the negotiations started with Sons Kia the night before I went to the dealership. So, I was shocked when I was tol I used the "make a deal" app to get the negotiations started with Sons Kia the night before I went to the dealership. So, I was shocked when I was told that the "key was lost" for the car I had been negotiating for on the platform hours earlier. I was told this means it's probably sold, yet it's still being advertised on their website days later. Seems like this was a tactic to only show me significantly more expensive cars. I selected a different car and then logged on to the platform to see what incentives were applied - so I was shocked when a piece of paper was presented to me that was about 5k higher than what was reflected on their electronic platform. I asked the incredibly ride sales manager EJ to match what was shown on the platform but he refused. He told me "that's not how it works" repeatedly. When I began to inquire about some of the other fees on the estimate paper that weren't on the platform (taxable fees, non taxable fees) he became irritated and incredibly condescending telling me repeatedly and forcefully "You're not listening to me, you just don't get it" and "You're treating me like a liar" in the most amount of mansplaining and guilt tripping I have ever been subjected to in my life. He pissed me off, so I told him I needed to do more research before I buy because clearly "I don't get it" and I asked for the keys for my personal vehicle to be returned so I could leave. He then said "Oh, so now you're going to walk away after the salesman spent all this time with you -- oh, I see how it is!" WOW. My husband was furious, he told me if he had been the one asking the questions that manager would have NEVER spoke to him like that. As a matter of fact, he tried to approach my husband to elicit sympathy for himself while I attempted to retrieve my keys. After several minutes of waiting for my personal car keys another manager approached me and seemed very concerned over our experience. He sat down and asked me to go over everything line by line. He was not offended by my questions and was able to work out a deal that was closer to what the online platform was showing. Had it not been for Joel (our salesman) and this other manager I would have NEVER made the purchase. Totally abusive behavior. I wish I could go back in time and buy a car off of Carvana. More

Professional Service Review It was my first time getting my car serviced in McDonough, GA and I must say that I was extremely pleased from the moment I walked in! I w Review It was my first time getting my car serviced in McDonough, GA and I must say that I was extremely pleased from the moment I walked in! I was greeted with a smile and was taken care of right away. I only had to wait about 1hr and my car was ready. The waiting area was very clean and comfortable. I must say, given the fact that I'm very new to the McDonough area, I will be back again to have my car serviced! More

Oil Change and Tire Service I was very pleased with the prompt service. My consultant Tim Chhom was awesome. He kept me abreast of everything. Great location to work with. I was very pleased with the prompt service. My consultant Tim Chhom was awesome. He kept me abreast of everything. Great location to work with. More

Found crack in back window and they would not replace. Found crack in the back window and they said they would not replace it that it was not there problem. Will not refer to anyone. Very dissatisfied. Found crack in the back window and they said they would not replace it that it was not there problem. Will not refer to anyone. Very dissatisfied. More

Awesome Experience Service Department I had an awesome experience when I took my vehicle in for service. The guy was courteous from start to finish. He was really nice Service Department I had an awesome experience when I took my vehicle in for service. The guy was courteous from start to finish. He was really nice but I can't remember his name in which he gave me his business card but I misplaced it. The only thing you all have to spruce up is the snack and drinks. When I take my Audi for service, they have all the treats even down to green tea! (Smile) Overall, keep up the good work and kudos to my service agent. More

My First Service w/Sons Kia of McDonough GA My 1st Service w/Sons Kia in McDonough, GA Great overall experience! I was met immediately as I drove up into the garage & asked what services were My 1st Service w/Sons Kia in McDonough, GA Great overall experience! I was met immediately as I drove up into the garage & asked what services were needed. After discussing and confirming services I was escorted to a comfortable waiting area with free coffee & cake! About half way into the wait I was given a briefing and told approximately how much longer the wait would be; my oil change & tire rotation was completed within an hour... More

Kia Optima!! I purchased a car May 2018 and had a great experience at Son's Kia. Their staff were very courteous, helpful, and everyone smiled. I worked with Ro I purchased a car May 2018 and had a great experience at Son's Kia. Their staff were very courteous, helpful, and everyone smiled. I worked with Robert to get my vehicle and he was such a nice guy. I love my new car!! More