Sons Honda

Very expensive, slightly courteous, ultimately disappointing I went in on a Saturday, with an appointment, after having my car poorly serviced by a local wrench. After the initial inspection, Sons Honda found 5 I went in on a Saturday, with an appointment, after having my car poorly serviced by a local wrench. After the initial inspection, Sons Honda found 5 major concerns in the maintenance. I don't know if it was one dealer badmouthing another to lend credibility to their diagnosis but I fell for it. I have a great used 13-year Honda Accord that I've never had anything wrong with in the three I've owned it. They recommend a timing on the top end, which by the way is very $$$. I was reassured they could complete it by the end of the day. It was suggested I rent a car as to not wait (as I had no other means of getting home) and they would call me when the car was ready. In the late afternoon, I received a call from the service department stating "a valve was bent" during the timing repair but they (Sons Honda) would repair it at no cost to me and that the rental car fee would be paid for by the dealer. EIGHT days later, after speaking to FIVE different people, two hours before they closed on the following Saturday, I was told I could pick up the car. The initial quote I received was incorrect and I had to inform the last person I spoke with that their tech, in timing my car, bent a valve, which required the whole top end to be removed and sent off to a third-party shop to reseat all the valves. Apparently, I should've been grateful for them rectifying their mistake but wasn't ever kept up to date on its progress. I was promised the return of my car FIVE different times. I also discovered that the dealer did cover the car rental but not the insurance I had to take out on it to use. They refused to reimburse me stating that insurance isn't covered on a rental they offered to pay for (which, to me, doesn't really make sense). I was given a "discount" of $100, though my rental insurance fee was $261. To top it off, the aftermarket remote start I had installed years ago was reset and nonfunctioning. When I pointed this out, their only response was that the feature wasn't a Honda product and no one in their service department knew how to amend this, despite the fact that their tech either disconnected or reset it. So, I had to find another shop, pay another $45, to have this fixed. I've never understood this kind of reasoning by ANY retail business, on shortchanging customers, less than honest "interpretations" of facts and glossing over details. I understand people make mistakes and, STUFF happens, but when no one steps up to rectify his own fault, it leads me to believe that cutting corners is more important in the long run than actually establishing a customer base. Once again, I'm on the search for another auto repair business, where my old car and my want of fair service isn't a bother. More

Sons Honda made the buying experience awesome! I recently bought a Honda Civic from Sons Honda. Derek and Muhammad helped with the purchase. They were the best in every possible way and made the pu I recently bought a Honda Civic from Sons Honda. Derek and Muhammad helped with the purchase. They were the best in every possible way and made the purchase a happy and awesome experience. I scheduled an appointment, had a test drive and completed the paperwork on same day. They provided the best price and best customer experience. More

Worst Dealership If I could give negative stars I would do so. I was looking for Odyssey Exl w/navi and sales rep Tamika called me 6 times on Saturday morning promisin If I could give negative stars I would do so. I was looking for Odyssey Exl w/navi and sales rep Tamika called me 6 times on Saturday morning promising a real good price better than our local dealership. I live an hour away and drove in afternoon to get the car. On reaching there they made us wait for an hour and then told us the price was actually for Exl, which actually $2000 cheaper and that is only one they can give. When I asked to see sales manager, Otto came by one time and gave me an unbelievably high quote on Exl w/ navi. When I said it was higher than what I have ever heard he said he was going to work some numbers and then made us wait for another 2 hrs but never came back. He sent his sales guy and told us to go take that price or leave. By that time we were hungry and tired and my son was crying so my wife suggested that we should take the Exl and leave, but when we suggested that even then Otto did not come back and they refused to give us the color promised and we were just told to leave rudely by there rep. I am never ever recommending this dealership to anybody nobody should even step in there by mistake. More

Poor treatment of a returning customer This dealership seems to encourage shady deals. I went in to do an upgrade trade in on my wife's Accord and wanted to cancel the gap on the trade in This dealership seems to encourage shady deals. I went in to do an upgrade trade in on my wife's Accord and wanted to cancel the gap on the trade in and not transfer it to the new vehicle. The finance guy kept harassing me about keeping the gap. I continually expressed my opinion and clarified that I wanted the refund of the gap sent to me. I also asked how soon could I expect the refund. I refused to put any money down and expressed from the beginning that if I had to put money down then I wasn't interested in the deal. It turns out the finance guy fixed up the deal to where they kept my gap refund and used it as a down payment on the new vehicle. They then proceeded to argue that they had all the documentation with my signature and that I agreed to the deal. I do not enjoy being called a liar and having things stolen from me. This guy covered his tracks so well that I knew he has done this many times. I will not be a repeat customer!!!!!!! More

FRAUD! Horrible experience! They are a bunch of rep offs. My husband and I were referred to this dealership by Geico's adjuster, GT, who was currently assist Horrible experience! They are a bunch of rep offs. My husband and I were referred to this dealership by Geico's adjuster, GT, who was currently assisting us with our 2011 Honda Accord, which was deemed a total loss on May 15, 2015. We were told to deal with Derek (sale associate) and Auto (Finance Manager) once we arrived and start our process. After several negotiations, we found a 2015 Honda Sport, with a ticket price of $26,190, that was suitable for us. Derek told us there was a rebate of $3000 on the car, and with our $500 down deposit, the amount to be finance was $22690 (not including taxes). Now, we are on our way to the finance dept. to meet with Auto, Finance Manager, to go over the terms and conditions. Auto, finance manager, told us the bank approved Zack, my fiancé, for 8%, but he will give us 6.2% with a warranty for 7yrs/100,000 for $2500, and the payment would only go up $12. Then, he, finance manager, added GAP Insurance for $900,and finally, their doc fee of $599, now bringing the car's total financing to over $34,000. After, getting home and reviewing everything, the suppose-to-be rebate of $3000 was never really a rebate because it was added on the back in and someone defrauded the bank by adding $1000 to Zack's income. We immediately called and spoke with Auto, finance manager, and asked to return the car because we felt like we had been scammed. We arrived BACK at Sons Honda dealership, to deal with the sale manager, Andre. Andre said he can cancel the warranty but he couldn't take the $2500or keep the interest rate of 6.2% because that was not the agreement. We demanded a new contract to reflect the $2500 being removed, Andre said he had to see if it could be done. He came back to the office with a new contract, payment was reduced and we keep our 6.2%, now the deal was sealed again!. The morning of May 30, 2015, around 9:30 a.m., my fiancé, Zack, received a call from Auto, finance manager, that the loan was denied and the bank wanted us to bring the car back immediately unless we take the 8% and/or pay $440 a month for the car. I was furious and said we were on our way to return the vehicle and I never wanted to deal with them AGAIN. 7 minutes later, Auto, finance manager, calls back and states there was an error on his behalf and we could keep the car. But, at this point I didn't want the vehicle, and felt we were victims of fraud, and didn't want to do business with them. We will consult with an attorney and the media Monday about this fraudulent transaction that occurred. More

Awesome experience!! I recently purchased a new car at Sons Honda. Muhammad was my salesman and went above and beyond to help me with finding a the car I wanted and was ve I recently purchased a new car at Sons Honda. Muhammad was my salesman and went above and beyond to help me with finding a the car I wanted and was very helpful in every way. My whole experience at Sons Honda was great from the time I arrived to the delivery of the car. Great dealership, great customer service, and an overall great experience. I would highly recommend Sons Honda to anyone purchasing a car or getting service. More

Simplest & Quickest Car Buying Experience Ever. I knew exactly which new vehicle I wanted so I started my search on the internet requesting 4 dealerships to quote me their best sale price. BJ Jones I knew exactly which new vehicle I wanted so I started my search on the internet requesting 4 dealerships to quote me their best sale price. BJ Jones of Sons Honda got right back to me with an offer that was thousands less than the competition...but that was only the start of an excellent buying experience. I placed an order on a Friday evening. Sons did not have my vehicle in stock so they had to locate a vehicle from another dealer. On the following Monday, the vehicle had arrived and was ready for pick-up. I was greeted at the dealership the next day by BJ who first of all gave my wife and I an outstanding tour of all the features of the vehicle. After explaining and adjusting the user settings, we completed the sale paperwork and were ready to take possession of our new vehicle. After nearly 50 years of buying cars, I have never ever before had such a simple, smooth car buying experience. BJ was extremely knowledgeable and lead us through the car buying process quickly, easily and efficiently. There was NOTHING he could have done better. All we had to do was turn up!! More

GREAT car buying experience!! I appreciate the respect and professionalism that I received at Sons Honda dealership in McDonough, GA. Mohamed Kande made my overall car buying ex I appreciate the respect and professionalism that I received at Sons Honda dealership in McDonough, GA. Mohamed Kande made my overall car buying experience a really GREAT one. I did not feel pressured by him in anyway to make a decision. He was honest and upfront in answering all of my questions and addressing my concerns. He went above and beyond to assist me in purchasing my new Honda Civic EX. I also appreciated the respect and professionalism of the Finance Manager Rashad Middlebrooks. More

" A Professional Team" SherryT The most professional team I have had the privilege to deal with. Start with a very knowledgeable sales rep who took the time to answer any SherryT The most professional team I have had the privilege to deal with. Start with a very knowledgeable sales rep who took the time to answer any question I could think of and finish with a courteous finance manager. A very pleasant experience in car buying. More

Best car buying experience ever! Andre and Mohamed were THE BEST! They provided excellent customer service and went above and beyond to get my into my new Accord. I would highly rec Andre and Mohamed were THE BEST! They provided excellent customer service and went above and beyond to get my into my new Accord. I would highly recommend Sons Honda to anyone in the market for a new car. More