Sons Honda

Helpful and Knowledgable Assistance Went in to get my car fixed - everyone was quick to help and really friendly. Great service and my car came out clean and ran well. Upfront about cost Went in to get my car fixed - everyone was quick to help and really friendly. Great service and my car came out clean and ran well. Upfront about costs and ways to help my car run smoother. Would definitely recommend for any service or questions you have for your car. More

Tried to sell me Power Steering Fluid Exchange Please know that I incorrectly stated "Feb 2012" on previous review rather than "Feb 2017". - In Feb 2017 Sons Honda in McDonough, GA quoted me via Please know that I incorrectly stated "Feb 2012" on previous review rather than "Feb 2017". - In Feb 2017 Sons Honda in McDonough, GA quoted me via email and over the phone a $110+ power steering fluid exchange. FYI... My 2012 Honda CRV has electric power steering system ("EPS" or "EPAS"). These systems use an electric motor instead of a hydraulic system and therefore do not have any power steering fluid. I asked them to double-check their quote for a 2012 Honda CRV AWD LX and they still tried to sell me a power steering fluid exchange. Sooooo disappointed in Sons Honda of McDonough, Georgia. More

Liars I sent my car there to get service done and I called to see if it was ready and they told me it is but there was a bolt in my tire. So when i got ther I sent my car there to get service done and I called to see if it was ready and they told me it is but there was a bolt in my tire. So when i got there, Nick, the guy who was in charge of my service, said i may have been driving on it for months. When I saw the bolt it was sticking out as if it just happened. He said he does not know how his guys could have missed it. They did not miss it, they caused it! You can feel if there is a bolt stuck out of your tire. I felt it once I drove off the lot. It has happened to me before. Plus I took the back roads to get to the dealership so I would have felt the bolt on my front tire while I was driving. He stated they just had 1 tire that was $125 and I would have to pay for it. So they were too cheap to lose profit on a $125 tire, so they did not want to put that tire in my car. But he had the nerve to say "I hate to have you drive on the tire like this." Really?!?! They could have at least put the donut but I probably would have had to pay for labor. And I even emailed Joe or John Rowe about it and entered it in the survey but still nothing from there. Will not be going there anymore. More

Better Ask LOTS of Questions Before You Buy If you don't ask, they won't tell. Not only that but even the basic items may not be included, so do not assume anything when dealing with them. The If you don't ask, they won't tell. Not only that but even the basic items may not be included, so do not assume anything when dealing with them. Their claim of customer satisfaction does not apply in my case, and attempts to resolve the issue has fallen on deaf ears. Beware! More

Doesn't stand behind their promises. I recently bought a "certified pre-owned" vehicle from Sons, which I was told was like a brand new vehicle. New tires, new brakes, new battery, etc., I recently bought a "certified pre-owned" vehicle from Sons, which I was told was like a brand new vehicle. New tires, new brakes, new battery, etc., etc. This was after the surprise of having the $1500 cost added to the bottom line - an amount I was initially told was included in the sticker price. Wrong. I was also told the car had side cameras. I've never heard of that on a Civic, but yay, ok. Another lie. I was promised the first 3 oil changes would be free (supposed to have certificates in my paperwork - not there). In addition, the car was to be thoroughly detailed - like a brand new car. And to top it off, he divulged my personal credit information in front of my family and everyone else in the area. But I went ahead with the deal. When he pulled the car around he explained that since it was end of day, I could bring the car back for detailing. Also I pointed out that the tires did not look new (despite the recently sprayed on shine). He said that's how all Honda tires look. Another lie. I found out later the tires were original and now need replacing, and the rotors need turning. And when I brought it back for a detail, it was merely a rinse. Nothing done inside. I had to get the stains on the seat out myself (still visible). But now my salesman denies saying anything about new tires, etc. He said the $1500 is for the 100,000 mile warranty and did not promise anything was new. Luckily I have witnesses and he agreed to buy me new tires, but refuses to pay for the rotor turning. Sons refused to do anything to fix this situation. I'm furious. Bill Liss, let's go. More

This dealership is plain horrible Just save yourself the time and headaches. It wont matter if your looking new or used. This place is designed to scam you. Andre is the master of all Just save yourself the time and headaches. It wont matter if your looking new or used. This place is designed to scam you. Andre is the master of all scammers and he is in charge. There are plenty of Honda dealers in Atlanta. Stay as far away from this one as you can. You HAVE BE WARNED. More

Honda crap cars and worse service Everyone loves honda and thinks they are well made and reliable. Maybe that was true 30 years ago but now they put out poorly made new cars just as ba Everyone loves honda and thinks they are well made and reliable. Maybe that was true 30 years ago but now they put out poorly made new cars just as bad as chevy use to put out. I had a new civic that was made horribly bumper and trim not alligned right the dealer made it worse after 4 repair attempts. I traded it in for a new 2016 accord which had chunks of missing paint and then had an airbag issue w in 200 miles of driving. The third accord has a small trim piece messed up but its not worth going in for. They still havent paid off my trade causing that loan to be past due and me charged late fees and extra int. I have a bbb open complaint and may have to open a gov office of consumer affairs complaint as well to get the issue with payoff resolved. They also said they "messed up" on the contract even though they made me sit for 2 hrs and a week later tell me its not right. Incompetent is not the word for the boobs running this place. And it continues w them not paying off 58 dollars due to a late fee and additional int on the account from their delay in paperwork. No tag info received yet and I have called emailed and texted the dealership w no response. Never going back there and you can bet anyone who asks me about them will not get a positive review from me. More

Go elsewhere Brought the car in for service which was completed in a timely manner. Also requested a $30 wash and vacuum. Upon retrieving the, piles of crumbs, dog Brought the car in for service which was completed in a timely manner. Also requested a $30 wash and vacuum. Upon retrieving the, piles of crumbs, dog hair etc in the passenger seat, dirt on the exterior of the car easily removed via finger, windows smeared so bad you'd have no hope of seeing outside in direct sunlight. I called, let them know, he offered a re-wash. I accepted this initially then decided if that poor of a job was already done, why would I expect quality the second time around? I called again and got a refund after being spoken down to like I was a child and informed piles of crap and dirt on the outside will occur because it "isn't a detail by any means." So unless I pay for their more expensive car wash, I am to expect dirt on both the interior and exterior. If you DO get your car washed here, request LEROY in service doesn't even look in your vehicle's direction. Then once you get a filthy car back, take it to the Chevy dealer on Industrial Parkway in McDonough. Not only will a clean car be returned, but you will also be able to view your car on one of four flat screen tvs at any time. More

Blamed me for damaged part shipped to me I purchased a $175 part online from them because they had the best price. The part arrived damaged inside the undamaged box. The man who answered the I purchased a $175 part online from them because they had the best price. The part arrived damaged inside the undamaged box. The man who answered the parts line when I called wouldn't give his name, and told me to file a claim with UPS - but that they "don't ship damaged parts, so you'll be responsible." UPS has closed the claim, having found no external damage to the package. More

Be careful of what you don't see. I spoke to a person on the phone prior to making a 75 mile drive to see a used vehicle they had posted. I was told it had certain options and I asked I spoke to a person on the phone prior to making a 75 mile drive to see a used vehicle they had posted. I was told it had certain options and I asked if there were any suprises about the condition because the add said " like new". When I saw the vehicle itmdid not have the options I was told it had. Then I checked it over qnd realized it was heavily rusted underneath. I guessed it was from a northern state where the roads get salted and I was right. I told the salesman that the vehicle should not be sold and he told me that not everyone looks as closely as I did. I told the Sales Manager about being told how good the vehicle was and the ad that said " like new" and he told me that based on it's age I should've known better. Hello ! I didn't write the ad. So a 150 mile round trip and three hours and not even an apology. Don't be the one that doesn't look a vehicle over carefully. More