Sons CDJR of Montgomery - Service Center

Pretty cool people but my name is always misspelled. Otherwise, prompt and professional service. And now I have to add words in order to meet the minimum word requirement to have my review submitted a Otherwise, prompt and professional service. And now I have to add words in order to meet the minimum word requirement to have my review submitted and allegedly read by someone in the internet department whom I was required to rate even though I have no idea if I even met that person. This survey seems like a bad idea after all. Congratulations on the 5-Star service provided by Lidia. - Stefano M. Bogan More

Excellent service, communication was great and customer service was top notch. I have been doing my service here for 4 years and will not go anywhere else. service was top notch. I have been doing my service here for 4 years and will not go anywhere else. More

15k mile service was performed very timely and I was notified via email and telephone when completed and ready for pickup. The price was reasonable. notified via email and telephone when completed and ready for pickup. The price was reasonable. More

My first experience with my new car was HORRIBLE.First I My first experience with my new car was HORRIBLE. First I called in August and was told they were too busy to help me. Then I get an e-mail from Bobb My first experience with my new car was HORRIBLE. First I called in August and was told they were too busy to help me. Then I get an e-mail from Bobby Moore that my auto is overdue for it's 1st service. I call and get a voicemail, leave a message to make an appointment, 2 days later I have a vm that says I don't need an appointment. Just bring it in. I bring it in at 12:54, I have a coupon, I am told they don't carry that oil so no discount. Then they tell me I could go somewhere else cheaper. I tell them I want it there and when I brought up a few concerns they tell me they don't have time. They would take 45 mins for oil change, nothing more! After 1hour and 50 minutes I go to the service dept. I ask if I can pay for it and have someone see if it's near ready. I waited 11 minutes at the pay window with no one there, Travis then said he'd ring me up. He goes to check on the car and says it will be just a few minutes. 15 minutes later I get his attention and he tells me they didn't even have the oil filter needed so they had to find one! I think k they should have told me that at the start, I could have either set up another appointment or taken it elsewhere. Another 10 minutes pass and finally out of the bay the young man pulls it behind another car gets out. I say excuse me I can't get out here? He was so rude, says,"You can reverse out lady." I was really upset. Why would I ever return? Why would I buy another auto from you, when I know you don't care about me as a customer or my money? I won't even recommend any part of your business. I'll treat you like you treated me. I was told I didn't need anything else till 10,000 miles. Really? Then why are you telling me in e-mails I do?? I am so upset. You need a MAJOR PERSONNEL OVERHAUL. I don't carry my phone either so the e-mail that my car was ready was useless as I was clear I was waiting in the area. L. Fields Montgomery, Al More

I would like to be able to make an appointment. First come first serve is inconvenient if you happen to make plans on a busy day for the service department. come first serve is inconvenient if you happen to make plans on a busy day for the service department. More

Repairs took a long time due to parts unavailability that was beyond the Dealer’s control. I anticipate that the mew parts will last for years and tens of thousands of miles. was beyond the Dealer’s control. I anticipate that the mew parts will last for years and tens of thousands of miles. More

I love that I can leave my car and I get a call with updates on my car and what time I can pick it up updates on my car and what time I can pick it up More

EXCELLENT CUSTOMER SERVICE!!!! MY OIL CHANGE WAS DONE AND I DID NOT HAVE TO WAIT LONG AT ALL. THE DEALERSHIP IS ALSO VERY CLEAN AS WELL! I DID NOT HAVE TO WAIT LONG AT ALL. THE DEALERSHIP IS ALSO VERY CLEAN AS WELL! More

They was fast and friendly I always take my vehicle here I went for an oil change and tire change it was fast and they was great. I went for an oil change and tire change it was fast and they was great. More

I had a passenger headlight that needed to be replaced on my 2017 black Jeep Cherokee. O’Reilly and Express would not replace it but Brewbaker fixed it successfully. my 2017 black Jeep Cherokee. O’Reilly and Express would not replace it but Brewbaker fixed it successfully. More