Sommer's Buick GMC Subaru - Service Center

Will find another Subaru dealer Haven't had any experience with the sales department, but my experience with the service department leaves a lot to be desired. Came in with a check e Haven't had any experience with the sales department, but my experience with the service department leaves a lot to be desired. Came in with a check engine light that they said would be fixed by installing a new catalytic converter. The light came back on within a week. In the months since they've been unable to diagnose the problem with my engine despite having "Master Technicians" and the vehicle's computer system. Just today I was in for scheduled maintenance. It's just an overpriced oil change. Services I was told over the phone would be completed were not done. Shame on me for not getting the quote in writing, but the only reason I scheduled with them was because of what I was sold over the phone. They didn't even get the oil I requested right. I'll avoid going here for any future service, and when it's time to buy a new Subaru you can be sure that I'll go out of my way to avoid Sommer's and recommend my friends do likewise. More

mistakes corrected!!! Customer service as it should be. There were some service issues. However, Grant contacted me shortly after being made aware and promptly explained the circumstances and corrected the There were some service issues. However, Grant contacted me shortly after being made aware and promptly explained the circumstances and corrected the issue. Grant did more than enough to earn my business. Things happen in life, that's a fact. It's how you deal with it that shows your true character. Sommers clearly stands by their service. I will definitely be going back. More

Recent Impreza service I think one of the best measures of performance is how a dealer/service department responds, when an unusual issue crops up. Sommer's Subaru excel i I think one of the best measures of performance is how a dealer/service department responds, when an unusual issue crops up. Sommer's Subaru excel in this regard. I recently had an issue with intermittent power steering on startup. Sommer's service department took the time to find the root cause and fix it, asking for help from the tech line and Engineering as needed. I was able to use a loaner car during the repair, and of course it was fixed under warranty. The 2016 Impreza is my 3rd Subaru bought or leased from Sommer's. Though problems have been relatively rare in general, Sommer's have gone out of their way not only to make effective repairs, but also to ensure customer satisfaction. I recommend them highly for Service (and Sales). More

Efficient, professional service easy in and easy out. updated on my vehicle every 15-20 minutes. Wonderful environment and a great team to work with. I would refer my family and f easy in and easy out. updated on my vehicle every 15-20 minutes. Wonderful environment and a great team to work with. I would refer my family and friends to Alex! More

Professional and FAST Service! I had an excellent experience servicing my Subaru at Sommer's Automotive! I was first welcomed by a very friendly staff. A thorough multi-point inspec I had an excellent experience servicing my Subaru at Sommer's Automotive! I was first welcomed by a very friendly staff. A thorough multi-point inspection was completed on my vehicle and Josh, the Service Advisor gave me detailed recommendations. I had an oil change, bulb and filter replacement completed very quickly but clearly also very well. I love that they offer a complimentary car wash - my 2009 Subaru was sparkling! Thanks for the great care, Sommer's! More

overpriced service Everyone was nice, BUT........I was charged $340 some dollars to install a new headlight assembly for a newer model Tahoe. I was told it may be a lab Everyone was nice, BUT........I was charged $340 some dollars to install a new headlight assembly for a newer model Tahoe. I was told it may be a labor intensive job, although the repair was completed in about 30 minutes or so. Then I was told that there was a clearance light out-----that would cost about $90 dollars to replace. I declined and replaced it myself in less than 10 minutes. More

Body Shop work at Sommers In late December, I suffered my 1st ever car-deer encounter and my car lost. After contacting my American Family Insurance agent, I learned that Somme In late December, I suffered my 1st ever car-deer encounter and my car lost. After contacting my American Family Insurance agent, I learned that Sommer's Buick, GMC Subaru was an authorized body shop and decided to give them a try, Although i've been a Mequon resident forover 5 years, I've never purchased a car at Sommer's or used hem for service. My entire experience with Sommer's body shop and its manager, Scott was terrific. He had someone assess the dmage as soon as I arrived (luckily the car was driveable) and took care of all the paperwork with American Family. He also explained the two best options for the repair and assured me that "he and his experienced staff would take good care of my car." They provided a loaner when needed at no cost and returned my car, when promised, and in very clean condition. Although I've owned the car since new and am very familiar with every crease and angle, I can't detect any obvious sign of repair work and couldn't be more pleased with the results. After this experience, I'd recommend Sommer's to anyone, especially those in need of body work, and will give them every opportunity to sell me my next vehicle. Norm More

Sommers body shop work I just want to say what a good experience I had with the Sommer's Automotive body shop. Even though I did not purchase my car at Sommer's, I took it i I just want to say what a good experience I had with the Sommer's Automotive body shop. Even though I did not purchase my car at Sommer's, I took it in for some paint touch-up work because it is located close to where we live. The work was done on time and for a very reasonable price. In particular I want to compliment Steve Rahlf, body shop estimator. He is one of the most knowledgeable and friendly staff people I have ever dealt with at any dealership. More

Poor Service 7/29/14 Dropped Outback off nite before for 7:00am appointment to have vibration in steering wheel checked, air conditioner checked and synthetic oil change. Dropped Outback off nite before for 7:00am appointment to have vibration in steering wheel checked, air conditioner checked and synthetic oil change. Called at 2:05 pm and car still not looked at. Dealer returns call at 3:26 pm and states car is done and nothing wrong. Did standard oil change verses requested synthetic oil change and determined vibration in steering wheel was acceptable. After poor survey manager would like to follow up with me. Now 8/13/14 and no follow up. This explains the service. More

I have had nothing but great experiences with Andy Johnson when I take my car in for service. He is very personable and treats me with respect and answers all my questions that I have about my car. H Johnson when I take my car in for service. He is very personable and treats me with respect and answers all my questions that I have about my car. He does not make me feel like just another woman that does not know anything about her car etc., like other dealerships I have dealt with in past years. I hope he never leaves! More