Sommer's Buick GMC Subaru - Service Center
Mequon, WI
117 Reviews of Sommer's Buick GMC Subaru - Service Center
This is my second vehicle from this dealership. And this past visit is the first time I have been very disappointed in the service. I had the 30,000 mile check up done. I will not judge the dea And this past visit is the first time I have been very disappointed in the service. I had the 30,000 mile check up done. I will not judge the dealer ship on this one visit. I was quoted one price on the phone and when I came in it was much higher, the dashboard still says need service and oil change when I turn my car on, the brakes still make a noise when I use them, was told brakes are fine. They still make a noise when I step on them, And the debate about how much air in tire. Service person told me to use what is in the door and not on the tire. Had new tires put on else where after a blow out. Tires say a higher number than what is on the door. Like I said very disappointed, But before I stop going to Sommers I’ll wait till the next visit. More
The deaelership got my car in on short notice and was throrough in its evaluation throrough in its evaluation More
Sorry won't be back. 2 hours for an oil change for the extravagant price just not worth it. Your service staff was very apologetic and were put in a position to handle a 2 hours for an oil change for the extravagant price just not worth it. Your service staff was very apologetic and were put in a position to handle a problem, not of their making. Realize your competition is doing oil changes in 15 minutes for half the price. Speed it up if you expect anyone to use dealer services. Was my first checkup on a new car, but no. won't be back until warranty service is needed. It's just business. No hard feelings. P.S. There were three customers before me, and they were very upset and curt with the staff including the cashiers. They were alos ther for about two hours, checking in before me. More
Outstanding work by all involved from initial arrival to completion of oil change and tire rotation. The female greeter was at the top of her game!! Friendly and informative and most importantly caring dur completion of oil change and tire rotation. The female greeter was at the top of her game!! Friendly and informative and most importantly caring during service time More
Sommers’ teams are always professional, helpful and courteous. Our family has purchased several cars here and each experience has been excellent. I recommend Sommers with no hesitation. courteous. Our family has purchased several cars here and each experience has been excellent. I recommend Sommers with no hesitation. More