Sommer's Buick GMC Subaru

My first Subaru I found my buying experience at Sommer's Subaru and specifically working with Alex to be an honest, respectful and straight forward experience. Throu I found my buying experience at Sommer's Subaru and specifically working with Alex to be an honest, respectful and straight forward experience. Through out the entire buying experience each person I interacted with completed their duties appropriately and in a timely manner. Having never driven a Subaru before I found Alex to be patient and informative in meeting my needs and answering my questions. He also shared with me all of the options available and what would be valuable for me and specific to my needs. I would recommend using Sommer's if you are considering a Subaru and Alex if you want an honest, informative and respectful experience. More

Great team The whole experience felt less like dealership drama that we've had in the past. I assume in part to the role that the internet plays on informing the The whole experience felt less like dealership drama that we've had in the past. I assume in part to the role that the internet plays on informing the user, but there was no pressure and more an transparency. More

New car experience Friendly knowledgeable whenever somebody saw you they ask what they could get you coffee water cookies no high pressure to purchase a couple different Friendly knowledgeable whenever somebody saw you they ask what they could get you coffee water cookies no high pressure to purchase a couple different vehicles 2 Drive and compare More

Very professional. Sommers subaru is part of the costco auto program and this originally drew me to them. However, after the great service we had there, I will definitel Sommers subaru is part of the costco auto program and this originally drew me to them. However, after the great service we had there, I will definitely return. More

Howard Gleason- Manager We are buying a car Monday. A new 2016 Crosstrek. We're we're misinformed that the original one we came in for today to purchase which they drove in f We are buying a car Monday. A new 2016 Crosstrek. We're we're misinformed that the original one we came in for today to purchase which they drove in from Illinois has GPS. Probably not purposely lied to but presented to that the difference between the 2 cars dash was basically an inch screen size. No mention there would be no GPS. Just no puss button start. So we've been waiting for it to arrive since 10/18. Today, we are informed we can't get it. Paperwork not final. Bummer. But we can come learn to operate features of car so my husband can pick up on Tues when it is ready. 1/2 hour into demo, we learn no GPS in the car as expected and only way to get is to upgrade to a more expensive car.I have a previous internet quote that I showed himfrom the 27th st dealer on a same car ( that car actually has a higher MSRP) and am offered a price higher than the Internet price than the car from the other place. The car should be lower. It has less features. He said he doesn't know how they can do that pricing. Howard couldn't match it. The salesman seemed genuinely sorry in that he misinformed us. The manager Howard Gleason lacked ANY sincerity from the start. Informed us he's only getting $200 out of the deal and annoyingly said he didn't know why we ordered the other car in the first place. He made me feel like he didn't care if we were customers. The sales person messed up but was sincere. We did call back and close the deal. Only because of the salesman and the fact that it was $100 we couldn't agree on that -Howard was willing to lose the sale for. Offered nothing for the hassles and inconvenience so far. No apologies. In fact, when it was brought up he said while "I didn't do it" ( make the mistake). No im sorry for your trouble, frustration. We value you. None of that. We intend to buy another car within a month. I hope there will be another Manager there or that he treats me better if we interact because I'd like to feel better than this whole thing went down. Obviously, for now we are going back and purchasing Monday. I'm still guarded but I know others have had good experiences here. My sister raves! Maybe Howard was having an "off" day. I don't know but this whole thing was a frustrating and unpleasant experience I must say. I'll recommend Sommers for now- but I'm guarded. More

Reliable Car, Reliable Dealer The Subaru is a great value. Really, the only AWD vehicles in this price range. Our sales rep., Don Ciardo, knows the vehicles. Smooth sailing thro The Subaru is a great value. Really, the only AWD vehicles in this price range. Our sales rep., Don Ciardo, knows the vehicles. Smooth sailing through the lease with John Welke, the business mgr. A great buying experience. Our third new Subaru from Sommers. Dave More

Car purchase Everything was ok, but this is the 1st time I purchased a car from a dealership that the gas tank was almost empty. Maybe this is something new Everything was ok, but this is the 1st time I purchased a car from a dealership that the gas tank was almost empty. Maybe this is something new More

Best Car-Buying Experience The staff at Sommer's is fantastic on every level. Not only are they helpful, knowledgeable and personable, but they go the extra mile to provide real The staff at Sommer's is fantastic on every level. Not only are they helpful, knowledgeable and personable, but they go the extra mile to provide real service and simplify the car-buying experience. I feel confident in my purchase, and Craig, Don and Michael worked with me to ensure I was getting the right car at the right price. I would highly recommend Sommer's to anyone looking for a new or used car - especially if you are tired of the run around that most dealerships consider to be "standard". Sommer's also installed a hitch on my vehicle upon purchase, and I was so satisfied with their Service Team that I will likely switch from my usual mechanic to Sommer's. It is great to have an honest, family-oriented dealership in the North Shore, and I should also mention that my kids loved the waiting room (complete with Disney Channel, DVDs and aquarium-themed walls) and Dove Hot Chocolate! More

Great experience and customer service! State-of-the-art facilities, excellent refreshments (the cookies are the best!), and friendly service. Customer service excellent both for car buying State-of-the-art facilities, excellent refreshments (the cookies are the best!), and friendly service. Customer service excellent both for car buying and maintenance/repairs. More

There for you throughout the entire car buying experience I am extremely happy with the customer service that Brandon Springer provided me when I purchased my Subi. He is an excellent product specialist. He's I am extremely happy with the customer service that Brandon Springer provided me when I purchased my Subi. He is an excellent product specialist. He's very kind and helpful. This was my first time buying a brand new car, and my first experience with Subaru. Brandon made the process easy for me and I appreciated his service. I even had the opportunity to test drive the WRX for the 1st time. Brandon helped me to come to a decision when deciding between the WRX and the Crosstrex. I look forward to putting more miles on my Subaru. The service dept crew are cool and willing to assist whenever they are needed. More