Sommer's Buick GMC Subaru

Howard Gleason- Manager We are buying a car Monday. A new 2016 Crosstrek. We're we're misinformed that the original one we came in for today to purchase which they drove in f We are buying a car Monday. A new 2016 Crosstrek. We're we're misinformed that the original one we came in for today to purchase which they drove in from Illinois has GPS. Probably not purposely lied to but presented to that the difference between the 2 cars dash was basically an inch screen size. No mention there would be no GPS. Just no puss button start. So we've been waiting for it to arrive since 10/18. Today, we are informed we can't get it. Paperwork not final. Bummer. But we can come learn to operate features of car so my husband can pick up on Tues when it is ready. 1/2 hour into demo, we learn no GPS in the car as expected and only way to get is to upgrade to a more expensive car.I have a previous internet quote that I showed himfrom the 27th st dealer on a same car ( that car actually has a higher MSRP) and am offered a price higher than the Internet price than the car from the other place. The car should be lower. It has less features. He said he doesn't know how they can do that pricing. Howard couldn't match it. The salesman seemed genuinely sorry in that he misinformed us. The manager Howard Gleason lacked ANY sincerity from the start. Informed us he's only getting $200 out of the deal and annoyingly said he didn't know why we ordered the other car in the first place. He made me feel like he didn't care if we were customers. The sales person messed up but was sincere. We did call back and close the deal. Only because of the salesman and the fact that it was $100 we couldn't agree on that -Howard was willing to lose the sale for. Offered nothing for the hassles and inconvenience so far. No apologies. In fact, when it was brought up he said while "I didn't do it" ( make the mistake). No im sorry for your trouble, frustration. We value you. None of that. We intend to buy another car within a month. I hope there will be another Manager there or that he treats me better if we interact because I'd like to feel better than this whole thing went down. Obviously, for now we are going back and purchasing Monday. I'm still guarded but I know others have had good experiences here. My sister raves! Maybe Howard was having an "off" day. I don't know but this whole thing was a frustrating and unpleasant experience I must say. I'll recommend Sommers for now- but I'm guarded. More

Reliable Car, Reliable Dealer The Subaru is a great value. Really, the only AWD vehicles in this price range. Our sales rep., Don Ciardo, knows the vehicles. Smooth sailing thro The Subaru is a great value. Really, the only AWD vehicles in this price range. Our sales rep., Don Ciardo, knows the vehicles. Smooth sailing through the lease with John Welke, the business mgr. A great buying experience. Our third new Subaru from Sommers. Dave More

Best Car-Buying Experience The staff at Sommer's is fantastic on every level. Not only are they helpful, knowledgeable and personable, but they go the extra mile to provide real The staff at Sommer's is fantastic on every level. Not only are they helpful, knowledgeable and personable, but they go the extra mile to provide real service and simplify the car-buying experience. I feel confident in my purchase, and Craig, Don and Michael worked with me to ensure I was getting the right car at the right price. I would highly recommend Sommer's to anyone looking for a new or used car - especially if you are tired of the run around that most dealerships consider to be "standard". Sommer's also installed a hitch on my vehicle upon purchase, and I was so satisfied with their Service Team that I will likely switch from my usual mechanic to Sommer's. It is great to have an honest, family-oriented dealership in the North Shore, and I should also mention that my kids loved the waiting room (complete with Disney Channel, DVDs and aquarium-themed walls) and Dove Hot Chocolate! More

Car purchase Everything was ok, but this is the 1st time I purchased a car from a dealership that the gas tank was almost empty. Maybe this is something new Everything was ok, but this is the 1st time I purchased a car from a dealership that the gas tank was almost empty. Maybe this is something new More

Great experience and customer service! State-of-the-art facilities, excellent refreshments (the cookies are the best!), and friendly service. Customer service excellent both for car buying State-of-the-art facilities, excellent refreshments (the cookies are the best!), and friendly service. Customer service excellent both for car buying and maintenance/repairs. More

There for you throughout the entire car buying experience I am extremely happy with the customer service that Brandon Springer provided me when I purchased my Subi. He is an excellent product specialist. He's I am extremely happy with the customer service that Brandon Springer provided me when I purchased my Subi. He is an excellent product specialist. He's very kind and helpful. This was my first time buying a brand new car, and my first experience with Subaru. Brandon made the process easy for me and I appreciated his service. I even had the opportunity to test drive the WRX for the 1st time. Brandon helped me to come to a decision when deciding between the WRX and the Crosstrex. I look forward to putting more miles on my Subaru. The service dept crew are cool and willing to assist whenever they are needed. More

Will come back again This is a first rate dealership that is fair and you can trust. I made the drive from Madison based on recommendations and was glad I did. They answ This is a first rate dealership that is fair and you can trust. I made the drive from Madison based on recommendations and was glad I did. They answered all of my questions and helped me get into my dream car, a Forrester Touring model. Adam Driewer was my Product Specialist and Michael Christiano was my Finance Manager. Grant Sommer introduced himself. All were completely professional, knowledgable, and were warm and friendly. They listened to me and I left with a car and finance package that was just the right fit. I will definitely be a repeat customer. More

Bait and Switch I ordered a Forester at 3% below invoice price through Educator's Credit Union contact at Sommer's and was told 2% when finalizing deal. I ordered a Forester at 3% below invoice price through Educator's Credit Union contact at Sommer's and was told 2% when finalizing deal. More

Great experience Previous car purchase experiences were difficult, but Adam and Michael were friendly, knowledgeable and helpful, We never felt pushed or pressured. Previous car purchase experiences were difficult, but Adam and Michael were friendly, knowledgeable and helpful, We never felt pushed or pressured. We would definitely return for another purchase! More

Great. Scott Sutton did a wonderful job explaining everything. Very pleasant and profesional. Went from Subaru in Sheboygan with last vehicle and switche Scott Sutton did a wonderful job explaining everything. Very pleasant and profesional. Went from Subaru in Sheboygan with last vehicle and switched to Subaru in Mequon. Made a great decision. Michael was very friendly and explained different routes to go. I can see he really knows his job. Great experience. More