Sommer's Buick GMC Subaru

My wife and I finally got to the point where the value of our trade-in was roughly what we owed, so we decided to shop for an upgrade before crossing 100k miles. Sommer's Subaru was one of our very first sto our trade-in was roughly what we owed, so we decided to shop for an upgrade before crossing 100k miles. Sommer's Subaru was one of our very first stops, and we instantly liked the establishment. Clean, friendly, and kid-friendly (a playroom with a TV and kids movies). Josh took over from an internet representative who was off work when we came in. Immediately, Josh put us at ease, offering coffee and fresh-made cookies. We were initially interested in a new Forester, and he let us test-drive one of the few remaining on the lot. He was very informative during the test drive, without ever seeming pushy. (I liked that he prefaced many of his comments with "If I earn your business.") He never attempted to push us in a direction we weren't comfortable with, and never tried to sell us on options we didn't care about. In fact, he asked us what options mattered to us, and guided us toward the appropriate model, even though it cost less. When it became apparent that the new car would cost more than we wanted to spend, he guided us to a (very gently) used Certified Pre-Owned Outback. We had a lot of questions, and he answered them all clearly and patiently, even when I got picky about details I didn't understand. At no point did we feel pressured or uncomfortable during the experience, and he worked hard to meet every request we made. When he handed us over to the financing department, we were informed that our interest rate came in a little higher than they suggested it might, but they were clear on the reasoning, and they managed to keep the final payment within the range they initially offered. In fact, they worked hard at all points to keep the process transparent. A pleasant change from most dealerships, to be sure. I have zero complaints about Josh as a sales representative, or about Sommer's as a dealership. This place is easily the best car dealership I've worked with, and "if they earn your business," you won't regret it. More

This was probably the best car buying experience I have ever had. Adam and John were wiling to hang around the dealership as I made the 5 1/2 hour drive from minneapolis to come pick up my sti. When I go ever had. Adam and John were wiling to hang around the dealership as I made the 5 1/2 hour drive from minneapolis to come pick up my sti. When I got there, they both were ready to go and we got right to it, no messing around, exactly as it should be. They were friendly, courteous and professional. It was the perfect experience to pick up a car I had searched for months for. I would recommend Sommers Subaru to anyone looking for a fantastic dealership to pick up your next car from. Thanks again John and Adam! More

Everything was great from my salesman who was consultative and not pushy to the finance dept which was able to secure me a good loan at a fair interest rate! Joe natoli was helpful and offered in consultative and not pushy to the finance dept which was able to secure me a good loan at a fair interest rate! Joe natoli was helpful and offered information without making me feel pressured. Will absolutely visit them in the future! More

My first contact with Sommer's Subaru was on-line. I made contact with the on-line chat service offered and Jennifer answered all my questions, was knowledgeable and friendly, and sent me e-mails of the made contact with the on-line chat service offered and Jennifer answered all my questions, was knowledgeable and friendly, and sent me e-mails of the Subaru Foresters that may be of interest. I visited the dealership the following week after a positive experience with Jennifer. It only got better. Josh C assisted me in finding the right Forester. He was very helpful and easy to work with and to talk to about what I wanted in a car. He wanted to ensure that I was satisfied with the vehicle and price. I purchased my 2011 Forester from Josh last Thursday, less that a week ago. So far I am very happy the vehicle, but I must say I am very pleased with the service and attention I received from Josh. I must say I cringed a little bit when he offered to introduce me to the manager, but the manager, Walter, was also very friendly and I felt no pressure. Josh, Jennifer, and Walter were instrumental in making my purchase @ Sommer's. I highly recommend the Sommer's Subaru team to assist in purchasing your next vehicle. It was a very positive experience! Thank you!!! :)))) More

If you would like an honest-to-goodness, truly enjoyable experience looking for and buying a vehicle, then Don Ciardo is the man you want to work with. Very few men of his caliber are to be found any more.H experience looking for and buying a vehicle, then Don Ciardo is the man you want to work with. Very few men of his caliber are to be found any more.He has a genuine servant attitude. In an era when no one seems to be interested in returning any of our phone calls, Don returned calls cheerfully and promptly. He is a gentleman with impeccable manners. Do you remember what those are? He graciously took all the time we needed to listen to us, to address all our questions, to present vehicles to us, to help us any way he could, and all without any pressure whatsoever. Neither of us likes shopping for or buying a new vehicle but Don made the whole experience a pleasure. He truly stands out and sets the standard for how sales should be. More

I worked with Don to buy a Subaru Forester and I was very pleased with the whole experience. Don was a pleasure to work with and he did a lot to help me decide on the Forester taking into account what I was pleased with the whole experience. Don was a pleasure to work with and he did a lot to help me decide on the Forester taking into account what I was looking for in a vehicle. I appreciated his no-pressure sales approach and I got the sense that he really cares about his customers. He even drove the car to my house before I had made any commitment to buy based on my concern that it would not fit in my garage. I highly recommend Don Ciardo at Sommers for your next car purchase. I was also very pleased with the dealership as a whole. In addition, Sommers offered me the best price on the Forester compared with two other local dealerships. More

Just a quick thanks for the excellent work Adam did in helping us purchase a vehicle from you this past weekend. We first visited your dealership this spring after the auto show; one of your representativ helping us purchase a vehicle from you this past weekend. We first visited your dealership this spring after the auto show; one of your representatives showed us the smaller GMC SUV and we wanted to test drive it and compare it to both the Subaru Forester and the Legacy. Long and the short of it was I actually ended up liking the Forester's handling, comfort, and ride the best of those three options. I told Adam, who took over the sales process once we eliminated the GMC from consideration, that I would not likely be looking to purchase for several months. Not a stall, I knew my 2006 Buick Lucerne was good for a while yet and I saw no need to rush headlong into a purchase. Adam, as much as sales people don't like making follow up calls in some instances, did a good job of maintaining contact with my wife and I via the phone. Call it a "Goldilocks and the Three Bears" approach: he wasn't too "pushy", nor was he inattentive. Our family has faced a niece with breast cancer treatments my wife had to help her through, the fading health and sudden death of a brother-in-law, and another family issue that made the April-September period one we'd not soon want to revisit. Buying a vehicle, as you can appreciate, was not a major priority. In September I finally set out to sell my Lucerne (relax, you really didn't want a 2006 with 157,000 miles on it...cherry body, new tires and brakes, but we'd have never agreed on a trade value...) and, this past Friday, found a buyer and completed the transaction. Off to buy a car! I'd decided I wanted a Forester in either the Premium or Limited trim. Yup, you guessed it if you're looking out your window right now, no inventory in sight... My wife, bless her, asked me to take a look at a 2012 Forester, Premium trim line, that was on the lot. While sage green isn't my preferred color, and the perfume of the previous owner lingers intensely in the interior, the rest of the vehicle was self-evidently worth consideration. I bought it even though I had the option to stay focused only on a new vehicle and start working cars.com, truecar.com, or some other channel of acquisition. I chose to see things through with Sommers. My point, both to Adam and the rest of the sales staff, is a simple one: patience, respect for the potential customer and the fact that life sometimes gets in the way of their other plans, and "working the process" DOES yield results. I'd also point out that Keegan, in your F&I department, did a thorough, detailed, friendly, and precise execution of his responsibilities to round out the experience. From top to bottom, beginning to end, we enjoyed the experience we had at Sommers Subaru. Yes, the product is important, having sales people with product knowledge is important, but when the same product is available at multiple locations it's the other parts of the process that differentiate one dealership from another. Our thanks to Adam, to Keegan, to Jim who "pinch hit" for Adam in that we showed up on this past Friday before Adam's shift began and wasn't at all inconvenienced spending time with one of his peers customers. Feel free to share this with the staff, they deserve to hear about those situations when they've done everything right; Lord knows they get 'communicated with' when something doesn't go per plan. Again, our thanks, it's been a pleasure we hope to repeat in the future either ourselves or based on recommending your dealership to others. More

I had such an exceptional experience. I'm glad Adam shared my same enthusiasm for cars and the new Subaru. Highly recommend coming to this dealership. shared my same enthusiasm for cars and the new Subaru. Highly recommend coming to this dealership. More

I bought my first ever Subaru (a 2013 Crosstrek) at Sommers and dealt with Mark Krueger. Mark was an absolute joy with which to work. He made my car-buying experience (which I had been dreading) actu Sommers and dealt with Mark Krueger. Mark was an absolute joy with which to work. He made my car-buying experience (which I had been dreading) actually an enjoyable and pleasant one -- and he put up with my price gouging / money haggling brother as well! :-) I love my Subaru, I love Sommers, and I loved working with Mark. Since I bought my Subaru on May 11, 2013, I have since referred 3 other people to this dealership and 2 of them have also bought new Subaru Crosstreks. Thank you Sommers and Thank you Mark Krueger! :-) Ann Habeck - Maribel, WI More

Just bought a 2014 Subaru from Sommer's and they were outstanding! I shopped around at 3 dealerships in the Milwaukee area. After visiting Sommer's for the first time, and interacting with their exceptio outstanding! I shopped around at 3 dealerships in the Milwaukee area. After visiting Sommer's for the first time, and interacting with their exceptional sales people, I found myself genuinely hoping they would be my dealership. I was in and out in no time with the information I was looking for. They easily beat the price at the other 2 area dealerships, who had both assured me they would beat any price. At Sommer's, instead trying to sell me what was already on the lot, or convince me to add extra packages, they went out of their way to find me exactly the car I wanted, in the color I was looking for. Adam Driewer was my internet sales contact. He was extremely helpful, knowledgeable, pleasant and straight forward. Howard Gleason one of the car sales managers was a true pleasure to meet and work with. In all my years buying cars I have never had such a great experience. I look forward to recommending them to my friends and family. More